The guest cycle

1
The guest cycle

• To better monitor, chart and control the guests
  transactions with the hotel.
• Traditional breakdown
• arrival-occupancy-departure
• Guest cycle breakdown
• Pre-sale - Point of sale - Post sale

2
Pre sale

• Reservation
• Pre-payment
• Initialising guest account
• Pre-assignment of accommodation
• -------------------------------------
• Arrival
• Registration / check-in

3
Point of Sale

• Room assignment
• Occupancy
• Purchasing of goods and services (tangibles and
  intangibles)
• Postings of charges and payments to accounts

4
Post Sale

• Preparation of statement of guest account
• Reconciliation of guest account
• Zero-ing out of balances
• Check-out
• ---------------------------------------
• Guest History