Managing for Results Practices for Organizations

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Managing for Results Practices for Organizations
STRATEGIC ALIGNMENT
PLANSERVICES
REPORT AND EVALUATE RESULTS
Continually Achieve Performance and
Accountability
MEASURE FOR RESULTS
BUDGET FOR RESULTS
MONITOR AND MANAGE RESULTS
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What is Managing for Results?

• A performance management system used to
• Determine the most important results
• Establish and communicate direction
• Manage progress toward meeting goals
• Invest resources strategically
• Use performance information to continually
  improve performance and provide accountability
  for results

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Strategic Alignment What Effective
Organizations Do

• Focus on their mission
• Understand their environment
• Develop strategic goals with outcome indicators
• Craft strategies and realistic but challenging
  objectives to achieve goals
• Align strategic planning with policy setting
• Align systems to support goal achievement

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Service Planning What Effective Organizations
Do

• Align services with organizational goals
• Practice a planning process that helps managers
  and programs be more effective
• Engage stakeholders effectively
• Have service (program) level outcomes
• Have clear, well articulated strategies and
  performance objectives (service levels)
• Align planning with budgeting

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Measure for Results What Effective
Organizations Do

• Align measurement with the planning
  process--achieving desired outcomes
• Develop relevant measures that people care about
• Ensure measures are feasible to report
• Use a balanced set of measures
• Clearly communicate the benefit and value of the
  organizations work with measures

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Monitor and Manage What Effective
Organizations Do

• Practice regular, timely data collection
• Incorporate performance into contracts
• Regularly monitor against targets, plans
• Continuously analyze and interpret performance
  information
• Share and use data constructively for improving
  performance

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Budgeting for Results What Effective
Organizations Do

• Align budget investments with achieving strategic
  goals
• Link resource requests to specific service levels
  and objectives
• Incorporate clear performance targets
• Use past and planned performance information to
  inform decision-making

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Evaluation and Reporting What Effective
Organizations Do

• Report actual performance vs. plans and targets
• Provide verification of performance data
• Use regular, reliable systems to track citizen
  and customer perceptions
• Analyze and explain performance information
  clearly
• Compare performance with good performers
• Learn from past performance to future
  performance and service plans

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The Benefits of MFR

• Organization-wide focus on achieving visible,
  measurable goals and outcomes
• Ongoing ability to measure progress
• Ability to develop strategic partnerships
• Align investment decisions with results
• Have a tool for continuous improvement
• Demonstrate success and accountability

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My Practice Supports Management for Results

• I help organizations become more effective in
  all facets of results management
• Help you understand opportunities and challenges
  facing your organization
• Work in collaborative partnership with your staff
• Develop an approach you can sustain
• Use my knowledge and experience to accelerate and
  ensure your success