An integrative strategic framework for knowledge management

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??????? ???????An integrative strategic
framework for knowledge management
collaborative learning

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• ?????? 1388

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?????? ????????? ?????? ???? ?????? ???? ?
??????? ???????An integrative strategic
framework for knowledge management
collaborative learning

• ????? ?? ???? ??? ?????????
• ????? ????? ?????? ???? ??? ????? ????????
• ????? ??????? ??? ?????? ?????? ?????????
• ?????? 1388

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Oraganization Wisdem
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The cycle of strategy Development and
implementation for K.M
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• - ????
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A losing Organization9 Signs
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BSC ?????? ???? ???? ??? ???.
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• ???? ?????? ???? ????????? ?? ???? ??? ? ???????
  ? ???? ??? BSC ? EFQM ???? ???? ????.
• Strategic planning has special attention
• To
• Learning growth

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• ???? ???? ?? ??? ?????? ? ????? ?? ????
  ????????? ????? ?? ??? ?????? ????? ?? ????
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• Moving trend from tangible assets to intangible
  assets.

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  ????????
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• People is more important

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• ?? ???? ???? ?????? ????? ??????? ?? ????? ????
  ?????? ???????? ?????.
• People thinking is competitive advantages

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  ???? ??????? ????????? ?? ??????.
• Strategic thinking

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  ??? ?? ?????? ??? ???? ?? ????.

New and successful organizations speaking about
synergy continuously
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• Strategic management has a symbolic formula
• ?????? ????????? ?? ????? ?????? ???? ?? ??????
  ????.

synergy


action
learning
thinking

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???
????
???????

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?????? ????????? ???? ?????? ?? ???? ??? ???
????? ???strategic management has more
attention to
Strategic thinking ???? ?????????
Strategic action??? ?????????
Strategic learning??????? ?????????
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• ?? ???? ?? ??? ??? ? ?????? ???? ?? ????? ??
  ????? ? ?????? ????????? ???? ???.
• Knowledge management is a strategic approach

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• ?????? ???? ???? ?? ????? ????.
• Knowledge management has more pay attention to
  people

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• ?????? ???? ?? ????
• ????? ???? ?????? ???
• Knowledge management says
• people is competitive advantages

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• ????? ??????? ?????? ?????? ???? ?? ??? ???????
  ????? ?????? ??? ???.
• Of course these people is named knowledge
  workers.

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• ?? ???? ?????? ???? ?? ???? ???? ?? ?????
  ????????? ???.
• Knowledge management says
• Knowledge is strategic commodity.

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People
Process
IT
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???????
Strategic thinking ???? ?????????
Strategic action??? ?????????
Strategic learning??????? ?????????
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?????? ?????? ??? ?? ??????
Knowledge management
Strategic management
Strategic thinking
People
Strategic action
Strategic learning
Process
IT
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• ????? ????? ?? ?????? ????????? ?? ????
  ????????? ????????? ? ?? ??? ????? ?? ??? ???????
  ??????? ????? ??????.
• Result we reach to organizational learning
  learning organizations area. Specially OL

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• ????? ?????? ????????? ?? ?? ???? ?????? ???? ??
  ??? ????????? ???? ???? ??????? ?? ????.
  Knowledge driven organization

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Knowledge driven organization????????? ????
????
KNOWLEDGE MANAGEMENT (both Explicit Tacit)
COCHING ORGANIZATION

• Everybody is
• Learning
• Teaching being taught
• Coaching being coached

• Everybody is
• Learning
• teaching being taught

TEACHING ORGANIZATION
????????? ?????????
INDUSTRIAL ORGANIZATION
Evolution trend
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Pillars of knowledge management ???? ??? ??????
????
LEARNING
LEARNING
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?????? ???? ????
Individual
Groups
Organizational
Organizational learning
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Boundaries of the organization learning and
organizational knowledge fields
Organizational learning
Organizational knowledge

• Knowledge based on view of the firm

• Learning as a knowledge processes creation,
  retention, transfer

• Micro-processes and interrelationships between
  learning at the I/G/O levels

• Static knowledge and knowing

• Cognitive and behavioral aspect of learning ,
  knowledge , and knowing

• Change in knowledge and knowing

• OL system and infrastructure alignment between
  strategy , structure ,culture ,procedures, and
  systems.

