Human Resource Issues

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Human Resource Issues

• Doug Hinderer, SPHR
• Senior Vice President,
• Human Resources
• National Association of REALTORS

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Human Resource Pillars

• Job Description
• Knowledge of Employment Law
• Communication

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Job Description

• Recruiting
• Compensation
• exempt v. nonexempt
• Daily Performance
• Performance Appraisal
• Discipline

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Job Description

• Components
• Title
• Purpose
• Essential Duties and Responsibilities
• Skills and Abilities Required
• Education Required
• Experience Required

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Legal Issues

• Compliance Thresholds
• LAW of EEs
• Fair Labor Standards Act 1
• Title VII of the Civil Rights Act 15
• Americans with Disabilities Act 15
• Family and Medical Leave Act 50

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Legal Issues

• Compliance Thresholds Min. of 1 EE
• Fair Labor Standards Act
• Employee Polygraph Protection Act
• Equal Pay Act
• Immigration Reform and Control Act
• Occupational Safety and Health Act

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Legal Issues

• Compliance Thresholds Min. of 1 EE
• Fair Labor Standards Act
• Child Labor
• Minimum wage
• Overtime pay
• Record keeping
• Employee status

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Legal Issues

• Compliance Thresholds Min. of 1 EE
• Fair Labor Standards Act
• Child Labor
• Minimum Wage
• Overtime Pay
• Record Keeping
• Employee Status
• Exempt vs. nonexempt

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Legal Issues

• Compliance Thresholds Min. of 1 EE
• Fair Labor Standards Act
• Child Labor
• Minimum Wage
• Overtime Pay
• Record Keeping
• Employee Status
• Exempt vs. nonexempt
• Employee vs. Independent Contractor

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Legal Issues

• Bona Fide Occupational Qualification

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Legal Issues

• Employee Handbook
• The Answer Book
• Legal Disclaimer
• General Language
• Employee Signature

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Legal Issues

• NAR Employer/Employee Guidelines for Wrongful
  Termination
• Performance Review
• Disciplinary action
• Termination

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Legal Issues

• Documenting Performance Problems
• Steps NAR guidelines for Wrongful Term.
• Verbal Warning
• Written Warning
• Probation
• Suspension
• Discharge

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Legal Issues

• Documenting Performance Problems
• Steps
• Performance Improvement Communication
• Statement of Problem
• Statement of Solution
• Statement of Time Frame
• Statement of Consequences

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Communication

• New Employee Orientation
• Handbook
• Job Descriptions
• Regular Performance Reviews
• Open Communication
• Communication Record

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Communication

• New Employee Orientation
• Handbook
• Job Descriptions
• Regular Performance Reviews
• Open Communication
• Treat everyone with courtesy

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Keys to successful AE President Relationships

• Establish Goals at start of the year
• Work according to the Presidents work style
• Allow President to work in his/her areas of
  strength
• Protect President from all surprises

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Keys to successful AE President Relationships

• Establish Goals at start of the year
• Job Description Review
• Priorities and Initiatives

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Keys to successful AE President Relationships

• Establish Goals at start of the year
• Work according to Presidents style
• Reader or Listener or Talker
• Detail or Big Picture
• Text or Bullet Points
• Mornings or Afternoons

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Keys to successful AE President Relationships

• Establish Goals at start of the year
• Work according to Presidents style
• Allow President to work in his/her areas of
  strength
• Public Speaking vs. One on One
• Vision vs. Strategy
• Building Consensus
• Managing Conflict

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Keys to successful AE President Relationships

• Establish Goals at start of the year
• Work according to Presidents style
• Allow President to work in his/her areas of
  strength
• Protect President from all surprises
• Good ones as well as bad ones
• Daily communication