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Department of Medical Assistance Services Nursing Facility Services

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Title: Department of Medical Assistance Services Nursing Facility Services


1
Department of Medical Assistance Services
Nursing Facility Services
Melissa A. Fritzman Program Supervisor Division
of Long-Term Care Fall 2008
2
How Do I Know If I Meet Criteria?
  • Nursing Facilitys Responsibility for Ensuring
    Residents Meet Criteria for Placement

3
Regulatory Support
  • Section 12 VAC 30-60-300 of the Virginia
    Administrative Codes states the following
  • Prior to an individual's admission, the nursing
    facility must review the completed pre-admission
    screening forms to ensure that appropriate
    nursing facility admission criteria have been
    documented.

4
Additionally
  • The nursing facility is also responsible for
    documenting, upon admission and on an ongoing
    basis, that the individual meets nursing facility
    criteria and that the individual continues to
    meet nursing facility criteria based on the
    completion of the MDS.

5
Which Assessment Tool?
  • For this purpose, the nursing facility will use
    the Minimum Data Set (MDS)

6
When Should the MDS be Completed?
  • The post admission assessment must be conducted
  • no later than 14 days after the date of admission
    and/or
  • promptly after a significant change in the
    resident's physical or mental condition.

7
Use of MDS cont.
  • If at any time during the course of the
    resident's stay, it is determined that the
    resident does not meet nursing facility criteria
    as defined in the State Plan for Medical
    Assistance, the nursing facility must initiate
    discharge of such resident.
  • The facility must ensure the resident is
    discharged appropriately.

8
What is the Criteria for Continued Stay in a
Nursing Facility?
  • Individuals may be considered appropriate for
    nursing facility care when one of the following
    describes their medical or nursing needs and
    functional capacities recorded on the Minimum
    Data set of the Resident Assessment Instrument.

9
What is the Criteria for Continued Stay in a
Nursing Facility? Cont.
  • A. Functional Capacity
  • 1. Rated dependent in two to four of the ADLs,
    and also rated semi-dependent or dependent in
    Behavior Pattern and Orientation, and
    semi-dependent in Joint Motion or dependent in
    Medication Administration. (12 VAC 30-60-303) or

10
What is the Criteria for Continued Stay in a
Nursing Facility? Cont.
  • B. Medical or Nursing Needs
  • 1. The individual has health needs that require
    medical or nursing supervision or care above the
    level, which could be provided through assistance
    with ADLs, medication administration, and general
    supervision and is not primarily for the care and
    treatment of mental diseases.

11
What is the Criteria for Continued Stay in a
Nursing Facility? Cont.
  • A. Functional Capacity
  • 2. Rated dependent in five to seven of the ADLs,
    and also rated dependent in Mobility or
  • 3. Rated semi-dependent in two to seven of the
    ADLs, and also rated dependent in Mobility and
    Behavior Pattern and Orientation.

12
Definitions to be Applied When Completing MDS
ADLs
  • Transfer Section G(1)(b)(A) In order to meet
    this ADL, the individual must score a 1, 2, 3, 4,
    or 8 as described below
  • (0) Independent No help or oversight OR help or
    oversight provided only 1 or 2 times during last
    7 days.
  • (1) Supervision Oversight, encouragement, or
    cuing provided 3 times during last 7 days OR
    supervision plus physical assistance provided 1
    or 2 times during last 7 days.

13
Definitions to be Applied When Completing MDS
ADLs
  • Transfer Section G(1)(b)(A) In order to meet
    this ADL, the individual must score a 1, 2, 3, 4,
    or 8 as described below
  • (2) Limited Assistance Resident highly involved
    in activity received physical help in guided
    maneuvering of limbs or other non-weight-bearing
    assistance 3 times OR more help provided only 1
    or 2 times during last 7 days.

14
Definitions to be Applied When Completing MDS
ADLs cont..
  • (3) Extensive Assistance While resident
    performed part of activity over last 7-day
    period, help of following type or types was
    provided 3 or more times weight-bearing support
    or full staff performance during part (but not
    all) of last 7 days.

15
Definitions to be Applied When Completing MDS
ADLs cont..
  • (4) Total Dependence Full staff performance of
    activity during entire 7 days.
  • (8) Activity Did Not Occur During the Entire
    7-day Period Use of this code is limited to
    situations where the ADL activity was not
    performed and is primarily applicable to fully
    bed-bound residents, who neither transferred from
    bed nor moved between locations over the entire
    7-day period.

