User Manual abdabag.com

1
User Manual abdabag.com

• Welcome to abdabag!
• We want to make your browsing
• experience on our web
• application simple yet informative

2
Abdabag website

• All slides in the presentation will follow a
  specific pattern.
  
• Explanations will be given on the left hand side
  of the slides
  
• A caption of the webpage as shown during
  browsing will be displayed on the right hand side
  of the slides.
  
• To give you an idea, we will use an example of a
  sample transaction from beginning till the end.
  

3
Our frequently used tabs

• In Ship you get quotes and can arrange shipment
  by entering shippers recipient's details
  
• Login is where Customers, General Sales Agents
  and Travel Agents can sign-in to become a member
  of Abdabag network team
  
• Track allows you to track and to follow up on
  the location of your shipment by entering your
  Abdabag ID order number

4
Ship

• In
• you can make instant shipment transaction and
  
  
• get free estimated quotes for shipments as per
  your request.

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Step 1

• In Tab From (the blue font color is used to
  indicate that these are required input fields)
  
• Enter Country of departure or origin
• Enter Postal Code
• The city name will be automatically displayed in
  the left box once you enter postal code on the
  right box
  
• In cases, wherein postal codes do not exist, type
  city name ex Kowloon in Hong Kong, where postal
  codes do not exist.

6
Step 2

• In tab To
• Enter Country of arrival or destination
• Enter Postal Code on the right hand side box
• The city name will be automatically displayed on
  left hand side box, once you enter postal code
  
• In cases, wherein postal codes do not exist just
  type in city name ex Kabul in Afghanistan where
  postal codes do not exist.
  

7
Information for countries without postal codes

• When you choose the Country Afghanistan, you will
  have to choose by city name since it has no
  postal code.
  
• Type the first letter of the citys name and
  press the key Tab, a roll down list will show
  you the names of cities starting with that
  letter, then you can choose the city.

8
Prohibited goods

• Please click on the link Information on
  Prohibited Goods
  
• A new window or screen will open detailing the
  prohibited goods for the country of destination.
  
• This list of prohibited goods is not extensive or
  complete, it is purely for your information.
  
• You may visit our Customs Guide page for
  further details.
  

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Step 3

• Unit is the standard of measurement to determine
  the weight of the luggage
  
• Choose the unit of measurement Metric or
  British system, e.g. kilo or pounds
  
• Fill in the weight, length, width and height of
  one piece of luggage
  
• If you have more than one piece of luggage click
  on Add more according to the number of pieces you
  wish to send
  
• If you wish to remove one line click on Remove

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Step 4

• Choose Baggage Value Protection if you wish to
  insure your goods for loss or damage.
  
• Insurance cost is 4 of the declared value of
  your goods
  
• ex if your belongings are worth 2000 USD, your
  insurance cost is 80 USD.
  
• However, we have a minimum amount for insurance
  per shipment USD 18.
  
• Please note that our standard liability is 100
  USD.
  
• Press Get Quote to see your estimate of cost of
  shipment.
  

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Step 5

• When you press Get Quote, details of your
  destination and cost break down will be
  displayed
  
• If you wish to modify your requirements and get
  another quote (change destination, size of
  luggage etc.) press Get another quote!
  
• If you are satisfied with the quotation, proceed
  to Step 6

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Step 6

• You can view our conditions by clicking on
  standard ABDABAG Terms Conditions. If you
  accept our rules, please click on I Accept the
  ABDABAG Terms Conditions and you can continue
  with the shipping process
• If you are a new customer click I am a new user
• If you already have an account with Abda, click
  on I have already registered

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Step 7

• When you click on I am a new user, you will be
  directed to a page to create your own identity.
  
• Enter your most used email address as email ID.
• Write your full name, specify your gender,
  birthday and nationality
  
• Choose a password and confirm it. Password should
  be of minimum 6 letters or alpha numeric code.
  
  
• Write the code you see in the grey box above
• Press Register
• If you have already registered click, No, I have
  a login id...

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Step 8

• If you have an existing email account ID with
  Abda, please enter your eMail ID and Password
  
• eg vanessa_at_yahoo.com
• click on Login
• If you do not have an account please click on
  No, I am a new user or Cancel if you do not wish
  to continue.

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Step 9

• Details of the person sending the goods has to be
  filled in Shippers Details
  
• Choose a Pickup Date and time of pick up (only
  working hours from, Monday to Friday 9 am to 5
  pm. Saturday 9 am to 1 pm).
  
• Please enter Name as in Passport
• Street address of location of pickup
• Phone number where you are easily reachable

16
How to use the Calendar

• When you click on the icon of calendar, it will
  show you the present month.
  
• Click on the desired date.
• If you wish to change the month click on
  to go to previous month, and to go to next
  month.
  
• If you wish to change the year click on the year
  and a rolling list will be shown, then choose the
  year desired.
  

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Step 10

• Enter senders passport details
• Fill in the Passport Number
• Place of Issue - the City and Country of issue
• Issue Date and
• Expiry Date

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Step 11

• Please fill in details of destination.
• Choose the date on which you wish to receive your
  goods. Allow minimum 2 to 5 business days,
  subject to custom clearance at destination.
  
• Enter full Name of the person who will receive
  the goods
  
• Street Address of delivery
• Phone number of the person receiving the baggage.

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Step 12

• Please fill the Travel Agent ID of the Agent who
  recommended Abdabag services. The agent could be
  a Travel Agent, GSA or a Abdabag Representative,
  if you do not know the Agents code please type
  Non Applicable.

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Step 13

• Credit Card Payment
• ABDA has established a very secure credit card
  payment system with Emirates Bank (UAE) for your
  protection.
  
• Abdabag accepts only Visa MasterCard.
• Please choose your card by clicking on the
  appropriate icon.

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Step 14

• Please enter your Card Number, Expiry Date
  and Security Code.
  
• The total Amount of shipment will be
  displayed
  
• Click on pay

22
Payment result

• You will get a confirmation message for your
  payment from credit card processing system.
  
• A receipt number for your transaction will be
  displayed which you may note down for future
  reference.
  
• A payment confirmation receipt will be sent to
  your email ID.

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End of transaction

• An overview of your transaction will be displayed
  together with your Airway Bill, Packing List and
  Shippers Declaration.
  
• Airway Bill is the ticket for your bags.
• Packing List is the list of items found in your
  shipment.
  
• Shippers Declaration is your information for the
  Customs Department.

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Shipping documents

• The Airway Bill will be automatically generated
  with all your input details. Please print it,
  sign it and stick a copy on your bag.
  
• Shippers Declaration will also be filled in
  automatically in accordance with given
  information, please print and sign it.
  
• If you wish to get more information on these
  documents please check our tab Guide to Shipping
  documents
  
• If you are not sure of what goods can be sent
  from one country to another country click on our
  Customs guide
  
• Should you need further assistance please free to
  contact our Customer Service.

25
To register on Abdabag

• Choose if you are a Customer, Travel Agent or GSA
  and click on Register
  
• If you have already registered please choose Login

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Track

• Once your goods have been shipped, you can
  follow movement of your luggage until its final
  destination.
  
• Please type in your Abdabag Order ID ex. 190 and
  press Track now button. You will see the status
  of your shipment.
  
• Please contact our Customer Service should
  you need further assistance.