Journal of Service Research

1
Journal of Service Research

• Editor A. Parasuraman
• University of Miami

2
A Brief Overview of JSR

• Founded by Roland Rust in 1998
• Published by SAGE Publications
• Sponsored by Center for Excellence in Service,
  University of Maryland
• Four issues per year
• First issue Vol. 1, No. 1, Aug. 1998
• Most recent issue Vol. 10, No. 2, Nov. 2007
• Achieved SSCI-journal status in March 2005
• JSRs inaugural impact factor is 1.722, placing
  it 13th among all business journals

3
Top Business Journals Ranked by Impact Factor
Rank Journal Impact Factor
1 Journal of Marketing 4.831
2 Academy of Management Review 4.515
3 Marketing Science 3.977
4 Academy of Management Journal 3.353
5 Strategic Management Journal 2.632
6 Administrative Science Quarterly 2.455
7 Journal of Marketing Research 2.389
8 Journal of International Business Studies 2.254
9 Entrepreneurship Theory and Practice 2.123
10 Journal of Consumer Research 2.043
11 Journal of Management Studies 2.000
12 Journal of Management 1.954
13 Journal of Service Research 1.722
4
What Type of Journal is JSR?

• Methodologically rigorous
• Managerially relevant
• Open to all research paradigms i.e.,
  methodologically diverse
• Multidisciplinary
• International

5
JSRs Global Readership
6
Why Submit to JSR?

• Constructive, helpful feedback from reviewers and
  editor
• Median total turnaround time for reviews 45
  days
• Time from acceptance to publication 6 months
• JSRs worldwide recognition as a premiere service
  journal
• JSR Best Article Award sponsored by IBM (includes
  a substantial cash award!)

7
JSR Author Article Profiles 2005-2007
Characteristic Number Percentage
US-based authors 47 41
Non-US authors 68 59
B2C articles 43 91
B2B articles 4 9
Primarily mktg. 35 76
Cross-functional 12 24
Conceptual 2 5
Empirical 42 89
Modeling 3 6
8
Manuscript Review Process at JSR

• Initial evaluation by the editor
• If a manuscript is deemed appropriate for further
  review, it is sent to three reviewers
• Typically at least two of the three reviewers are
  members of JSRs ERB
• Current statistics (approximate)
• Initial submissions 150 per year
• Sent out for review 90 (60 of 150)
• Conditionally accepted after 1st round
  4 (4.4 of 90)
• Invited to revise after 1st round 36 (40
  of 90)
• Conditionally accepted after 2nd (or later)
  round 20 (56 of 36)
• Overall acceptance rate 16 (24 out of 150)

9
November 2007 Issue (In Press)

• Healthcare a Fertile Field for Service
  Research
•                 Leonard L. Berry, Neeli Bendapudi
• A Hierarchical Model of Health Service Quality
  Scale Development and Investigation of an
  Integrated Model
•                 Tracey S. Dagger, Jillian C.
  Sweeney, Lester W. Johnson
• Identifying Cross Channel Dissynergies for
  Multichannel Service Providers
•                 Tomas Falk, Jeroen Schepers, Maik
  Hammerschmidt, Hans H. Bauer
• The Impact of Customer Orientation of Call
  Center Employees on Customers Affective
  Commitment and Loyalty
•                 Alison M. Dean
• Understanding Customer Switching Behavior in a
  Liberalizing Service Market
• Jaap Wieringa, Peter Verhoef
• Recovery Voice and Satisfaction after Service
  Failure An Experimental Investigation of
  Mediating and Moderating Factors               
•                 Kiran Karande, Vincent P.
  Magnini

10
Submitting to and Getting Information about JSR

• JSR has just switched over to a completely
  web-based manuscript submission and review
  process
• Visit http//jsr.sagepub.com to
• Get more information about JSR and
  manuscript-submission instructions
• Register to receive in advance via email JSRs
  table of contents
• Comments and inquiries about JSR are welcome
  please send them to the attention of
• Katherine McGrath, Editorial Assistant
  jsr_at_miami.edu
• You can also contact me at parsu_at_miami.edu

11
Thank You!