Serviced Requests

1
Serviced Requests

• Determined location number
• Communicated location number and requested
  record(s) to DR
• DR retrieved record(s)
• Rushed through process
• Returned via Fed Ex overnight

2
Other Things We Learned
3
Silver Linings

• Files were cleaned out

4
Silver Linings

• Files were cleaned out
• Inactive records sent to storage

5
Silver Linings

• Files were cleaned out
• Inactive records sent to storage
• Destruction of expired and unnecessary records

6
Silver Linings

• Files were cleaned out
• Inactive records sent to storage
• Destruction of expired and unnecessary records
• Reduction in file volume

7
Silver Linings

• Files were cleaned out
• Inactive records sent to storage
• Destruction of expired and unnecessary records
• Reduction in file volume
• New contacts with business units

8
Silver Linings

• Files were cleaned out
• Inactive records sent to storage
• Destruction of expired and unnecessary records
• Reduction in file volume
• New contacts with business units
• Multiple opportunities to promote RIM

9
Silver Linings

• Files were cleaned out
• Inactive records sent to storage
• Destruction of expired and unnecessary records
• Reduction in file volume
• New contacts with business units
• Multiple opportunities to promote RIM
• Department credibility enhanced

10
Silver Linings

• Disaster planning for records now priority

11
Silver Linings

• Disaster planning for records now priority
• Easement and ROW records protected

12
Silver Linings

• Disaster planning for records now priority
• Easement and ROW records protected
• Records protection procedures part of storm manual

13
Silver Linings

• Disaster planning for records now priority
• Easement and ROW records protected
• Records protection procedures part of storm
  manual
• Building re-engineered and improved

14
Silver Linings

• Disaster planning for records now priority
• Easement and ROW records protected
• Records protection procedures part of storm
  manual
• Building re-engineered and improved
• No people or records in Lower Level

15
Silver Linings

• Disaster planning for records now priority
• Easement and ROW records protected
• Records protection procedures part of storm
  manual
• Building re-engineered and improved
• No people or records in Lower Level
• EOC and critical functions moved from coastal zone

16
Silver Linings

• RIM input into Facilities feasibility study

17
Silver Linings

• RIM input into Facilities feasibility study
• RIM storm assignment changed

18
Silver Linings

• RIM input into Facilities feasibility study
• RIM storm assignment changed
• Employees will not be complacent about next storm

19
Conclusions

• Be proactive vs. reactive
• Good sense, sound judgment and creativity are
  necessary
• Dont be complacent
• Expect the unexpected
• Empower people

20
Questions?