Office of Information Technology

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Town Hall MeetingOffice of Information Technology

• August 16, 2006

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Employee of the QuarterWinter 2006
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BuzzPort Team Failover and Scalability (FOS)

• Steven Goeke (EIS)
• Kurt Chirhart (ITS)
• Neil Bright (ART)
• Rick Hoffner (EIS)
• James Logan (EIS)
• Sandra Grant (EIS)
• Darren Hunt (Carnegie)

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Institute Priorities

• "Georgia Tech will define the technological
  research university of the 21st century and
  educate the leaders of a technologically driven
  world."..

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OIT Priorities

• Service
• Innovation
• Integrity
• Responsibility (accountability, trust)

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Priority Initiatives for FY 07

• Telephone Replacement
• Status In Progress, Funded
• Identity Management
• Status In Progress, Funded
• Admin Systems Initiatives
• Status In Progress, Funded

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Priority Initiatives for FY 07 (contd)

• Web CT Replacement
• Status Planning, Unfunded
• Mail Collaborative Services
• Status Next to Plan

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Priority Initiatives for FY 07 (contd)

• Services Expansion
• Desktop Services (LANDesk, AD)
• Storage
• Network (incl wireless)
• Security

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Challenges

• Balancing Innovation Risk Management
• Communications Internal External
• Finding the Resources
• The best people
• Time
• Funding
• Efficiencies

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Initiative Presentations

• Introduction to Architecture Infrastructure
• Pei Chen
• Course Management Systems Update
• Pei Chen Ron Hutchins
• Identity Management Pei Chen
• SPAM Herb Baines
• McAfee ePO Ray Strubinger
• LANDesk Rob Riding
• Telephone Sam Rundles
• Annual Policy Update/Reminder
• Carol Whitescarver

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Introduction to Architecture and Infrastructure
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• Architecture and Infrastructure
• OPS (Operations)
• Dewey Baxter 20FTE, Operations
• SAS (Systems, Applications, Services)
• Associate Director (vacant)
• Ron Wrey 11FTE, Systems Infrastructure
• Solaris
• Windows
• Linux
• John Bryson 11FTE, Enterprise Applications
  Services
• Email
• Calendar
• Mage
• WWW
• ASD (Architecture and Solutions Design)
• 5FTE

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• Architecture and Infrastructure
• Missions
• Maintain the highest level of operational
  availability (99.5) for Institutional essential
  IT services.
• Establish, strengthen, and expand the
  Institutions computing foundation.
• Leverage advance technologies to support and
  serve our global missions of teaching, learning,
  and research.
• Promote and enable next generation IT challenges.

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• Architecture and Infrastructure
• Our Values
• Courtesy
• Accountability
• Resourcefulness
• Efficiency
• Code of Ethics

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• Architecture and Infrastructure
• Major IT Initiatives (FY06)
• On-going
• Identity and Access Management - GTED (IAM).
• Unified Storage and Backup (USB).
• GT Windows Active Directory (GTAD).
• OIT/AI Plone site URL https//meld.gatech.edu/

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• Architecture and Infrastructure
• Major IT Initiatives
• New
• Next generation Collaboration/Email service.
• IAM (security and provisioning).
• New architecture for web hosting service.

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• Architecture and Infrastructure
• Major IT Initiatives
• https//meld.gatech.edu

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Course Management Systems Update
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• PCCMS
• Sponsor Andy Smith (Vice Provost)
• Members Jim Foley, Chair John Leonard, CoE
  Bill Leahy, CoC Chaohua Oh, CETL Nelson
  Baker, DLPE Huapei Chen, OIT Masato
  Kichuchi, Mod. Lang. Joel Jackson, ECE
• Project Description
• The PCCMS (Planning Committee for Course
  Management System) is an ad-hoc committee
  targeted to accomplish the following
• Recommend on a campus wide course management
  system (WebCT Vista 4.0 or Sakai) to replace
  WebCT (CE) by end of 2007
• Develop a migration plan
• Identify the resources required, both for the
  transition phase and on-going operations
• Recommend on a governance structure for GTs
  CMS/LMS future as part of our strategic mission
• Project Started July 21 2006

