Gathering Information

1
Gathering Information

• Gina Green
• Baylor University

2
Review

• Planning
• Project Initiation
• Project Management
• Analysis
• Understand as-is system
• Identify improvements
• BPA
• BPI
• BPR
• Concept for to-be system

3
Agenda

• Introduction to Data Gathering
• Techniques

4
Introduction

• What is Data Gathering?
• Deliverables
• Techniques
• Document Analysis
• Interviews
• Observations Stakeholders
• JADs
• Questionnaires

5
Document Analysis

• Why?
• Examine
• IS
• models
• I/O forms/screens/reports
• policy manuals
• memos

6
Interviews

• Why?
• Steps
• select participants
• design questions
• prepare for interview
• conduct interview
• followup

7
Conducting an Interview

• Sequence
• open
• body
• Listen!
• Independent seeker of information
• Avoid
• loaded, leading, sensitive questions
• jargon
• close

8
Observations

• Why?
• Steps
• select participants
• prepare for observation
• conduct observation
• followup
• Apprenticeships

9
JADs

• Group planning, requirements, /or design
• Characteristics
• users active participants
• facilitated, structured
• room, tools
• Advantages, Disadvantages
• Steps
• select participants
• design the session
• prepare for session
• conduct session
• followup

10
Conducting a JAD

• Sequence
• governed by technique
• facilitated
• open
• ground rules
• body
• stick to agenda
• clarify jargon
• record, organize group input
• The group is always right and the facilitator
  has no opinion.
• close

11
Questionnaires

• Collect data on specific topic(s)
• Why?
• Steps
• select participants
• design questionnaire
• administer questionnaire
• followup

12
Designing a Questionnaire

• Improve response rate by
• stating why questionnaire being done
• stating why respondent selected
• stating date questionnaire should be returned
• easing completion
• easing return
• offering incentive to complete
• offering summary of responses
• ensuring anonymity
• personally delivering
• sending reminders

13
Selecting Techniques
14
Summary

• Data Gathering
• Why?
• When?
• Techniques, Steps, Considerations
• document analysis
• interviews
• observations
• JADs
• questionnaires
• Selecting Techniques
• by phase
• by step within analysis phase

15
Next Time...

• Fri, 2/16
• Continue Chapter 5, Data Gathering
• Assignment 3 Analysis Strategies DUE
• Mon, 2/19 - Wed, 2/28
• Chapter 6, Process Modeling
• Fri, 2/23
• Assignment 4 Data Gathering DUE