Learning Organization

1
Chapter 3

• Learning Organization
• (Best Practices)

2
The People Are the CompanyHow to build your
company around your people.
3
Learning Organization

• ?????? ??? ??????????? (organic)
  ????????????????? (machine)
• ?? (people) ?????????????????
• ?? ?????? ?????? ??????? ?????????
  (?????????? ???????)
• Action Learning ???????????????
  ????????????????????? ??????????????
• Knowledge Management ?????????????????????????
  ?????????? ????????????? ???????????????
  (Knowledge Base) ?????????? (????????????????????
  ???) ?????????????????????????
  ???????????????????? ?????????????????????
• ??? Internet ??? ??? Intranet
• Learning Organization ?????????????????????
  ????????? ???????????????????????????
  ??????????????????????????????

4

• INFORMATION
• ???????????? (Meaning) ???
• ???????????????? (Correlation)
• ?????????? (Pattern) ???????????????????
• ????????????????????????

• KNOWLEDGE
• ???????????????????? ??????? ?????????????
  ???????????????????????????????
• ??????????????????????????????????????

????????? (DATA)
?????????????? (Information)
??????? (Knowledge)

• DATA
• ??????????????????????????????????????????????????
  
• ?????????? ?????????????????????????????????
• ????????????? ????????????,????????????????????

5
????????????????????????????????
Knowledge means the capacity for effective
action ??????? ???????
????????????????????????????????????

• ??????????????????? ??? ??????????????????????????
  ???????????? ????? ??????????????????????????????
  ?????? ??????? ??????? ??????????????????????????
  ????????? ?????????????? ?????????????????????????
  ?????????????? ?????????????????????????????
• ???????? ?????????????????????????????????????????
  ????????? ??????????????????????????
  ??????

6
Learning Organization Definition

• A group or organization that is continuously
  enhancing and expanding its collective awareness
  and capabilities groups of people that can
  create better results
• An organization that is continually improving its
  ability to get the results it truly wants
• ?????????????????????????? ???????????????????????
  ???????????????? ?????? ??????????????????????????
  ?????????????????

7
Learning Organization
Learning Organization
Hard Ware
Soft Ware
People Ware
Enabling conditions
Knowledge from individual group To be
knowledge in organization
Empowering Style
Structure
IT Infrastructure
IT System-program
8
??????? (Competency)

• ??????? ??? ??????????????????????????????????????
  ??????????????????????????????????????????????????
  ???????????????
• ??????????????? ?????????????????????????? ????
• ???????????????????????????????????
• ?????????????????????????????????????????????????
  ??????
• ??????????????????????????????
• ???????????????????????????????????????????

9
?????????????????????? Competency
?????? ??????????????/??????????-????????????
?? ??????????(????????????????????)
????? ???????????????????????????????
???????? ??????????????
10
?????????? 360 Degree Feedback
11
????????????? Competency

• Ability to perform in a certain mental or
  physical task
• What the individual is able to do

• What the individual needs to be
• Motive- The things that drive an individual to
  act
• Trait- Physical characteristics and consistent
  responses to situation or information
• Value- An individuals attitude, self-concept
  and self-image

• Information the individual has in the specific
  content areas
• What the individual needs to know

12
Essence of the Learning Organization
Awareness and sensibilities
Attitude and beliefs
Skill and Capabilities
13
????????? Competency
Organizational Strategy
Managerial Requirement
Functional Requirement
14
???????????????????????????? (Proficiency Level)
Level5 ???????????? ????????? ???????????????????
?????? ???????????????????????????????????????????
?
Role model
Level4????????????????? ?????????
?????????????????????????????????????????? ???
Transition
Level3 ?????????????????????????????? ?????????
?????????????????????????????????????????????
?????? ??????????????????????????????
Comprehensive application
Level2 ??????????? ???????????????????????? ?????
???? ?????????????????????????????????????????????
???????
Minimum requirement
Level1??????????? ????????? ?????????????????????
?????????????????????????/????????????????????????
??
15
Job - Competency Mapping
16
?????? Competency ??????? Needs
??????????
??????????? ??????????????????
Gap
?????????????
??????????????????
??????????????
???????????????????
?????????????????
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????????????? Competency

• 2
• Competency Categories
• Core Competency
• Management Competency
• -Functional Competency

3 Competency Names and Definitions
1 Competency Model
4 Proficiency Level (1-5)
5 Behavioural Indicators
19
The Five Learning Disciplines
??????????? ?????????????????????? ???????????
????????????????????????????????????? ?????
?????????? ????? 5 ????????? 1 Systems Thinking
??????????????????? 2 Mental Models???????????? 3
Personal Mastery ?????????????? 4 Shared Vision
?????????????????????? 5 Team Learning
??????????????????
20
The Five Learning Disciplines
1. Systems Thinking ???????????????????
?????????????????? ?????????????????????????
?????? ??????????????????????????????
?????????????????????
21
The Five Learning Disciplines
2. Mental Models ???????????????
????????????????????????????????????
???????????????? ?????????????????????
??????????????????????????? ??????????????????????
? ?????......??????????????????
?????????????????????
attitudes perception
attitudes perception
??????????????????????? ??????????????????????
???????????? ???????????????????? ??????
you
those around you
22
The Five Learning Disciplines