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• PCCMS
• Milestone Recommendation of pilots for Fall
  2006
• Description
• In order for us to make a well-informed
  recommendation, it is very important that GT
  develop some experience with both Vista and
  Sakai. Specifically, we need both platforms to be
  supported for experimental use with several
  actual courses on campus this fall.  (Support
  does NOT mean integration with other systems such
  as Banner  it does mean installation in a usable
  and secure manner for a limited number of
  interested professors to use.)  Melissa Bachman
  is in contact with professors who want to use
  these tools.  Knowledge gained from this will be
  invaluable to us. -- Jim Foley (July 27, 2006)

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• PCCMS
• Action 1 WebCT Vista 4.0 Pilot
• Service Owner CETL
• Service Provider EIS/WebCT Team
• Scope
• CoC David Smith CS1371, 1200 students
• Status
• Systems ready, various backups still needs to be
  reviewed integration with Banner completed,
  grades submission completed management of large
  courses with multiple sections still problematic.

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• PCCMS
• Action 2 Sakai 2.0 Pilot
• Service Owner CETL
• Service Provider rSmart (AI)
• Scope
• CoC Bill Leahy 200 students
• CoC Monica Sweat 275 80 students
• CSE Joe Jackson 20 students (in Savannah)
• Status
• 3 servers being bought by CETL, AI provides
  platform support. rSmart is working on setting
  up the applications as of Aug. 15th. ETA Aug.
  23rd. CETL will provide user level support and
  transition.

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Identity Management
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• Project Name IAM -- GTED
• Exec Sponsor Ron Hutchins, CTO
• Project Manager Huapei Chen
• OIT OPR OIT/AI
• Project Description
• The Georgia Tech Enterprise Directory (GTED) is
  a meta-directory service to store information
  about Georgia Tech's computer accounts and the
  people who use them. GTED is to be used as the
  data foundation of departmental identity
  management systems and application developers.
  This project is the first phase of the
  over-arching IAM (Identity and Access Management)
  initiative for Tech. The two deliverables for
  this project includes
• define the most IT-pertinent data about
  individuals and develop/deploy an infrastructure
  to assemble, store and maintain that data
• Extension of this infrastructure to include
  automation of Continuum door controls.
• Project Started Oct. 1 , 2005

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Project Milestones

• Project Outline briefed to directors Completed
  07/11/06
• ? Milestone 1 Selection of software
  Completed 03/29/06
• ? Milestone 2 Procurement of sw and licenses
  on-going
• ? Milestone 3 Architectural design of GTED
  Completed 06/02/06
• ? Milestone 4 Implementation of GTED
  on-going
• ? Milestone 5 Campus Communication Training
  on-going
• ? Project ETA Completion September 5, 2006

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Initial Deployment
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Campus Acceptance
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USB
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• Project Name USB
• Sponsor Huapei Chen
• Project Manager Rick Brown
• OIT OPR OIT/AI
• Project Description
• The goal of this Unified Storage and Backup
  (USB) project is to simplify OIT's storage
  architecture to enable the following
• Increasing capacity 7 fold (23TB to 176TB)
• Replace PFDUMP with 160TB capacity
• Consolidate hardware platforms
• Decrease total cost of ownership
• Reduce backup/restore duration by utilizing
  disk-to-disk (aka nearline) backups and a modern
  tape stacker
• Increase Techs DR/BC capabilities by mirroring
  critical data on multiple arrays across campus

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Project Milestones

• Project Outline briefed to directors Completed
  05/03/06
• ? Milestone 1 Selection of platform
  Completed 03/29/06
• ? Milestone 2 Procurement of hw and licenses
  Completed 08/07/06
• ? Milestone 3 Acceptance Testing and RFE
  On-going
• Milestone 4 SAN Pilots on-going
• Milestone 5 NAS Pilots on-going
• ? Milestone 6 Nearline and Legato Pilots
  on-going
• ? Milestone 7 Campus Communication on-going
• ? Project ETA Completion 2nd quarter, 2007

