APS Supervision Skills

1
APS Supervision Skills

• Holly Ramsey-Klawsnik, Ph.D.
• Joanne Otto, MSW

2
Goals

• Provide concrete tools
• Discuss supervision methods
• Cover supervisory roles
• Address challenges
• Become as effective as possible

3
The Power of the Supervisor

• Remember a great supervisor
• Remember a poor supervisor

4
Principles of APS Supervision

• APS ethical principles and casework standards

5
Issues of job satisfaction

• Positives
• Negatives
• Possible solutions

6
Stages of Worker Development

• Acute self-consciousness
• Recognition/Limited understanding
• 3. Understanding/knowledge outweighs capability
• 4. Relative mastery
• 5. Learning to teach mastered skills

7
Roles of APS Supervisor

• Clinical supervision
• Manager
• Personnel officer
• Teacher
• Community liaison
• Legal expert
• Role model

8
Manager

• Program analyst
• Information analyst
• Budget expert

9
Personnel officer

• Knowledge of federal, state and agency polices
  and procedure
• Workplace environment analyst
• Union policies and procedures
• Hiring
• Worker evaluation
• Termination

10
Teacher

• Styles of adult learning
• Identifying workers learning styles
• Evaluating workers training needs
• Identifying training resources
• Developing/planning training activities
• Using the teaching moment

11
Community liaison

• Coalition building
• Program spokesperson
• Resource development
• System change agent

12
Legal expert

• Knowledge of federal and state statutes
• Assuring legal compliance
• Advocating for changes in statutes and policies

13
Role model

• Personal values and ethics
• Boundaries
• Self-care
• Advocate for clients and workers

14
Hold Supervisees Accountable

• Do regular face-to-face, planned, protected
  supervision
• Keep supervision notes
• Do timely, honest performance evaluations
• Point out dysfunctional behavior
• Make enforce a plan to correct problems
• Use your own supervisor as a support

15
Challenges

• Mentoring guiding workers
• Satisfying upper management
• Insuring clients are well-served
• Keeping relations harmonious
• Preserving self