BATHO PELE REVITALISATION PROGRAMME

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BATHO PELE REVITALISATION PROGRAMME

• PUBLIC SERVICE WEEK
• PRESENTATION TO THE NATIONAL
• BATHO PELE FORUM
• 25 MAY 2006

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Background

• Prescripts, Practices and Legislative Frameworks
• White paper on Transformation of the Public
  Service
• Batho Pele White paper
• Introduction of Batho Pele (BP) Revitalisation
  Strategy
• Service Delivery Model
• BP Change Engagement Programme - Batho Pele
  Belief set, Attitude Change
• BP Implementation Survey 2003 by DPSA OPSC

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OPSC Customer Satisfaction Survey 2003

• Findings
• Batho Pele appears to have been insufficiently
  prioritised across departments viewed as an
  add-on rather than as an integral part of what
  departments should be doing
• Batho Pele initiatives not linked with service
  delivery improvement efforts.
• Limited understanding and appreciation of the
  encompassing nature of the practice and spirit of
  Batho Pele      

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Cabinet Recommendations

• BP Initiatives Clustered into 4 Strategic Themes
• Taking Public Services to the people(signage
  flexible office hours)
• Know your service rights campaign(Communication
  strategy)
• Putting people first (SDW PSW APSD SMS SD
  challenge)
• Mainstreaming institutionalizing Batho Pele
  (induction,training M E, SMS PMDS)

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OBJECTIVES OF PSW

• To facilitate access to public services by the
  general public
•  To enhance the quality and efficiency of public
  service delivery
• To ensure multi-skilling of public service cadres
  in all leyers
• To highlight the centrality importance of
  public service delivery.

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Public Service Week History

• 2001 DPSA SMS deployed to service delivery
  points eg. Hillbrow Police Station
• 2002 Home Affairs Social Development (Putting
  Children first)
• 2003 Linked with Izimbizo
• 2004 Mpumalanga (Khaedu-SMS SD Challenge)
• 2005 All Provinces (Mpumalanga, KZN, Limpopo
  Northern Cape)

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PSW LINKAGES TO OTHER SERVICE DELIVER INITIATIVES

• AFRICA PUBLIC SERVICE DAY
• SERVICE DELIVERY WATCH
• SMS SD CHALLENGE (KHAEDU)

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PREPARATIONS FOR PSW 2006

• Concept paper being discussed by Task Team
• Consultations on the National Action Plan.
• Mobilizing participation of all Provinces.
• Share responsibilities amongst Departmental
  Provincial BP Coordinators.

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the dpsa Government Internal Consulting Services
THANK YOU