King Fahd University of Petroleum and Minerals

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King Fahd University of Petroleum and Minerals

• Construction Quality Assurance
• CEM -515
• Prof. Abdul Aziz A. Bubshait

Leadership
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Leadership Concepts

• To be effective, leader needs to know the
  following
• People need security and independence
• People are sensitive to external rewords and
  punishments
• People like a kind word of praise
• People can process few facts at a time
• People trust their gut reaction more than data
• People distrust rhetoric inconsistent with actions

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TQM implementation process

• Begins with senior management
• Timing of implementation is important
• Formation of quality council
• Active involvement of middle managers and first
  line supervisors
• Managers and union leaders should work together
• Communication
• Customer ,employee and supplier surveys

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Role of senior management

• Senior management and CEO provide the leadership
  to achieve results.
• Practice the philosophy of management by
  wandering around.
• Push problem solving and decision making to the
  lowest appropriate level.
• Provide resources to train employees.
• Listening to internal and external customers and
  suppliers through visits.

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Internal communication techniques

• Organization news letters and other publications.
• Posters
• TQM bulletin boards
• Short departmental meetings
• Memos
• Organization wide meetings

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Quality council

• To build quality into culture ,quality council is
  established.
• It is the driver of the TQM engine .

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Composition of quality council

• Chief executive officer (CEO)
• Senior manager of the functional area
• Coordinator or consultant
• Representative from the union.

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Duties of the quality council

• Develop the core values ,vision statement
  ,mission statement and the quality policy
  statement .
• Develop strategic long term plans with goals
• Total education training
• Monitor the cost of poor quality
• Performance measure of the organization
• Determine projects that effect internal and
  external customers.

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Contd..

• Establish multifunctional and departmental teams
  to monitor the progress.
• Establish and revise the recognition and reward
  system.

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Meeting agenda in quality council

• Progress report on team
• Customer satisfaction report
• Progress on meeting goals
• New project teams
• Recognition dinner
• Benchmarking report

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Core valuesEach organization needs to develop
its own values.core values foster TQM and define
culture.

• Customer driven quality
• Leadership
• Continuous improvement
• Employee participation an development
• Fast response
• Design quality and prevention

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Contd

• Long range out look
• Management by fact
• Partnership development
• Corporate responsibility and citizenship

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• Customer driven quality Quality is judged by
  customers.customer driven quality demands
  sensitivity to emerging customer and market
  requirements and factors which drive customer
  satisfaction and retention.
• Leadership the leaders must take part in the
  creation of strategies,systems and methods for
  achieving excellence.they should encourage
  creativity in the work force.

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• Continuous improvement
• Enhancing values
• Reducing errors,defects,and waste.
• Improving responsiveness
• Improving productivity
• Improving performance and leadership

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• Employee participation and development
• Organizations success depends on the skills
  and motivation of its work force.
• Major challenges in this area of work force
  are
• integration of human resources management
  selection ,performance ,recognition ,training
  etc and aligning human resource management with
  business plans and strategic change processes.

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• Fast response Faster and more flexible response
  to customers is a critical requirement.
  improvement in response times requires
  simplification of work organizations and work
  processes.
• Design Quality and prevention
• Includes the creation of fault tolerant or
  error resistant processes and products.

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• Long range out look To achieve market leadership
  an organization should have strong future
  orientation and willingness to make long term
  commitments to customers ,employees
  ,suppliers,stockholders,the public and the
  community.
• Management by fact
• Business management system needs to be built
  upon a framework of measurement ,data and
  analysis.

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• Partnership development Organization should
  build internal and external partnerships.internal
  partnerships include labor-management
  cooperation.external partnerships include those
  with customers ,suppliers,and education
  organizations.
• Corporate responsibility and citizenship
• refers to organizations business ethics and
  protection of public health,public safety and the
  environment .

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Quality Statements

• Vision statement
• Mission statement
• Quality policy statement

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• Vision statement is the declaration of what an
  organization should look like five to ten years
  in the future.
• Mission statement answers the questions that
  who we are ,who are the customers ,what we do and
  how we do it. This statement is usually one
  paragraph or less in length ,is easy to
  understand and describes the function of the
  organization.

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• Quality policy statement is a guide for
  everyone in the organization as to how they
  should provide products and service to the
  customers
• It should be written by CEO with feed back
  from work force and be approved by quality
  council.

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Strategic planning In strategic planning goals
are used for long term and objectives for short
term planning.

• Seven steps to strategic planning
• Customer needs
• Customer positioning
• Predict the future
• Gap analysis
• Closing the gap
• Alignment
• Implementation

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Characteristics of leaders

• Attention to customers
• Empower subordinates
• Emphasize improvement
• Emphasize prevention
• Encourage collaboration
• Train and coach rather than supervise
• Problem treated as opportunity.

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Cont.

• Improve communication
• Commitment to quality
• Choose suppliers based on quality not price
• Establish organizational system to support
  quality
• Encourage and recognize team effort.

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Conclusions

• Leaders and followers raise one another to higher
  levels of motivation and morality.
• Leadership becomes moral in that it raises the
  level of human conduct and ethical aspiration of
  both the leader and the led.
• A leader strengthens and inspires the followers
  to accomplish the goals.

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Thank you