IBM Software Provisioning

1
IBM Software Provisioning Monitoring

• Joe Loffredo
• Ingram Micro Technology Solutions Engineer
• June 7, 2007

Partner
Smart.
2
Provisioning
3
The Post-Purchase Costs of Systems
Upgrades Patches
Initial System Software Deployment

• Initial Deployment, Patches and Upgrades
  (Provisioning) make up 30 of the costs

Source IDC Survey Data, 2002 - 2004
Easing Toward Utility Computing By Barry Zellen
- Jul 15, 2004
4
Why is Provisioning so Costly?

• Most of it is still done manually!
• Hardware and Software Inventory
• Count the assets, and compile lists by hand
• Software Distribution
• IT visits each desk while employee stands around
  idle
• Is time consuming, resource intensive, lengthy
• Lack of consistency in getting it done

5
Solution Tivoli Provisioning Manager
Automation, Complex App Provisioning
Compliance Remediation
TPM Express
Patch Management
Software Distribution
Reporting
Discovery Inventory
TPM for OS Deployment
TPM for OS Deployment
Bare-metal Installation
Note TPM OSD EE will support driver injection in
a future service pack
6
TPM for Operating System Deployment

• Bare metal provisioning
• Supports Windows Vista
• Driver injection feature
• Many computer models in the network
• Same OS but different drivers for each specific
  model
• Store one image and modify to create the rest
• Inject drivers to create specific image for model
• Automatically selects the right drivers
• Competitors? one image for each model
• Inefficient and difficult to maintain

7
Tivoli Provisioning Manager Express

• Hardware and Software Inventory
• Software Distribution
• Very easy installation (30 minutes)
• Windows platforms only
• Primary differences from TPM 5.1
• Does not support bare metal
• Does not support security compliance checks

8
TPM Hardware Software Inventory

• Knowing what you have and where you have it is
  key

9
TPM Software Distribution

• Select Software

• Select Targets

• Schedule Submit

10
Provisioning Compliance Implications

• Asset management
• To secure it, you need to know what you have and
  where it is
• Software distribution
• Many/most security problems are fixed with
  patches
• Patches are usually available, but cant help if
  not applied!
• Compliance
• Need to be compliant with security AND
  operational standards
• Requires defining a compliant configuration
• Must periodically verify the current
  configuration
• Remediate any non-compliant findings

11
Check systems for Compliance
Security Compliance Checks
Software Compliance Checks
12
Reporting to show Compliance
13
Tivoli Provisioning Sales Thumbnail
What is it? Automates software patches, upgrades,
OS deployment, hardware and software inventory.
Maintains security and operational compliance
across computer systems.

• What does it cost?
• TPM for OSD 62/100vu for each server,
  21/client
• TPM1,130/100vu for each server, 67/client
• TPM Express -3,610 for the managed server,
  31/client (ws/server)
• ___________________________
• f
• Average deal
• 9k TPM OSD
• 26k TPM
• 4k TPM Express

Who to sell it to? Many workstations to
manage Many thick client apps Compliance-driven
customers
Based on Intel dual-core
14
What do customers get out of TPM?

• Cost benefits from automating the deployment of
  software patches, upgrades, and OS
• More effective management by knowing what
  hardware and software assets are in the network
  via inventory
• Ability to maintain security and operational
  compliance across computer systems through
  assessment, evaluation, and deployment

15
Monitoring
16
The Need for Monitoring is Clear

• YOU need it
• Can you go without email that works? Or VPN
  access?
• What does it cost you personally, in time hard
  dollars?
• IT needs it
• Struggle with heterogeneous environments
• Too much time spent isolating diagnosing
  problems
• Management by phone
• Your organization needs it
• Uncaptured revenue at transaction time due to
  unavailability
• Long term customers may flee and never come back

17
IBM Tivoli Monitoring (ITM)

• ITM Monitors
• Operating systems and Applications
• Everything else too! (via the Universal Agent)
• Portal-based system
• Single viewpoint for network management
• Customizable views and workspaces
• Situation-based management
• Ex. If processor utilization is high, free memory
  is low, and disk space is low, we have a
  situation
• Take actions to remediate
• Start/stop services, commands, etc.
• Pre-configured situations out-of-the-box, make
  your own

18
ITM Tivoli Enterprise Portal (TEP)

• Viewing data
• Tabular
• Charts (Pie, Bar, Plot)
• Gauges (Circular, Linear)
• Notepad
• Message Log
• Event Console
• Graphic (Icons)
• TN3270
• Browser

Alerts
Alert Detail
What situations occurred in the last 24 hours?
Message Log
19
ITM Business (logical) View
Grouping by business unit

• Monitor your business, not just the resources
  that make it up

20
ITM Windows Summary
21
Extend ITM with Additional Agents

• Monitoring for Messaging and Collaboration
• Lotus Domino, Microsoft Exchange
• Monitoring for Databases
• DB2, Oracle, SQL
• Monitoring for Cluster Managers
• Microsoft Cluster Sever
• Monitoring for Business Integration
• WebSphere MQ

