What happened in February The Perfect Storm

1
What happened in February- The Perfect Storm
2
The WCRS Perfect Storm

• A new authentication process was installed on
  February 1 which resulted in unanticipated issues
  including
• Requests mistakenly sent to lenders who may not
  hold an item
• Requests for an institution submitted with
  another institution listed as the borrower
• Borrowers received materials that they did not
  request
• Note - These are isolated and limited requests
  the vast majority processed as usual.

3
The WCRS Perfect Storm

• On 12 February - OCLC Resource Sharing was taken
  offline in order to focus on restoring proper
  access and workflows to WorldCat Resource Sharing
  and OCLC ILLiad as a result the old
  authentication process was restored.
• To apply for credits - https//www3.oclc.org/app/c
  redit/
• Deadline - 15 April

4
Corrective action plan

• Processes being put in place to ensure this
  doesnt happen again
• Project now split over 3 different time periods
  to ensure service continuity
• May 09 Institutional data feed update
• June 09 Policies UI install (July fallback)
• Sept 09 Authentication upgrade (December
  fallback)
• All projects can be turned off quickly and easily
  in case any issues found
• All projects timed so as not to affect peak
• Please note that well give notice in the week
  before these changes are scheduled to be
  installed

5
Questions?