Marriott Consulting, Inc'

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Marriott Consulting, Inc.
Organization Information
Warren Brunson

• Hometown
• Taylorsville, UT
• Undergraduate Degree
• Communications (Journalism) - 1972
• Brigham Young University
• Work Experience
• 30 years in marketing, marketing communications,
  and organizational consulting / team building.
• More than 13 years in health care and high-tech
  environments
• Career Goal
• Knowledge management and organizational strategy
  consulting

• Products/Services
• Organizational strategy and implementation
  consulting
• Contact info info_at_marriottconsulting.com or
  www.marriottconsulting.com
• Background
• Founded in 1997 by Russell S. Marriott, Jr.
  (MBA), following a long career at Marriott Corp.
  and EDS
• Culture
• Small, fast-moving, creative organization with
  emphasis on stakeholder feedback, strategic
  consulting, and strategy model building

Lessons Learned
Summer Projects

• Lesson 1 Why Most Strategies Fail
• The situation changes, but the strategy doesnt
• The strategy calls for change but the
  organization doesnt
• Lesson 2 - Bad Systems, Good People
• A bad system will beat good people nearly every
  time
• Many bad systems are relics of old strategies
• Lesson 3 - Change Performance by Changing
  Systems
• To change performance, change the systems that
  hold performance back, especially knowledge
  systems
• The best changes are often made by those involved
• Lesson 4 - Measuring (Knowledge Systems)
• What gets measured gets done
• Measure the right things to get the right results
• Share methods and results to get better
  performance

• Project 1 Strategic Planning Model
• Developed whole new strategic planning model for
  21st-century business realities (fast paced,
  quick changing environments), employing constant
  situation monitoring and stakeholder feedback
  model now entering patent process.
• Project 2 Corporate Web Site
• Took over design and content for corporate web
  site, targeting mid-size organization CEOs
• Project 3 Stakeholder Feedback
• Now completing stakeholder survey model and
  supporting questionnaires identifying
  performance indicators that can give an
  organization a real-time snapshot of how it is
  satisfying all its stakeholders