16
Definitions to be Applied When Completing MDS
ADLs cont..
  • Dressing G(1)(g)(A) In order to meet this
    ADL, the individual must score a 1, 2, 3, 4, or 8
    (definitions are the same as described for
    Transferring)
  • Eating G(1)(h)(A) In order to meet this ADL,
    the individual must score a 1, 2, 3, 4, or 8
    (definitions are the same as described for
    Transferring)
  • Or Under Section G, one of the following is
    checked
  • (1) K(5)(a) - Parenteral or intravenous.
  • (2) K(5)(b) - Feeding tube.
  • (3) K(5)(d) - Syringe (oral feeding).

17
Definitions to be Applied When Completing MDS
ADLs cont..
  • Toilet Use G(1)(i)(A) In order to meet this
    ADL, the individual must score a 1, 2, 3, 4, or 8
    (definitions are the same as described for
    Transferring)
  • Bathing G(2)(A) To meet this ADL, the
    individual must score a 1, 2, 3, 4, or 8 as
    described below
  • (0) Independent No help provided.
  • (1) Supervision Oversight help only.
  • (2) Physical Help Limited to Transfer Only.
  • (3) Physical Help With Part of Bathing Activity.
  • (4) Total Dependence.
  • (8) Activity Did Not Occur During the Entire
    7-Day Period (See definition under transferring)

18
Definitions to be Applied When Completing MDS
ADLs cont..
  • Bladder Continence H(1)(b) In order to meet
    this ADL, the individual must score a 2, 3, or 4
    in this category
  • (0) Continent Complete control.
  • (1) Usually Continent incontinent episodes once
    a week or less.
  • (2) Occasionally Incontinent 2 times a week but
    not daily.
  • (3) Frequently Incontinent Tended to be
    incontinent daily, but some control present
    (e.g., on day shift).

19
Definitions to be Applied When Completing MDS
ADLs cont..
  • Bladder Continence H(1)(b) In order to meet
    this ADL, the individual must score a 2, 3, or 4
    in this category
  • (4) Incontinent Had inadequate control multiple
    daily episodes.
  • OR
  • To meet this ADL, one of the following is
    checked
  • H(3)(c) - External catheter.
  • H(3)(d) - In-dwelling catheter.

20
Definitions to be Applied When Completing MDS
ADLs cont..
  • Bowel Continence H(1)(a) In order to meet
    this ADL, the individual must score a 2, 3, or 4
    in this category
  • (0) Continent Complete control.
  • (1) Usually Continent Control problems less than
    weekly.
  • (2) Occasionally Incontinent Once a week.

21
Definitions to be Applied When Completing MDS
ADLs cont..
  • Bowel Continence H(1)(a) In order to meet
    this ADL, the individual must score a 2, 3, or 4
    in this category
  • (3) Frequently Incontinent 2-3 times a week.
  • (4) Incontinent Had inadequate control all (or
    almost all) of the time.
  • OR
  • To meet this ADL, H(3)(i) - Ostomy, is checked.

22
Definitions to be Applied When Completing MDS
Joint Motion cont..
  • Joint Motion In order to meet this category, at
    least one of the following must be CHECKED
  • Contracture to arms, legs, shoulders, or hands.
  • Hemiplegia/hemiparesis.
  • Quadriplegia.
  • Arm partial or total loss of voluntary movement.
  • Hand lack of dexterity (e.g., problem using
    toothbrush or adjusting hearing aid).
  • Leg partial or total loss of voluntary movement.
    7. (i) Leg unsteady gait.
  • Trunk partial or total loss of ability to
    position, balance, or turn body.

23
Definitions to be Applied When Completing MDS
Locomotion cont..
  • C. Locomotion G(1)(f)(A) In order to meet
    this ADL, the individual must score a 1, 2, 3, 4,
    or 8 in this category (definitions are the same
    as described for Transferring)

24
Definitions to be Applied When Completing MDS
Behavior and Orientation cont..
  • Behavior and Orientation In order to meet this
    category, the individual must meet at least one
    of the categories for both behavior AND
    orientation.

25
Definitions to be Applied When Completing MDS
Behavior and Orientation cont..
  • Behavior To meet the criteria for behavior, the
    individual must meet at least one of the
    following
  • a. E(2)(e) Failure to eat or take medications,
    withdrawal from Self Care or leisure activities
    (must be CHECKED).
  • OR
  • b. One of the following is coded 1 (behavior of
    this type occurred less than daily) or 2
    (behavior of this type occurred daily or more
    frequently)
  • E(4)(a)(A) - Wandering (moved with no rational
    purpose, seemingly oblivious to needs or safety).