• Situated learning and knowing in communities of
  practice.( Cop)

• Perspective Knowledge Management tools and IT
  solutions

• Perspective The Learning Organization

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???????? ??? ??? ?? ???? ?????? ???? ?
???????Boundaries of KMOL specification

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• These boundaries as fluid.
• ??? ??? ?? ???? ????? ? ?????? ??? ????? ??????
  ????? ?? ????.
• It will be evolve as the interaction and dialog
  between members of organization.

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????? ????? ??

• ?? ?????? ???? ????? ?? ??? ????? ???? ?? ?????
  ?????? ?????? ???.
• In KM we center on understanding the nature of
  knowledge as an asset.
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  ???? ???.
• In OL emphasize on process of knowledge change
  flows.

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• ???? ?? ???? ?????? ???? ????? ??????? ????.
• Knowledge in KM area has static situation.
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  ???? ????.???? ?? ?? ???? ?? ??????.
• OL interest in changes and process of knowledge
  .
• Knowledge will be moved!

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• ?????? ???? ?? ??? ? ??????? ? ?????? ????
  ?????.
• OL speaks about share , generate, evaluate and
  combine knowledge.
• ??????? ??????? ?? ????? ? ????? ? ???????? ?
  ????? ???? ??? ????? ???? ?????.
• KM speaks about creation , retention and transfer.

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• ????? ????? ?? ?????? ??????? ???? ?????
  ???????? ?? ??????? ?????? ???? ? ??????? ???????
  ????? ??? ???.
• Result there is a powerful opportunity to unify
  the insights from both the
• OL KM

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• ?? ???? ??????? ???????(OL) ? ?????? ????(KM)
  ????? ?????? ? ????? ?????? ?? ???? ?? ??????
  ?????? ?? ????? ????? ? ?????? ?? ?????.
• OLKM are intertwined in an interactive ,
  mutually reinforcing process.

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?? ????? ? ??? ????? ?? ?????? ?????? ???? ?
??????? ??????? ???? ?????

• ??? ?????? ???? ? ?????? ???? ??????? ?????? ?
  ???? ????(1995) ?? ??? SECI
• ??? ??????? ??????? ??????? ?????? ? ??????? ??
  ??? ??????4I (1999)

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Tacit Knowledge
?????? ????
??????? ????
E.K
T.K
????? ????
????? ????
Explicit Knowledge
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Learning by doing

higher level
Lower level
KP
KP
KP
KP
k
KP
Knowledge Secondary level repository So on
Knowledge primary level repository
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• ?????? ????? ??? ?? ???? ?? ???
• Knowing is knowledge as action

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????? 4I ?? ???? ??????? ?????? ???? ????? ??????
??? ???

• Intuiting
• ????? ??? ?????? ??? ????? ??? ?? ?? ??? ????
  ???? ?? ???. ???? ??????? ?? ??? ?? ???
• Interpreting
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  ?????? ?? ??? ??????
• Integrating
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  ????? ?? ?? ???? ?????? ?? ?? ??????
• Institutionalizing
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  ???????? ?????? ??? ????????? ?????????? ?
  ??????? ?? ??? ??????? ????

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The Km/OL/OM model
K. Engineers
km
Organizational memory
IT Designer
Organizational learning
Impact to organization effectiveness
??? ???? ????? ? ???? ?? 2002
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The Km/OL/OM model
Organizational intelligence
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Integration of KM OL???????? ?????? ???? ?
??????? ???????
Feed forward
Individual
Influence
Feedback
Interpretation
Group
Force
Institutionalization
Integration
Intuiting
Organization
Institutionalization
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????? ????

• ?? ????????? ???? ???? 3 ???? S.M,O.L,K.M ????
  ?????? ? ???? ????.
• ??????? ?? ?? ???? ???? ? ????? ? ??????? ?????
  ????.
• ???? ??? ????? (Knowledge units) ? ??????? ?????
  (CoP) ?? ??? ???? ? ????? ????.
• ???????? ??? ???? ??????? ?? ???? ?????? ???? ??
  ?? ??? ???? ????.
• ??????? ???????? ? ??????? ?????? ?? ????? ??????.

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Thanks for your attention
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