USAF FIRST SERGEANT ACADEMY

1
USAF FIRST SERGEANT ACADEMY

• COUNSELING
• Ref
  AFI 36-2907

People are our business
2
OVERVIEW

• Goal of Counseling
• Counseling Functions
• Counseling Approaches
• Counseling Techniques

People are our business
3
GOAL OF COUNSELING

• To develop self-directed, self-disciplined,
  productive workers

People are our business
4
COUNSELING FUNCTIONS

• Advice
• Reassurance
• Communication
• Emotional Release
• Clarified Thinking
• Reorientation

People are our business
5
COUNSELING APPROACHES

• Directive
• Non-directive
• Cooperative

People are our business
6
COUNSELING TECHNIQUES

• Prepare
• Begin
• Conduct
• During
• End
• Evaluate
• Follow-up

People are our business
7
COUNSELING TECHNIQUES

• Prepare for the session
• Define the problem
• Determine the purpose
• Research background information
• Determine proper environment

People are our business
8
COUNSELING TECHNIQUES

• Beginning the session
• Establish communication direction (rapport)
• Define the problem if need be

People are our business
9
COUNSELING TECHNIQUES

• Conducting the session
• Ask open-ended questions
• Dont over talk the person
• Acceptance of feelings

People are our business
10
COUNSELING TECHNIQUES

• During the session
• Silences
• Reflecting feelings
• Counselor controls the session
• Delivering bad news

People are our business
11
COUNSELING TECHNIQUES

• Ending the session
• Who should summarize?
• Who concludes the session?

People are our business
12
COUNSELING TECHNIQUES

• Evaluating the session
• Who?
• Why?

People are our business
13
COUNSELING TECHNIQUES

• Follow-up (ALWAYS)
• Shows concern for both people and the mission

People are our business
14
SUMMARY

• Goal of Counseling
• Counseling Functions
• Counseling Approaches
• Counseling Techniques

People are our business