INTRODUCTION TO PERSONAL QFD

1
INTRODUCTION TO PERSONAL QFD

• This set of slides is intended to support the
  development of a personal Quality Function
  Deployment (QFD)
• Please do not attempt to use these slides as part
  of a presentation until you have read and fully
  understood the relevant sections of Managing by
  Design, you know how each slide builds, and you
  are clear on the points you wish to make with them

2
MANAGEMENT OBJECTIVES

• What do you want to result from your tenure?
• Growth in performance?
• Greater competency in your people?
• More systematic approaches to work?
• Greater customer influence?
• Increased staff satisfaction?
• Fulfilling corporate strategic expectations?
• ?
• Identify what you most want to achieve, and
  write each item down clearly and specifically on
  a separate sticky note.

3
THE AFFINITY DIAGRAM

• In silence
• Move one post-it note at a time to create clumps
  of similar achievements ones that can be
  usefully grouped into one larger objective
• Dont be held to the patterns and groups you
  first see, but allow them to evolve.
• Develop and split the groups so that they can be
  summarised as a clear and simple objective (eg
  Ensure customer satisfaction)
• Summarise each of the groups into a clear
  objective for your role over the coming year(s)

4
WEIGHTING THE OBJECTIVES

• Rank the objectives in relative order of
  importance
• Mark the highest ranked objective with an
  importance of 5
• Rank each other objective relative to the first
  objective on a scale of 1-5

5
MANAGEMENT ACTIVITIES

• How do (should) you currently spend your time?
• Review of diary based activities
• Review of calendar
• Activities required to support the objectives
• Things you feel you ought to be doing
• Things that you would like to do
• ?
• Write down each activity on a separate sticky
  note

6
THE AFFINITY DIAGRAM

• In silence
• Move one post-it note at a time to create clumps
  of similar or connected activities ones that
  can be usefully grouped into a clear process
• Dont be held to the patterns and groups you
  first see, but allow them to evolve.
• Develop and split the groups so that they can be
  summarised clearly as an unambiguous process
  (eg Coach direct reports)
• Summarise each of the groups into a clear
  management process.

7
PERSONAL QFD

• Score each cell on the grid according to the
  importance of the process in delivering the
  objective.

Processes for Role
Objectives for Role
Contribution of process to objective
Ranking
8
PERSONAL QFD
Processes for Role
Objectives for Role
Contribution of process to objective
Ranking
9
PERSONAL DIARY

• Compare the ideal balance of time to the current
  actual
• Identify activities where ideal and actual are
  grossly out of line
• Plan to make practical changes to bring actual
  more in line with the ideal