26
Definitions to be Applied When Completing MDS
Behavior and Orientation cont..
  • b. One of the following is coded 1 (behavior of
    this type occurred less than daily) or 2
    (behavior of this type occurred daily or more
    frequently)
  • E(4)(b)(A) - Verbally abusive (others were
    threatened, screamed at, cursed at).
  • E(4)(c)(A) - Physically abusive (others were
    hit, shoved, scratched, sexually abused).
  • E(4)(d)(A) - Socially inappropriate/disruptive
    behavior (made disrupting sounds, noisy, screams,
    self-abusive acts, sexual behavior or disrobing
    in public, smeared/threw food/feces, hoarding,
    rummaged through others belongings).

27
Definitions to be Applied When Completing MDS
Behavior and Orientation cont..
  • Orientation To meet this category, the
    individual must meet at least one of the
    following
  • B(3)(d) - Awareness that the individual is in a
    nursing facility is NOT CHECKED.
  • B(3)(e) - None of the memory/recall ability
    items are recalled must be CHECKED. OR

28
Definitions to be Applied When Completing MDS
Behavior and Orientation cont..
  • Orientation To meet this category, the
    individual must meet at least one of the
    following
  • B(4) - Cognitive skills for daily
    decision-making must be coded with a 2
    (moderately impaired decisions poor cue or
    supervision required) or 3 (severely impaired,
    never or rarely made decisions).

29
What if a Resident No Longer Meets Criteria?
  • What Does DMAS Do?

30
Change in Level of Care
  • The Department of Medical Assistance Services
    shall conduct surveys of the assessments
    completed by nursing facilities to determine that
    services provided to the residents meet nursing
    facility criteria and that needed services are
    provided.

31
Change in Level of Care
  • Nursing Facilities have the ultimate
    responsibility to ensure residents meet the
    established criteria for continued stay.
  • Part of good discharge planning is looking at
    discharge options.
  • If DMAS determines that a resident does not meet
    the criteria for continued stay in a nursing
    facility, a Change in Level of Care is initiated.

32
Documentation used for Change in Level of Care
  • CHECKLIST FOR CHANGES IN LEVEL OF CARE
  • The following information must be obtained in
    order for DMAS to write a change in level of care
    memorandum.
  • Admission Fact Sheet
  • In/Out Tracking sheets
  • Physicians Orders - 60 Days
  • Physicians Progress Notes - 3 months

33
Documentation used for Change in Level of Care
cont
  • Team Care Plan
  • Nursing PRN Notes - 3 months
  • Nursing Adm. Assessment
  • Nursing Monthly Summaries - 3 months
  • Med./Treatment Sheets - 3 months
  • Pharmacy Reviews - 3 months
  • MDS/Qtly review - 1 year
  • DMAS 96
  • Admission UAI

34
Documentation used for Change in Level of Care
cont
  • Social Services Progress Notes 4 quarters
  • Activities Progress Notes 4 quarters
  • Dietary Progress notes 4 quarters
  • Therapy Evals and notes 4 quarters
  • Psychological Eval and notes 4 quarters

35
Change in Level of Care Procedures
  • DMAS uses the aforementioned documentation to
    generate a memo that is submitted to our Medical
    Director.
  • If the Medical Support Unit agrees that nursing
    facility criteria is not met, a letter is sent to
    the recipient, and the facility. The letter
    includes information about appeal rights.

36
Change in Level of Care Procedures
  • The facility is given thirty days to submit
    documentation from the physician that the
    resident continues to meet nursing facility
    criteria.
  • If that documentation is not submitted, then the
    DMAS Medical Directors decision will stand.

37
Change in Level of Care Procedures
  • A letter will be sent to the facility and
    concerned parties regarding the decision.
  • Payment to the facility is stopped within 10 days
    following the final determination if the decision
    is upheld.

38
Change in Level of Care Procedures
  • Once the final decision is made, the recipient
    will be given an opportunity to appeal the
    decision if it is his/her wish to do so.
  • The recipient may be required to be responsible
    for payment to the facility during the
    recipients appeal if the decision is upheld and
    they must be discharged.
  • It is important that the facility has systems in
    place to identify those residents who do not meet
    the criteria for continued nursing facility stay.

