Hands-On Design Process for ACD/VPNetworks

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Hands-On Design Process for ACD/VPNetworks
1. Model 800-, WATS-, Megacom800- and New
800-Virtual Services for one (1) existing ACD
Switch at Dallas serving 45 virtual locations as
specified in VHD45 input file. 2. Model 1, 2, 3
Optimally-Located SWs for only the optimum ACDNet
with implications of additional costs of moving
and loss of economy-of-scale related to labor
costs.
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ACD NETWORKS
The Design Process

Prepare a VHD file with valid CPE data

Prepare a NLT file with valid AL types

Select the valid tariffs for POP-SW ALs

Prepare a LINK file if required required
for a mix of FX and virtual facilities

Prepare a LATA file(w/geo-zones s)

Adjust the SDF parameters for voice and
ACD applications
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SDF - The ACD-Related
Design Parameters

ECD
(
Exp
. Call Duration in
Secs
.)

DREQ, PEXD
(Delay
reqd
. for design
and
prob
. of exceeding DREQ)

Clbr

(cost of labor in /Hr.)

Frst

(rate setting factor for discounts)

ACDT
(ACD type to be modeled)
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ACDTypes
Allowed

ACDT1 implies a traditional 7-Col.
Tariff for the 800-SVC. (cf. Tbl. 8.5a)

ACDT2 implies a 4-Col. Tariff for
MegaCom800-Svc, new 800-Svc.

ACDT3 implies traditional 7-Col.
Tariff for WATS-SVC. (cf Tbl. 8.5b)

ACDT4 implies a 4-column tariff for
virtual services using Distance Bands and not
CSABands.
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Voice Network Design Process
1. Open/View the input file Files and
enter VHD45, 1 LINK17,
MAPusa
,
TARIFF, SDF, NAME45, LATA45 and
SWF in the proper cells and UPDATE.
2. Open/View the input file SDF and update
values of ALT1, TKLT1, and Bal0.1 (to size
POP-ACD SW AL bundle and consider trunks for
data traffic only)

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3. Use SWF for 1 Existing SW located at Dallas
(ID45) for older three Virtual Svcs. New 800
Svc. (per MUTBL1 or Tbl. E8.2 pg. 292 of Text)
and ACDT2. 4. Run COG Program and compute
optimum locations for 1, 2, 3 switches. 5. Using
the Optimum ACD network, model ACDNets for 1, 2
and 3 Opt. SWs. 6. Tabulate the results with
Remarks.
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7. Show why the ACDNet with 1 SW at Dallas and
employing Megacom800-Svc. is the best
solution. 8. Using the best solution, vary PEXD
with range 0.1 lt PEXDlt 0.2 and tabulate the total
monthly costs with remarks. 9. Using the best
solution, vary DREQ with range 10 ltDREQlt 90
Sec., tabulate the total monthly costs with
remarks.
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ACD/VPNet Assignments
1. Add to the MSWord document the Result-
Tabulation of 4 ACDNets with your own remarks. 2.
Include a DBF for Optimum ACD/VPNet 3. Include
the tabulations of Total Monthly Costs for
Optimum ACD/VPNet Versus PEXD and DREQ with
observations about the optimum ACD/VPNet.