Prospects

1
nextstep London 2008 - 2010
Charles Humphreys Marketing Communications
Manager
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Context

• One third of clients do not have basic school
  leaving qualifications or equivalent
• 17m adults (c50) have difficulty with numbers
• 5m adults have poor literacy skills
• Average American worker produces 18, and French
  worker 20, more than a British worker

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Leitch / World Class Skills

• 95 of adults to have the basic skills of
  functional literacy and numeracy
• More than 90 of adults to have gained at least a
  Level 2 qualification
• Shifting the balance of intermediate skills from
  Level 2 to Level 3, with 1.9m more Level 3
  attainments 68 of working age adults

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Regional Management Arrangements

• Significant change in management of services
• Services managed regionally (and not locally
  service by service as previously)
• One Prime Contractor in each region responsible
  for management, co-ordination and delivery of
  services

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Key personnel

• Sue Mairis Regional Manager
• Roger Dickens Area Manager London South
• Mark Baxter Area Manager London North
• Kevin Pearce Area Manager London West
• Charles Humphreys Marketing Communications
  Manager
• John Pawsey Quality Manager

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Delivery

• 28 nextstep advisers throughout London
• 60 subcontractors

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London Targets

• Universal service 77,932
• Differentiated and Personalised 23,380
• 7,352 into learning
• 7,014 into work

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Universal service

• All adults will be eligible for this
• No exclusions on qualifications, age, employment
  status, priority group
• Higher numbers and lower unit price
• Most expected to be seen in groups
• 1/3 expected to be referred to DPS
• Follow up and 40 to enter work or training

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Differentiated and Personalised Service (DPS)

• Those without a full Level 2 or Level 3
  qualification, specific priorities being
• Low skilled adults (especially women) locked in
  low-skilled jobs
• Adults experiencing worklessness (or at a
  distance from the labour market)
• Older people people on benefit people from
  ethnic minority backgrounds offenders /
  ex-offenders people with a self-declared
  learning difficulty or disability

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DPS Service

• Most referrals from Universal Service
• Customer Journey
• Step 1 Customers develop skills audit against
  job market cost benefit analysis of financial
  advantages to work/learning

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DPS Service

• Step 2 Motivational action planning galvanising
  customers towards goals
• Step 3 Intensive job/learning search and placing
  support underpinned by motivational techniques
  and support materials

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DPS Service

• Step 4 On-going follow-up by text, e mail or
  phone to track and motivate customers
• Step 5 Annual achievement award for each
  category of priority group customers with
  certificate of achievement 50 voucher
  presented by Mayor of London

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Challenges

• New ways of delivering groups, extended hours,
  employed
• Getting people into work
• Helping people in work progress
• Moving towards the new Adult Advancement and
  Careers Service in 2010
• Trialling aspects of this from November

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The new Adult Advancement and Careers Service 2010

• Customer centred differentiated and personalised
• No wrong door, joined up with wider services
• Flexible delivery
• Skills health checks
• Integrated partnership with Jobcentre

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Thank you