Using Technology for Better Fiscal Management

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Using Technology for Better Fiscal Management

• December 15, 2009
• Shannon Howle Tufts, PhD

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Technology is
the vehicle from which accurate, reliable, and
timely information is produced for
strategizing, identifying objectives, improving
productivity, and facilitating service delivery
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The Value of Technology

• What percentage of your organizations budget
  goes towards technology?
• What percentage of work does technology support?

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The challenge

• How can we use information technology
• to create public value
• through a better division of labor
• where innovation is essential
• and implementation is often difficult?

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Why have IT Investments Failed Us?
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Failure 1 Drinking the Kool-Aid
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Failure 2 Believing We Can Have It All!
Fast
Cheap
Pick 2!
Good
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Failure 3 Forgetting the People Part
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What Does Change Look Like?
Performance
Future State
Current State
Time
The expectation...
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What Does Change Look Like?
Performance
Future State
Transition State
Current State
Time
The reality...
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Strategic Investments in Technology
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Step 1 Evaluate the Process
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Business Process Reengineering
Citizen
Manager
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Step 2 Get Your House in Order
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Speed Does Not Equal Quality
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Step 3 Evaluate the Audience
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Web Reach

• As of September, 77 of American adults are
  Internet users
• Broadband penetration is at 63 of American
  homes
• Internet use slightly lags in low-income
  households (62 of household earning less than
  30K) and elderly populations (43 of those aged
  65 and older) Source
  Pew Internet and American Life Project

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Voice Reach

• Almost 100 of the US population has access to a
  telephone (including low-income and elderly
  populations)
• 14 of US adults use wireless phones only (32 of
  18-34 year olds)
• Smart wireless devices are the fastest-growing
  segment of the wireless industry

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Step 4 Make the Investment
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The Five Cs of IT Investments

• Clear on the intent
• Cognizant of the effort required
• Committed to continued support maintenance
• Cautious of unintended consequences
• Create policies prior to implementation

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What Technologies To Consider?
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Internal Operations

• Business Intelligence/Analytics
• Enterprise Resource Management
• Enterprise Content Management
• Cross-Agency Case Management
• E-Discovery Tools
• Data Loss Prevention Tools

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Sourcing of resources processes

• Shared Services
• Software as a Service
• Cloud Computing

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Service Delivery

• Government Data Interoperability
• Enterprise Information Management
• Enterprise Content Management
• Social Networks
• Citizen Data Vaults

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Final Thought

• Somebody has to do something, and it's just
  incredibly pathetic that it has to be us.

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Contact Information

• Shannon Howle Tufts, PhD
• UNC School of Government
• [phone]
• tufts_at_sog.unc.edu