Employment Service Implementation Update

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Employment and Training Division Ministry of
Training, Colleges and Universities

• Employment Service Implementation Update
• Presented to the Service Delivery Advisory Group
• March 10, 2009

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Employment Service Implementation Update

• Purpose
• To provide you with updated information about
• Need for evolving approach to Employment Service
  implementation
• Status of recommendations from the service
  provider selection process
• Work underway to support ES implementation
• Business planning process
• Contracting materials

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The need for an evolving approach

• Since December 2008, the Ministry has begun to
  take into consideration the evolving challenges
  presented to Employment Ontario by the current
  global economic situation.
• The Ministry has the responsibility to ensure
  that the same deliberation and care is begin
  applied to unplanned and unpredictable events, as
  are applied in our planning activities, and
  careful consideration is being given to the
  impacts of todays economic climate on Ontarios
  communities.
• Before Employment Ontario transformation
  proceeds, the Ministry needs to work with the EO
  network to ensure business continuity and make
  sure that we are prepared as possible for
  changing economic conditions.

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The need for an evolving approach

• Current Job Connect and Ontario Employment
  Assistance Services contract with the Ministry
  are being extended to provide business continuity
  and ensure Ontarians receive the support they
  need.
• Timelines for the delivery of the new Employment
  Service model will continue under a planned,
  managed and phased-in approach and all future
  decisions will be made available to service
  providers as soon as they are finalized.
• The speed and approach to implementation of the
  ES model may differ from community to community.

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What will the EO Employment Service network look
like?

• Key decision-making principles for creating the
  service provider network remain the same
• Customer-centric
• Transparent
• Accountable
• Promote integrated service delivery
• The new Employment Service network will be
  comprised of community organizations that have
  demonstrated capability, experience and are
  effective and responsive working in and with
  their respective communities in support of the
  Employment Ontario promise.
• The new ES model also builds on the strength of
  the current network and at the same time,
  enhances services to be more customer-centric,
  responsive and flexible to local community needs.

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What will the EO Employment Service network look
like?

• The ES model links the service quality dimensions
  of the Performance Management system
  Effectiveness, Customer Service and Efficiency
  to funding and integrates the 5 service
  components into a more flexible, customer-centric
  access to services.
• One of the characteristics of effective
  performance management systems at maturity is
  using real and verifiable data on actual
  performance to set baseline performance
  standards.
• 2009-10 marks the launch of ES. Because ES is a
  new model, baseline data for this service is not
  yet available and the Ministry has communicated
  the interim provincial service quality targets
  that will be used.
• Over time, baseline standards will be adjusted to
  reflect changes to system-wide performance. Each
  year MTCU will confirm the performance baselines
  for the following year as part of the annual
  business planning cycle.

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Where are we in the first phase of the Employment
Service (ES) implementation?

• Phase One
• All service providers who completed a capacity
  survey will be notified to confirm their status
  through Phase One ES implementation that
• Their organization was selected to deliver the
  new ES model in Phase One
• No decision was made about their organization
  through Phase One
• Their organization was not selected to deliver
  the new Employment Service
• Phase One service providers who did not complete
  a capacity survey will also receive notification
  from the Ministry to indicate that their
  non-participation in the survey is understood
  opting out of the selection process

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How will Phase One ES implementation roll-out?

• Service providers who are selected to deliver the
  new ES model in Phase One will
• receive a business planning package
• be invited to participate in an orientation
  session to receive information on the shift to
  outcomes-based service delivery, the Employment
  Service model and performance management system,
  the business planning package, and next steps to
  contracting
• Service providers who were not selected to
  deliver the new Employment Service will be
  provided at least six months notification to
  allow for sufficient wind-down of their contract,
  and ensure continuity of service and smooth
  transfer of services/customers to selected
  service providers.
• Phase One service providers who did not complete
  a capacity survey will be provided with written
  confirmation from the Ministry to acknowledge
  that they have opted out of the selection
  process. Ministry staff will also be in contact
  to determine a timeline by which their current
  agreement may be exited, but which also continues
  to support business and client service continuity
  in that community.

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Roll-out of the Employment Service
June 2010
2009
Phase One ES Contracts
Business Planning
Subsequent Phases ES Contracts
Business Planning
Share with Providers
Share with Providers
Contract Exits
Contract Exits
Approval of ES Providers Subsequent Phases
Share with ETD Staff
Recommend ES Providers
Approval of ES Providers for First Phase
Contract meetings with Providers
ES First Phase Rolled Out
Ongoing Negotiations ES Contract Set-up
Share with ETD Staff
100 ES network Operational
Service Provider Orientation Sessions
ETD Staff Training
Develop ES Implementation Products for Training
and Orientation
Ongoing Service Provider Communications
Ongoing Public Communications
Transition Activities
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Work underway to support ES implementation

• A crucial focus for the Ministry has been the
  development of Employment Service templates and
  tools to support implementation and contracting

• Implementation Products Supports
• ES Business Plan
• Principles to support transition for
• SPs to new ES model
• Guidelines to support application
• of the ES funding model
• Operational guidelines to support
• internal business processes
• Training materials for
• new ES providers and staff
• Communication materials

• Contract Accountability Framework
• Products
• ES agreement and schedules
• Audit guidelines
• Quarterly Status and Accountability
• Report
• Risk assessment/compliance
• Monitoring
• Payment processes and tools

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• Questions?