39
Medically Necessary Private Room Rate Differential
  • What if a Resident Needs One?
  • What Does a Facility Do?

40
Medically Necessary Private Room Rate Differential
  • The Virginia Medicaid Nursing Facility Provider
    Manual, Chapter IV, page 2 states the following
  • Payment may be made for a private room or other
    accommodations more expensive than semi-private
    only when such accommodations are medically
    necessary.
  • It further states that
  • Private rooms will be considered necessary when
    the residents condition requires him/her to be
    isolated for his/her own health or that of
    others.

41
What Does This Mean?
  • Medicaid will not pay for a private room just
  • Because the family prefers a private room or..
  • Because a resident sleeps better in a private
    room or
  • Because the resident walks around and disturbs
    other residents or
  • Because the facility is going up on its room
    rates and the family does not want to pay the
    difference.

42
Medically Necessary Private Room Rate Differential
  • Even though a resident has a right to personal
    privacy related to accommodations, medical
    treatment, written and telephone communications,
    personal care, visits, and meetings of family and
    resident groups, Medicaid is not required to
    provide a private room for each resident.
  • The Virginia Medicaid Nursing Facility Provider
    Manual, Chapter VII Residents Rights and
    Responsibilities, page 5

43
Medically Necessary Private Room Rate Differential
  • One of the services that may be charged to a
    residents fund, (with resident approval) and if
    the resident has requested this in writing is the
    charge for a Private room, except when
    therapeutically required
  • The Virginia Medicaid Nursing Facility Provider
    Manual, Chapter VII Residents Rights and
    Responsibilities, page 14

44
Procedure
  • Reimbursement for private rooms will only be
    made when authorized by the Virginia Department
    of Medical Assistance Services (DMAS). A written
    request for private room reimbursement must be
    submitted.

45
Procedure cont.
  • Submit written request to
  • Department of Medical Assistance Services
  • Division of Long-Term Care
  • Program Administration Supervisor II
  • 600 East Broad Street, 10th Floor
  • Richmond, VA 23219

46
Procedure cont.
  • The written request must include, at a minimum,
    the following
  • 1. Medical justification (signed and dated by the
    physician) for a private room
  • 2. A list of the facilitys rooms indicating
    which are private and which are semi-private and
  • 3. The current charges for the semi-private and
    private rooms.

47
Procedure cont.
  • There must be current medical record
    documentation to support physicians request.
  • That may include progress notes, nursing notes,
    physicians orders, lab results etc.
  • A letter from the physician simply listing the
    residents diagnoses will not suffice.

48
Procedure cont.
  • Most of these requests deal with residents who
    require some type of isolation for the purposes
    of infection control.
  • Once the information has been received.
  • It is reviewed and additional information is
    requested if needed
  • A recommendation is made by our division
  • It is then forwarded to the Medical Support
    Division at DMAS where they agree or disagree
    with the recommendation.

49
Procedure cont.
  • If approved,
  • The information is submitted to our Fiscal
    Division where they determine the rate
    differential.
  • A letter is sent to the facility to include
    instructions on how to receive the approved rate,
    the begin date and information regarding the end
    date. These approvals are not open ended.

50
Procedure cont.
  • If denied,
  • A letter relaying this information as well as the
    facilitys appeals rights is sent to the
    facility.
  • The facility, not the family, has 30 days to
    appeal the decision.

51
What is PIRS?
  • What Do I Do With It?
  • Why Is It Required?

52
PIRS Submission
  • Upon admission to a nursing facility, a DMAS-80
    or Patient Intensity Rating System (PIRS) form
    should be completed for every Medicaid recipient
    and forwarded to DMAS for processing. (Nursing
    Facility Manual, Chap VI, pages 5-9)
  • This includes those individuals who are admitted
    as Medicare primary (or in what is normally
    referred to as a skilled stay).

53
PIRS Submission
  • PIRS forms may be faxed to (804) 371-4986 to
    DMAS. DMAS does not confirm receipt of faxes do
    to the shear volume of documents we receive each
    day.
  • Please either FAX or mail the form not both.

54
PIRS Submission
  • PIRS forms must be sent to DMAS for processing
    within 30 days or less of admission to the
    nursing facility.
  • PIRS forms do not require the signature of the
    Nursing Facility Administrator.
  • PIRS forms must contain the complete Medicaid 12
    digit Enrollee ID number for processing.
  • DMAS cannot process any pending Medicaid
    eligibility requests.

