SCE

1
SCES RESPONSE TO JULY HEAT WAVE

• Low Income Oversight Board
• September 14, 2007

2
2006 Cool Center Utilization

• In collaboration with the Energy Division, the
  Low Income Oversight Board, Administrative Law
  Judge Weissman, and the Division of Ratepayer
  Advocates, SCEs Cool Centers were established on
  June 19, 2006.
• SCE is partnering with five community-based
  organizations.
• T.O.D.E.C. Legal Center, Wake Up, Inc., Operation
  Grace, Inc., Fair Housing Council of Riverside
  County, Inc., and the Community Action
  Partnership of Riverside County
• 31 sites have been established.
• Landers, Joshua Tree, Palm Desert, Hesperia, San
  Jacinto, Highgrove, Rubidoux, Redlands, Yucaipa,
  San Bernardino (2), Perris(2), Blythe, Adelanto,
  Cathedral City, Desert Hot Springs (2), Palm
  Springs (3), Corona, Beaumont, Temecula, Cabazon,
  Lake Elsinore, Calimesa, Hemet, Temecula, Moreno
  Valley, and Riverside
• As of August 31, 2006, there have been 22,302
  Cool Center participants served.
• Estimates were determined for TODEC and CAA
  Riverside

3
Impact on Bills
CARE average bill increased 52 from
2005 Non-CARE average bill increased 77
Note Higher customer bills in July 2006 can be
attributed to rate increases that occurred in
January and February along with increased usage
due to unusually warm weather.
4
Customer Call Center Calls Handled July 2006
2005

Week Ending 2006 Calls Handled 2005 Calls Handled Increase (2006 vs. 2005) Increase/Decrease Calls Handled (2006 vs. 2005)
7/7 239,924 213,877 12 26,047
7/14 279,674 254,822 10 24,852
7/21 325,571 301,099 8 24,472
7/28 456,075 276,403 65 179,672
Totals 1,301,244 1,046,201 24 255,043
5
Energy Efficiency Calls Handled
July 2006 July 2006 July 2006
Programs 2006 Calls Handled Percentage
Energy Management Assistance 4,459 60.61
Home Energy Efficiency Rebate 2,109 28.67
Residential Appliance Recycling Program 420 5.71
CARE/FERA 138 1.88
Home Energy Efficiency Survey 58 0.79
Summer Discount Program 50 0.68
Energy Efficiency 42 0.57
Small Business Direct Install 40 0.54
Multifamily Energy Efficiency Rebates 33 0.45
Standard Performance Contract 7 0.10
CA Energy Star New Homes 1 0.01
2006 July Totals 7,357 100
2005 July Totals 8,577 ?
6
Additional Responses to Heat Wave

• One Cool Room
• Portable A/Cs were loaned, on a temporary basis,
  to mitigate life-threatening conditions directly
  attributed to the Heat Wave
• Working under an emergency situation SCE is
  leveraging resources with CSD to purchase and
  deliver portable air-conditioners to customers in
  critical need
• SCE purchased the A/Cs while CSD provided labor
  for the delivery and pick-up of portable A/Cs
• SCE Proposes Additional Customer Rate Relief
• SCE has asked the CPUC for authorization to
  postpone the residential component of a rate
  change originally scheduled to take effect in
  August 2006, until November 2006
• Flexible Credit Policies
• SCE offers payment arrangements and payment
  extensions to help customers manage their bills