7 top tips for a better concierge service

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7 top tips for a better concierge service
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• Whether youre spending a weekend in a luxury
  hotel or just dashing across the country for a
  quick business meeting, one of the most valuable
  assets available to you is a local concierge.
  Concierge service providers (whether they be
  an independent firm, connected with a hotel or
  even an airline), exist solely to help make your
  travel experience a happy and memorable one.
  Concierge service providers are trained
  professionals, often with years of experience and
  well developed industry network relationships.
  The advantage of this vast vault of local
  knowledge is that concierges can handle an ever
  increasing range of services from mundane tasks
  such as restaurant reservations, to extraordinary
  requests such as arranging a private jet to
  compensate for your missed flight.

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Be detailed/specific

• With the hundreds of requests that concierge
  providers receive on a daily basis, it
  often becomes difficult to memorize everyones
  tastes. When soliciting help for a restaurant
  reservation, purchase, event booking or more,
  explain in detail to the concierge what you do
  like and what you dont. Giving us a list
  of things you dont like doesnt help us narrow
  down our choices for you, but providing some
  insight as to what you do like will go a long way
  in helping us satisfy your request. Similarly,
  when planning a vacation, tell us what youd like
  to do and well suggest the best places to do it
  and similar activities. Telling us you have no
  idea what you want does not help us that much!

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Give some advance notice

• Although this is not always easy to do,
  concierges do sometimes need some time to
  complete your request. When travelling try to
  call ahead with restaurant reservations, meeting
  schedules and more so that we can prepare and
  handle your request. Calling a few hours before
  your desired dinner reservation or to arrange a
  flight might not be the best idea.
• Insider tip concierge providers are usually most
  busy in the morning and late afternoon as this is
  when we see a high number of requests from
  business clients and travelers. Contact us
  between noon and 3pm or after 8pm at night for
  more in-depth discussions of your request.

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Build a relationship

• We are here to serve your needs 24/7, but it
  often is useful to know who is catering to your
  requests. When calling ahead or making inquiries,
  building relationships with those who serve you
  help us better personalize our service for your
  future requests and allows us to know what to
  look for when servicing your inquiries.

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Block your options

• When requesting a hotel room, airline seat,
  private jet, car, yacht or more, always make sure
  you call ahead to secure your options. If you are
  looking for a specific hotel room, a certain type
  of car or more, call your concierge on the
  morning of your arrival and reconfirm your
  arrangements, stating that youd like to
  preassign or block your requested options.
  This allows us to go ahead and make sure you get
  only the options you want as hotels, airlines etc
  sometimes stick you with the last ticket/room/car
  they have available.

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There is no such thing as a stupid question

• No matter what you are after, the chances are we
  can get it for you. From mundane restaurant
  reservations to a submarine excursion under the
  Hawaiian Islands (yes thats a real request),
  concierge service providers have the tools and
  resources to make your wishes a reality. The
  problem is, most travelers and those unfamiliar
  with our services believe their request might be
  too complicated or not within our realm of
  responsibility. Please keep in mind, your
  satisfaction is our ultimate goal and our
  responsibility never assume we cant complete a
  request. At the end of the day, we are still
  human, if your request is impossible or defies
  the laws of physics, well be the first to tell
  you!

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Dont complain

• Following on from the previous tip, although
  highly unusual there will be times where
  a concierge will be unable to cater to one of
  your requests because it may be impractical,
  illegal or we just cant do it. At times like
  these, a little patience is appreciated as we
  always strive our hardest to fulfill your
  request. If you want to go to Mars, we may
  politely tell you we cant accommodate you but we
  will offer you tickets to the moon instead. Just
  remember, we represent you so we are always
  looking out for your best interests.

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Appreciation

• A small thank you goes a long way and we really
  appreciate it! If weve managed to exceed
  your expectations, let us know! We always strive
  to fulfill every request to your exact
  specifications so we appreciate knowing when our
  hard work has paid off!
• Concierge specialists work around the clock,
  often foregoing precious personal time in order
  to fulfill the requirements of their clients. We
  are dedicated to serving you and your interests
  and always look for ways to exceed
  your expectations on every service request.
  Understanding a few tips on how we work, will not
  only save you precious time when dealing with
  concierge service providers but will enable us to
  give you the best service possible.

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Luxury Concierge

• By AppointmentEmirates Palace Hotel, Office 11,
• Media Centre, P.O. BOX 108309,
• Abu Dhabi, UAE