22
Extend ITM with Additional Agents

• Monitoring for Virtual Servers
• Citrix
• VMWare ESX
• Monitoring for Web Infrastructure
• WebSphere Application Server
• Monitoring for Applications
• SAP

23
The Universal Agent (UA)

• Allows you to monitor most anything/everything!
• Does not require agent install on target system
• Configurable and customizable
• Examples of UA-based solutions
• IBM Director
• IBM Bladecenter
• Compaq Insight Manager, HP Hardware
• Symantec pcAnywhere
• Oracle RAC
• Apache web server
• Blackberry server
• Netware

24
Tivoli Monitoring Editions
25
Tivoli Monitoring Sales Thumbnail
What is it? Ensures that critical servers and
associated applications are continuously
available.

• What does it cost?
• Tivoli Monitoring 720/100vu for each server,
  52 per client (workstation)
• ITM Express 820 per server
• ___________________________
• f
• Average deal
• 30k Tivoli Monitoring
• 15k ITM Express

Who to sell it to? Customers with mission
critical applications Unmonitored
servers/apps Using home-grown or low quality
solutions
Based on Intel dual-core
26
What do customers get out of ITM?

• Immediate Time to Value
• Installs in an hour
• Easy-to-use portal solution
• Simplified maintenance
• Short training cycle
• Increased Staff Productivity
• Improved visualization of real time and historic
  events
• Customized views for operational efficiency
• Flexible and comprehensive
• Can span infrastructure monitoring across the
  environment
• Agentless monitoring via the Universal Agent

27
IBM Hardware/Software Bundles
28
DB2 Data Warehouse

• Data warehouse (DW)
• Is the main repository of corporate historical
  data
• Is the raw material for decision support systems
• DW is the foundation for Business Intelligence
  (BI)
• Gain better insight into your data
• Get more value from your business applications
• IBM is ranked as a leader in DW
• Gartners Magic Quadrant for Data Warehousing
  (2006)

29
IBM Data Warehouse Offering for SMBs

• Components
• DB2 Data Warehouse 9
• Business Objects (Crystal Reports)
• X-Series hardware
• Scaled and priced to fit the SMB
• User count starts at 10 users
• Pricing starts at 17,932 SRP
• Target Audience
• Small/mid-sized companies looking for a complete
  reporting solution that creates, manages, and
  delivers reports
• Easily complements SQL or Oracle as a first DW
  solution

30
CommonStore Email Archiving

• Mandates to treat email as a business record
• NYSE, NASD, SEC
• Dept. of Health Human Services, Food Drug
• US Government (cross-industry)
• CommonStore (CS) archives mail
• From Lotus Domino or MS Exchange
• CS stores mail in document management repository
• DB2 Content Manager
• Add cross-mailbox search, retention
  policy/security
• eMail Search, DB2 Records Manager

31
CommonStore Preload

• Software pre-installed on IBM hardware
• CommonStore
• Content Manager
• eMail Search (option)
• Records Manager (option)
• Configuration required
• Business Partners as service providers
• Value Add
• Software adds value to hardware sale
• Services adds revenue

AMD Opteron Powered System x LS21 Blade
32
About Selling IBM Software

• Get started NOW
• No authorization, certifications, or sales
  barriers
• Volume Licensing
• Ingram Micro IBM Passport Advantage desk x66043
• End user Passport ID sets the discount level
• No shrink wrap for IBM Software products
• Pricing includes Maintenance AND Support
• 24x7 support, direct from IBM
• One price covers everything!

33
Why IBM Software??

• Complete software portfolio
• A deep tradition of technology leadership
• Scalable solutions
• Support and maintenance included
• Stability
• One of the worlds largest software companies

34
Ingram MicroIBM Software Resources Support
35
Ingram Micro Technical Support

• Ingram Micro Technical Support is the only place
  that VARs and Integrators can find true
  Multi-Vendor solutions answers to business
  needs.
• Solution-oriented focus that enables sales
• Conference end user, transparently
• Keep up on new technologies, solutions, services,
  products
• Technology Solutions Engineers (TSE) program
• Presales consultative/technical assistance that
  enables sales
• Sales/technical training
• Identify opportunities
• Customer visits, conference calls, meetings, and
  events

36
Ingram Micro Market Support

• Volume License Specialists (VLS)
• Parts, Pricing, and Quotes
• 800-456-6783 x66043
• Market Development Specialists (MDS)
• Get you started with IBM
• Help you with IBM programs (VAP, SVI) that
  increase your margins
• Market Development Manager (MDM)
• Marketing assistance
• Strategic initiatives and top-level issues

37
Ingram/IBM Market Dev Resources
East MDM Jim Coleman MDS Raffaele DiPrado
West MDM TBD MDS Jennifer Willman
MDM Market Development Manager MDS Market
Development Specialist VLS Volume License
Specialist
38
Partner
Smart.