PREMIERS SERVICE EXCELLENCE AWARDS

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Caring, compassionate and responsive
PRESENTATION TO THE BPLN- KLEIN KARIBA
WATERBERG REGION Compiled and presented by M A
MARIPANE 2007.10.10
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WATERBERG REGION.
DEPARTMENT OF HOME AFFAIRS
VISION RENDERING A WORLD CLASS SERVICE
MISSION COMMIT ITSELF AS REQUIRED BY
STIPULATED MANDATES TO DETERMINE AND CONFIRM
STATUS OF PERSONS BY PROVIDING ENABLING DOCUMENTS
IN THE INTEREST OF PROMOTING AND PROTECTING THE
NATIONAL INTERGRITY
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WATERBERG REGION.
MR. MD MOLOI LIMPOPO PROVINCIAL MANAGER
PREMIERS SERVICE EXCELLENCE AWARD BEST SERVICE
DELIVERY TEAM-WATER BERG REGION
Mrs. MA MARIPANE REGIONAL MANAGER WATERBERG
ZANZIBAR POE
STOCKPOORT POE
MOKOPANE RO
GROBLERS BRIDGE POE
LEPHALALE DO
PLATJAN POE
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WATERBERG GEOGRAPHICAL POSITION

• Situation
• The Region Waterberg is situated in the
  North-West of the Limpopo Province.
• Established
• The Region Waterberg was established in July
  2004
• Composition
• RO Mokopane
• DO Lephalale
• Grobler'sbridge POE
• Stockpoort POE
• Zanzibar POE
• Platjan POE
• Thabazimbi SP
• Bela-Bela SP
• Modimolle SP
• Mookgophong SP
• Area
• 4 951 882 square hectors
• Population
• 614 000

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DOOR TO DOOR DELIVERY SYSTEM

• DEFINITION
• The delivery of IDs By DHA Officials to
  clients At Their Door Step

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DOOR TO DOOR DELIVERY SYSTEM

• BACKGROUND
• Contractual agreement between DHA SAPO for the
  delivery of Identity Documents.
• IDs undelivered are returned by SAPO
• Clients were faced with a challenge of not
  receiving Value for Money
• Access to Government services Grants, employment
  etc. were hindered
• Hence Door To Door Delivery System

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DOOR TO DOOR DELIVERY SYSTEM

• OBJECTIVES
• MAIN OBJECTIVE
• To deliver IDs to clients with unserviceable
  addresses At Their Door Step
• SECONDARY OBJECTIVES
• To Uphold The Batho Pele principles!
• To Increase access to Government services
  Grants, employment etc.

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DOOR TO DOOR DELIVERY SYSTEM

• IMPLEMENTATION STRATEGY
• 1. TEAM COMPOSITION
• Regional Office Management team-Mokopane
• CDWs- Municipality
• BUY IN
• Stakeholders
• 3. PLANNING
• Construct mechanism to ensure that IDs are
  delivered
• Determine the costs on resources and availability
  of funding
• Delivery Template designing
• Draw up delivery itinerary
• Establish partnership with Stakeholders

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DOOR TO DOOR DELIVERY SYSTEM

• IMPLEMENTATION STRATEGY
• 4. RESOURCES
• Mobile Team (HR)
• 5. EXCECUTION MECHANISM
• List undelivered IDs
• Transmit lists to CDWs for tracing of clients
• DHA deliver IDs to rightful owner
• Acknowledgement of Receipt

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DOOR TO DOOR DELIVERY SYSTEM

• DELIVERY TEMPLATE STRUCTURE
• Delivery Date
• Name and Surname
• ID number of client
• Residential Address of client
• Signature of client
• PERSAL number of Official
• Signature of Official

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DOOR TO DOOR DELIVERY SYSTEM

• IMPLICATIONS
• No backlog on ID delivery
• Taking service delivery to the doorsteps of our
  clients
• Value for money
• Client satisfaction
• Reduction of ID queries
• This innovation has been sold to other regions
  for implementation
• Senior citizens, the sick, physically / mentally
  challenged are targeted in the process to ensure
  swift service delivery

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DOOR TO DOOR DELIVERY SYSTEM

• SUSTAINABILITY STRATEGY
• Competent, committed team established
• Weekly delivery itinerary in place
• Bi-weekly meetings with Stakeholders

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DOOR TO DOOR DELIVERY SYSTEM

• DUPLICABILITY
• YES! It Can Actually Be Replicated
• Other Home Affairs Regions have bought in on this
  initiative
• Other Government Departments can buy in on the
  principles and participation on Inter governance

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DOOR TO DOOR DELIVERY SYSTEM

• CHALLENGES
• Unavailability of clients on delivery
• Clients Out Of The Province
• LESSONS LEARNT
• Suspicion from clients
• (Why CDWs and DHA is searching for persons)
• Team work is effective

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DOOR TO DOOR DELIVERY SYSTEM

• RECOMMENDATIONS
• Effective system (Tried and Tested)
• Buy in from other Government Departments

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DOOR TO DOOR DELIVERY SYSTEM

• Door to Door

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DOOR TO DOOR DELIVERY SYSTEM
THE END. THANK YOU!
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