Moraine Valley Community College

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Moraine ValleyCommunity College

• The Student Milestone
• Approach A Student-Centered and
  Learning-Centered Model
• ICCCA Conference
• Nov. 15, 2007

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MVCC Presenters

• Dr. Nancy Bentley, Vice of Student Development
• Dr. Misha Turner, Director of Learning
  Opportunities and Academic Success
• Mr. James Polo, Dean of Student Services
  (retired)
• Ms. Joann Wright, Dean of Counseling and Advising

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The Student MilestoneApproach A
Student-Centered and Learning-Centered Model

• Background and Historical Information
• What is the Student Milestone Model?
• How do we use it at MVCC?
• Learning dialogue discussion
• Question and Answer

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Why?

• Title III Grant Audit of student services
• Milestone Approach to Student Transition and
  Success Model
• Identify and define the critical milestones that
  students go through at the college
• Document impact of services on student learning
  and success to include student satisfaction
• Comprehensive Review and Assessment of student
  development services
• Collected and compiled data from across the
  division
• Service Process Review
• Macro across division (2003-2004)
• Micro within each department (2004-2006)

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How Developed?

• Milestone goals and outcomes include
• Student learning outcomes/goals
• Process outcomes/goals
• Two major questions we asked
• What impact do we want to have on our students
  at each phase?
• What do we want them to know and be able to do
  as a result of the student services and programs
  that we provide?

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What is it?

• Student Services Model focused on
• student learning
• student development
• student success
• Places emphasis on the needs of individual
  learners as they transition through various
  phases throughout the college
• Macro transformative approach to viewing student
  services in relation to student needs
• Includes seven stages with goals and outcomes
  related to each stage (see handouts)

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Assumptions of Milestone Approach

• It reflects MVCCs learning college philosophy
  that the process used to ensure the effectiveness
  of student services places students at the center
  of the learning by linking the Milestone goals to
  student outcomes.
• Student development members utilization of it
  will have a documented positive impact on student
  learning, student development and student
  success, to include an increase in student
  satisfaction.

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Assumptions of Milestone Approach

• It will allow student development members to
  place emphasis on how well processes are
  integrated across departments within the
  division, rather than only within individual
  departments in their delivery of services to
  students, where there is a need.
• It will allow student development members to
  revise service processes in line with the
  Milestone goals so that they assist students with
  transitioning through each Milestone phase.
• It will become infused into student development
  members conceptual framework with regard to
  delivering services to students.

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Theoretical Considerations

• Student Development Students are engaged with
  the college over a period of time. During this
  period of time, students have different needs and
  are presented with different sets of choices and
  decisions. The college must present learning
  opportunities that will cause progress and
  success. A developmental perspective, identifying
  student learning outcomes at various stages of
  engagement, provides for a student-centered,
  student development model.
• Human Development Model A model focused on human
  growth and development if we are to make a real
  difference (developing human potential).

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Theoretical Considerations

• Promote Life -Long Learning Use career and life
  planning skills in real world activities, i.e.,
  service learning and experiential learning.
• One-Stop Shop Model Student services are
  provided to students in a centralized location
  and in an integral way.
• Integrated Student Services Staff have
  integral/interrelated roles in providing students
  the services that they need. Academic Advisor
  informing students about financial aid office.
  Cross-training of staff.
• Responding to Student Needs Data informed
  Student Needs Inventory College Student
  Inventory.

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Theoretical Considerations

• Student Learning and Success Assess and document
  student learning styles.
• Staff and Organizational Development Individual
  relationships, communication, professional
  courtesy, customer satisfaction, attitudinal
  behaviors.
• CAS Standards Mission of service provided by
  department and standards.
• Assessment Review and assess student services
  processes in line with student transitional
  phases, evaluate effectiveness of programs,
  student satisfaction surveys, staff professional
  development needs.

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Theoretical Considerations

• Prove that Student Services result in Student
  Success How do we know?
• Responsiveness to Shifting Demographics
  Non-traditional students/returning students,
  international, diverse ethnic backgrounds,
  at-risk, special needs.
• Learning Organizations Systems thinking all
  organizations and human activities are
  interrelated, the whole rather than fragmented
  parts building shared vision collective
  understanding of the organization, its values,
  goals and mission.

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Milestone Approach to Student Transition and
Success
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How Used? Applications of the Model

• Serves as foundation for our planning. Assessment
  and process improvement work
• What All Student Service Providers Need to Know
  project
• Used as conceptual framework for design of
  new/renovated student services/student union
  buildings Building a Brighter Tomorrow Our
  Campus Expansion Program

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How Used? Applications of the Model

• Developed collaborative objectives for Division
  for FY09
• Currently updating Milestone goals/outcomes to
  meet our changing student landscape
• Promotes continuous process improvement of
  programs and services to ensure student success
  and satisfaction

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Initiatives Focused on Ensuring Student Success

• First-Year Experience Program New Full- Time
  Students
• Components
• Mandatory assessment
• SOAR Student Orientation and Registration
• COL 101 Student success and transition course
• Creation of an Educational Plan
• Access and scheduling
• On-line learning supports Ask a Counselor Web
  page
• Ability to Benefit

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Learning Dialogue Discussion

• Two major questions we asked
• What impact do we want to have on our students
  at each phase?
• What do we want them to know and be able to do
  as a result of the student services and programs
  that we provide?

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Question and Answer