from SBC Internet Services

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Welcome to Dedicated Services and Support

• from SBC Internet Services

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SBC Internet Services
Basic Services

• Direct, dedicated connection to the Internet
  LAN-ISDN, Frame Relay, Point-to-Point T1/DS1,
  ATM, DS3, OC-3c
• Network monitoring
• Proactive notification
• Back-up e-mail spooling service
• Network news service

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SBC Internet Services
Optional services

• Domain name services
• Additional IP address requests
• Inverse multiplexing ATM (IMA) (upon
  request)
• Border Gateway Protocol (BGP) (upon
  request)
• Load balancing (upon request)

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Dedicated Services Support

• Monday to Friday 800 AM to 500 PM (CST)

Provisioning Services

• Your provisioning coordinator will
• Assign your IP addresses
• Register your new domain name
• Make Domain Name System entries
• Order router and/or transport facility (if
  applicable)
• Schedule your Internet connection appointment
  with a provisioning engineer

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Dedicated Services Support
Domain Name Registration

• SBCIS can register your new domain name with SBC
  E-Services.
• Self-registration can be done at
  http//sbcdomreg.com or with the registry of your
  choice.
• SBC E-Services pricing is as follows
• 50.00 per domain leased for 2 years.
• 75.00 per domain leased for 3 years.
• 125.00 per domain leased for 5 years.

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Dedicated Services Support
Domain Name System entries

• First 3 domain name entries are free. Each
  additional entry is 100.00 per domain. DNS
  modifications are 50.00 per occurrence.
• SBCIS can act as primary and/or secondary for
  your domain.
• The customers primary DNS server controls SBCIS
  secondary DNS entry.

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Dedicated Services Support
Local Area Network (LAN)

• If multiple users at your location access the
  Internet
• You need to connect your dedicated access service
  to your LAN
• You have to use the TCP/IP protocol suite
• You may have to translate your proprietary
  network traffic into the standard IP protocol
  with a gateway such as a server or other
  translation device
• You will be responsible for the gateway equipment
  and associated configuration

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Dedicated Services Support
Local Area Network (LAN)

• You are responsible for configuring your LAN
  equipment to communicate with the dedicated
  access router
• You can consult with a technical consultant
  before connecting to the SBC Internet Services
  network if you do not know how to configure your
  LAN
• We will be responsible for providing a reliable
  connection to the Internet from a WAN serial
  interface of your dedicated access router

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Dedicated Services Support
Customers without a LAN

• To connect your SBC Internet Services router
  directly to a single host, you will need a
  crossover cable
• To connect your router to more than one host, you
  will need an Ethernet repeater (hub or switch)
• You will be responsible for obtaining,
  configuring, and installing this equipment
• You will save time by installing and configuring
  all hardware and software before service
  activation

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Dedicated Services Support

• Service Turn Up

Monday to Friday 900 AM to 400 PM (CST)

• Your provisioning engineer will verify
• You connected your router to the transport
  facility
• You established communication with your router
• You configured your router to the Customer
  Internet Detail/IP Scheme

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Dedicated Services Support
Service Turn Up

• If the provisioning engineer cannot reach you, or
  you are not ready within 15 minutes of your
  scheduled appointment, we will reschedule
• Having difficulty configuring your router? If
  not a SBC provided router, you can contact the
  router manufacturers technical support group

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Dedicated Services Support
Service connection

• Your connection is working whenyour router can
  exchange data with remote hosts on the Internet
  via numerical IP addresses
• Your Internet billing will start the day after
  connectivity, or on the 11th day after the
  transport circuit has been installed, whichever
  comes first.

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Dedicated Services Support

• Dedicated Enhanced Service Center (DESC)

• Provides 24X7 customer support at
  1-888-212-5411
• Monitors your dedicated Internet access
  connection (excluding ISDN and Business DSL
  transport services)
• If you place your router behind a firewall, you
  must allow ICMP (PING) access, or we will not be
  able to monitor your connection

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Dedicated Services Support

• Dedicated Enhanced Service Center (DESC)

• Monitoring provides you with proactive
  notification of network and system outages
• To participate, keep your contact information
  current.
• Call 1-888-212-5411 or go to http//dedicated.sbci
  s.net

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Online Support

• http//dedicated.sbcis.net provides
• Products and services overview details
• Accounts and billing contacts
• Service information
• Customer service and support information
• On-line customer services
• Domain Name registration
• IP address requests
• Update your contact information
• Technical support and FAQs
• Policy and security

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Thank you for selecting SBC Internet Services as
your Dedicated Internet Access service provider