55
PIRS Submission
  • The National Provider Identifier Numbers are
    required for submitted PIRS forms.
  • NPIs are 10 digits.
  • Medicaid recipient numbers are 12 digits in
    length.
  • Please submit the Medicaid Enrollee number and
    not the case number.

56
PIRS Submission
  • DMAS will verify eligibility and enter the
    information from the PIRS form into the level of
    care file in the VaMMIS system.
  • This generates an authorization to bill letter
    back to the provider.
  • The provider may then bill for services.
  • DMAS has 5 business days to complete processing.

57
Top Reasons for Return of PIRS Forms
  • Medicaid Enrollee Number is Invalid
  • Recipient has AID Category of 012, 032, or 052
  • Recipient has AID Category of SLMB
  • Recipient has AID Category of QMB
  • Recipients Medicaid coverage has been cancelled
  • DMAS notifications contain what appropriate
    action is necessary to correct the aid category
    problems.

58
Billing Level of Care Change Process - An Example
  • An individual enters a nursing facility and DMAS
    issues a level 1 or Medicaid only authorization
    to bill.
  • The individual then has a fall and is
    hospitalized.
  • The individual has the required three day
    hospital stay and returns to the nursing facility
    as skilled or Medicare primary/Medicaid
    secondary.
  • The nursing facility must then request a level
    change from a level 1 authorization to bill to a
    level 2 authorization to bill.

59
Billing Level of Care Change Process - An Example
  • The nursing facility can fax in the information
    to DMAS and must include the begin date for the
    level 2 authorization.
  • DMAS will process the request and a new
    authorization to bill letter will be generated
    with the proper begin date and provider number.
  • The nursing facility must notify DMAS (via the
    same process) when the level 2 stay has ended and
    the individual is converting back to a level 1
    Medicaid only status.

60
Billing Level of Care Change Process
  • Level changes should be clear, readable, and
    contain all necessary information for processing.
  • Level change requests may be faxed to (804)
    371-4986.
  • Level changes may be sent on a copy of the
    original request or on a fax cover sheet.

61
Discharge Information
  • Please submit discharge information by using any
    of the outlined formats below
  • DMAS-122
  • MDS Discharge Tracking Form (preferred method
    NF Manual, Chap VI, pages 9-10
  • Authorization Letter

62
MDS Quality Management Review (QMR)
  • What is the Secret to a Successful MDS QMR?

63
MDS QMR
  • The MDS is completed through discussions with all
    members of the interdisciplinary team, as well as
    the resident and/or their representative, for a
    holistic assessment.

64
MDS QMR
  • Fill out every blank in the MDS
  • Assure every i is dotted and t is crossed
  • Your assessment and completion of the MDS
    determines your reimbursement rate

65
MDS QMR
  • The MDS is complete, it has been submitted and
    youre going merrily along your way..

66
MDS QMR
  • Then out of the blueMEDICAID appears to do the
    MDS QMR!

67
MDS QMR
  • DO NOT PANIC!
  • REMAIN CALM!
  • THEY CAN SMELL FEAR!

68
MDS QMR
  • Hundreds of blanks on the MDS have been
    completed, DMAS is reviewing only 104 elements.
  • Of course we know you have all of the supporting
    documentation in the resident record to justify
    the score for each element.

69
MDS QMR
  • DMAS will provide you a list of resident records
    to be reviewed.
  • We will require all documentation that support
    the scores.
  • This includes the current record and all records
    at least 30 days previous to the Assessment
    Reference Date.

70
MDS QMR
  • Hopefully, that did not hurt too much.REMEMBER
    the secret to a successful MDS QMR???
  • SUPPORTING DOCUMENTATION

71
Therapeutic Beds
  • Who, What, Where, When and How?

72
Therapeutic Beds Cost Settlement
  • Effective for services on or after July 1, 2005,
    NFs shall be reimbursed an additional 10 per day
    for those recipients who require a specialized
    treatment bed due to their having at least one
    stage IV pressure ulcer. Recipients must meet
    criteria as outlined in 12 VAC 30-60-350, and the
    additional reimbursement must be pre-authorized
    as provided in 12 VAC 30-60-40.

73
Therapeutic Beds Cost Settlement
  • NFs shall not be eligible to receive this
    reimbursement for individuals whose services are
    reimbursed under the Specialized Care
    methodology. Effective July 1, 2005, this
    additional reimbursement shall be subject to
    adjustment for inflation in accordance with 12
    VAC 30-90-41B, except that the adjustment shall
    be made at the beginning of each state fiscal
    year, using the inflation factor that applies to
    provider years beginning at that time. This
    additional payment shall not be subject to direct
    or indirect ceilings and shall not be adjusted at
    year-end settlement.