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USB Architecture
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SPAM
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Security Program Impact
2006 over 10 million attacks per week
2004 over 5.5 million attacks per week
2005 over 6 million attacks per week
2003 3.75 million attacks per week
2002 2.5 million attacks per week
2001 2 million attacks per week
Executive risk management seminar
Unit-level policy/audit
Started unit-level Firewall program
Defense in depth
Anti-Spam/Virus Gateway
2001 5500 compromises
Network Admission
2002 2875 compromises
2005 556 compromises
Intrusion Detection
2006 (3qtrs) 187 compromises
2003 2463 compromises
2004 1662 compromises
Mydoom Bagel Sasser Botnets
Mydoom.ax Worms
Phishing BotNets
Nimda Klez
Blaster
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Anti-Spam/Virus Service Offering
Email Stats only 60 of campus units
Daily average email processed ----------620,834 W
eekly average email processed -------4,656,258 Mo
nthly average email processed -----18,625,030
Spam/Viruses caught 70 of all Email
Office of Information Technology http//www.oit.ga
tech.edu
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McAfee ePO
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Desktop Security

• McAfees e-Policy Orchestrator
• Contact Ray Strubinger
• Ray.Strubinger_at_oit.gatech.edu

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Purpose

• Consolidation of management interfaces for
  anti-virus, anti-spyware, and firewall
• Increased awareness within a unit
• DATs updated?
• Infected machines?
• Infections resolved?
• Consistent configuration
• CSRs make site wide changes

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Deployment Status

• 900 systems in 35 sites including
• CoC
• CoE
• CoS
• IAC
• OIT
• Business Office, Auxiliary Services, Internal
  Auditing

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Ongoing Efforts

• Marketing and promotion
• Training
• Addition of new sites
• Project governance committee
• Data analysis and trending

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LANDesk
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LANDesk ProjectEnterprise Desktop Management

• Maria Hunter Project Manager
• Bert Bee-Lindgren Campus Liaison
• Rob Riding Technical Lead
• Marcos DeSouza Technical Staff

• Current Time Line
• Now testing with College of Architecture/OIT
• 9/05 begin Phase 2 (deploy to ITAC depts)
• 9/14 9/15 Training for depts in Phase 2
• 11/01 begin Phase 3 (available to all depts)

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Telephone
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T3 Transitioning Telecommunications _at_ Tech

• OIT Town Hall
• Project Status
• August 16, 2006

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• Project Status
• Initial transition
• July 15, 2006
• 811 and 845 Marietta Street/Unoccupied Residence
  Halls
• 1800 lines
• Transition Large and complex

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• Challenges
• Moving from test to production
• Critical component failures
• Configuration discrepancies
• Experience intermittent problems

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• Next Steps
• New system undergoing certification by vendors,
  (BellSouth and Nortel)
• Certification completion by mid-September
• A revised implementation schedule will be
  developed/posted

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• Applications

Symposium Call Center Application Statistical
Reporting RTMI Performance Monitoring
Tools _at_Comm Billing System and Reports
MCS5100 Secure Conference Bridging CAIRS
Centralized Network Management Tools NuPoint
Messenger Voicemail System Desktop Messaging
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• Reminders
• 11 digit dialing (9ACTel ) until EOY will
  guarantee a reliable connection
• All telephone service requests frozen five
  weeks before/30 days after each building cutover
• New system Voice Mail number will change to
• 404-385-8324 (5-TECH)

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• Reminders
• Telecommunications requests or problems should be
  reported to the OIT Call Center
• http//www.oit.gatech.edu/help
• For general information
• Visit the T3 web pages http//www.oit.gatech.edu
  /campus_initiatives/
• telecommunications /overview.cfm
• TechWorks, BuzzPort and the OIT home page
• Questions? Project Office [phone]

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Annual Policy Update/Reminder
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Resource Management Update

• New RM staff
• Background checks
• International travel form
• Late invoice payments

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Thank you