IT Management

1
IT Management

• Holtsnider Jaffe, Chapter 1

2
Overview

• IT manager's responsibilities
• Change and flexibility
• Development verses operations
• Strategic value of IT
• Organization's goals
• IT's goals

3
IT Manager's Responsibilities

• Responsibilities
• Data centers
• Support staff
• Telecommunications
• Hardware servers, workstations, network devices
• Web sites

• Responsible to
• Accounting
• Marketing
• Sales
• Distribution
• Human resources
• Engineering
• Production

4
Challenges

• Come in contact with many people
• Need to be able to work well with others
• Affect overall direction of company
• Need to understand strategic and tactical
  management
• IT provides services
• IT is at it's best when it is unnoticed
• Wide variety of users with vastly different
  expectations
• IT manager is ill-defined position

5
Development vs. Operations

• Development
• Creating and maintaining applications that serve
  organization's core business
• Some people's only view of IT
• Operations
• Support functions upon which core business relies
• Often forgotten part of IT
• Time demands stressful

6
Strategic Value of IT

• New efficiencies gained from IT
• Better supply chain management
• Automation of processes
• Digital economy based on IT
• eCommerce
• Enables flexibility
• Allows customization
• Enables faster trend analysis
• Rapid prototyping

7
Aligning Organization IT Goals

• Questions for aligning IT's goals with
  organization's goals
• What are the organization's goals?
• What objectives does the organization pursue to
  attain these goals?
• How does the organization measure achievement?
• How can IT support, advance, or improve goals and
  objectives?

8
CBA's Goals and CBA IT

• Interview with Dean
• Alignment of CBA IT by IT Director

9
Summary

• IT management challenges and opportunities
• Challenges
• Diverse clients, bosses, and expectations
• Rapidly changing technology
• Stressful time demands
• Opportunities
• Meet wide variety of people
• Learn how an organization works
• Contribute to organization's effectiveness

10
Questions?