74
Therapeutic Beds
  • Prior approval by DMAS will be required for all
    therapeutic beds (Low air loss or Air Fluidized)
    furnished to nursing home residents who have a
    documented Stage IV pressure ulcer. (RAI MDS
    Classification Stage IV A full thickness of
    skin and subcutaneous tissue is lost, exposing
    muscle or bone)
  • Residents enrolled in Specialized Care are not
    eligible for the 10 a day reimbursement for the
    therapeutic bed.

75
Therapeutic Beds
  • The facility is required to submit via fax the
    DMAS-258 Specialized Treatment Bed
    Pre-Authorization Form to fax 804-371-4986.
  • The reimbursement at 10 a day for the
    therapeutic bed will begin from the date of the
    physician order plus one day for up to 82
    consecutive days.
  • Example
  • Order received January 1, 2008
  • Authorization valid through March 22, 2008

76
Therapeutic Beds
  • A request for the bed may be made up to three
    times annually for a total of 246 days, if the
    following situations are met
  • Annually - Based on the recipients first day of
    use of a bed
  • The recipient has had a lapse of 30 days off the
    therapeutic bed
  • The recipient has developed a new Stage IV ulcer.
    Facilities must report all Stage IV ulcers a
    patient has the first time a request for a
    therapeutic bed is made.

77
Therapeutic Beds
  • You are required to resubmit your form if you
    receive a correction notification with the
    exception of the approval or duplicate requests
    which have been denied as duplicates.
  • If you receive a denial you may request a
    reconsideration within 30-days of receiving
    notification by writing and sending supporting
    documentation to
  • Supervisor LTC Division
  • Department of Medical Assistance Services
  • 600 East Broad Street, 10th Floor
  • Richmond, Virginia 23219

78
Therapeutic Beds - QMR
  • DMAS will conduct QMR of the use of the
    therapeutic specialty beds used by a NF in the
    treatment of recipients with Stage IV ulcers.
    These visits may be done in conjunction with the
    current Minimum Data Set (MDS) validation reviews
    currently conducted by the agency or be
    unannounced.

79
Therapeutic Beds QMR (cont)
  • Documentation must be available and in the
    medical record that shows the following
  • 1. A Physician order for the therapeutic bed
    dated and signed must be in the medical record.
  • 2. The order must be for a low-air-loss or
    air-fluidized bed. Overlays are not covered under
    the 10-per-day reimbursement.

80
Therapeutic Beds QMR (cont)
  • 3. Documentation must be in the medical record
    stating the recipient is on the bed and for how
    long.
  • 4. Documentation must be noted on the Minimum
    Data Set (MDS) Form indicating a Stage IV
    pressure ulcer.
  • Services not specifically documented in the
    recipients medical record as rendered shall be
    deemed as not rendered, and no reimbursement will
    be provided.

81
Long Term Care Bits and Pieces
82
LTC Resident Missing UAI
  • You must have the required documentation prior to
    admitting an individual.
  • If the UAI was not completed prior to admission
    and the individual extends their stay, the
    facility must fax letter to the DMAS Supervisor
    explaining why the facility accepted an
    individual without the required UAI.
  • The letter must be accompanied by the completed
    DMAS-80 form.

83
Long Term Care-Bits Pieces
  • Please remember to submit discharge information
    to DMAS for those residents who are discharged
    from your facility.
  • If you have billing questions, call the PROVIDER
    HELPLINE _at_ 1-800-552-8627. The LTC Division is
    not able to answer billing questions.

84
Long Term Care-Bits Pieces
  • Our mailing address is
  • DMAS
  • Division of Long-Term Care
  • 600 East Broad Street, 10th Floor
  • Richmond, Virginia 23219
  • (804) 225-4222
  • (804 371-4986 (fax)
  • Website www.dmas.virginia.gov

85
Nursing Facility Manual
  • Please make sure you have read and are up to date
    on the current Nursing Facility Provider Manual.
  • Many of the questions that you call DMAS for are
    addressed within the provider manual.
  • You should pay specific attention to Chapters IV,
    V, and VI.
  • The Manual is available at our website via the
    following link http//websrvr.dmas.virginia.gov/
    ProviderManuals/Default.aspx

86
The Future of Long-Term Care
  • Envision a world that values age, a nation that
    embraces agea Commonwealth that honors age.
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