• 3. Personal Mastery ??????????????
• ?????????????????????????????????????????????????
  ????????????????? ???????????????????????????????
  ???????????????

results you most want to create in your life
???????????????????? ???????????????
realistic assessment of current reality of your
life
23
The Five Learning Disciplines

• 4. Shared Vision ??????????????????????
• ?????????????????????????????????????????????????
• No commitment No Involvement

shared images of the future the group seeks to
create
principles guiding practices the group uses
???????????????????? ???????????????????????????
24
The Five Learning Disciplines
5. Team Learning ?????????????????? Action
Learning ?????????????? ???????????????
????????????????
collective thinking
1 1 ??????? 2
???????????????? 2 ??????????????????????????????
??????????
25
Core Learning Competencies
Aspiration ??????????????????????????????????????
??????
Dealing with Complexity /Conceptualization ??????
???????????????? ???????
3. Personal Mastery 4. Shared Vision
1. Systems Thinking
Reflective Conversation ?????????????????????????
??
2. Mental Models 5. Team Learning / Dialogue
26
The Five Learning Disciplines
Ladder of Inference
Left Hand Column
2
Personal Vision
Mental Models
Balancing Advocacy
Inquiry
Collective Mental Models or Culture
4
1
Shared Vision
Systems Thinking
5
Dialogue
Skillful Discussion
Team Learning
3
Personal Mastery
Suspension of Assumptions
Alignment not Agreement
Loops Archetypes
27
KM Tools

• ?????????????????????????????? (Lessons Learned
  and Best Practices Databases
• ??????????????????? (Communities of Practice
  CoP)
• ?????????????????????? (After Action Reviews
  AAR)
• ??????????????????? (Center of Excellence CoE)
• ???????????????????????????? (Monitoring
  Programs)
• ???????? (Dialogue)
• ????????????? (Story Telling)
• ???????????????? (Peer Assist)
• ????? ???-??? (Forum)

28
???????????? (Communities of Practice CoP)

• Teams are task driven.
• Communities are interest driven.
• The role of an expert is to qualify and filter
  information.

29
???????????? CoP
??????????
Domain
?????
??????????????????? ????????????????????????
30
???????????? CoP
31
???????????????????? CoP

• http//www.tkc.go.th
• http//www.pantip.com/cafe/jatujak/
• ?????? ????? ???
• CoP ????????????? Citibank
• ??. 100
• ??????????????????????????
• ?????????????????

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35
Domain Pantip ??????
36
Member Community
37
?????????? TKC CoP
38
?????????? TKC ???????????????
39
?????????? TKC ??????????????? ????????????
40
?????????? TKC ??????????????? ????????????
41
CoP ????????????

• ???? ???? ????
• ??????? ???? ????????
• ?????????? ???? ?????????
• ?????????????? ???? ????????????
• ??????????? ???? ???????????
• ?????????????? ???? ??????????????????????????????
  ?? Club
• ??????????? ???? ??????????

42
???? 5 ??????????????? CoP

• 1. ???????????????????????
• 2. ???????????????????????????????????????????
• 3. ????????????????????????????????????
• 4. ?????????????????
• 5. ???????????????????????????????????????????????
  ??????????

43
???????????????????????

• ????????? CoP
• ???????????? ????? ?????????
• ????????? ?????? ????????????????
• ??????????? ???????? ????
• ??????? ????????????????????? ???????
• ????????? ???????? ?????

???????
???????????
?????????
?????????
????????????
44
???????????????????????????????????????????

• ???????????? (???????????? 5) ?????????
  ?????????????????
• ?????????? (Expert 15) Post ??????
• ?????????????? (80) ???? ?? website ??????????

??????????????
80
5
15
??????????
????????????
45
??????????????????????????????????????????????????
???????

• Web site
• E-mail
• Project
• Meeting
• Conversation
• Visit
• ?????????????

46
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49

• Community identification
• Community assessment
• Community support strategies

• "The Knowledge Management/Community Practice
  (KM/CP) Team in Worldwide Services has experience
  with community facilitation designed for the
  company's new, more mobile, international
  workforce.
• Using advanced communication technologies based
  on the Worldwide Web, the KM/CP Team has provided
  new methods of interaction for communities
  composed of service sales and delivery
  associates.
• The team has also studied many of the
  non-technical, personal and interpersonal
  dimensions of communities and applies this
  knowledge in its work."

50
????????? CoP

• ???????????????????
• ???????????????
• ??????????

51
CoP ???????? LO
Create
Learn
Share
CoP1
Use
capture
52
?????????????

• Learning Organization
• ??.???? ??????????
• TKC (Thailand Knowledge Center)
  http//www.tkc.go.th
• ??. ??????? ???????????
• ??. ?????????? ????????
• Communities of Practice
• ?????? ?????????????

53
Good judgement come from experience.
Experience comes from bad judgement.
Mark Twain