2004 Workforce Planning

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2004 Workforce Planning Development Conference
Navigating the Winds of Change in HR
Presented by Nancy J. Lewis, MS, PHR
Progressive Techniques, Inc.
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2004 Workforce Planning Development Conference
What have been some of the major changes that
have impacted your organization in the last ten
years?
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Preparing for a future in HR requires having a
paradigm shift.
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2004 Workforce Planning Development Conference
Two primary drivers of change

• Technology

• Talent management

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Impact of technology in HR
The three most important catalysts for change
include
1. Employee self-service through web-based portals
2. Increasingly sophisticated call centers
3. Aggressive new entrants into the outsourcing
markets
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2004 Workforce Planning Development Conference
Broadly defined talent management is a companys
ability to attract, retain, and motivate
employees.
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2004 Workforce Planning Development Conference
Things to consider related to talent management

• Do employees have the skills necessary to do the
  job?

• Does the employer invest in training and
  development
• of employees?

• What kind of relationship does the company have
• with the employees?

• Is your organizations compensation plan
  attractive to all generations?

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Things to consider related to talent management

• Does the company strive to create an environment
  with
• a focus on work/life balance?

• Does the company have diversity representation at
• every level of the organization?

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Aligning HR to the Mission of the Organization
Moving from Administrator to Strategic Advisor
1. Include HR in strategic plans.
2. Define human resource requirements.
3. Develop an action plan for implementing huma
n resource strategies.
4. Evaluate progress.
5. Manage the change process.
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2004 Workforce Planning Development Conference
Why link HRM to the organizations strategy?
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Five roles HR specialists perform in
transforming the organization
1. Business partner
2. HR expert
3. Leader
4. Change agent
5. Advocate
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Skills/experience necessary for the HR
professional today

• Business skills

• Leadership skills

• Consulting skills

• Technology skills

• Interpersonal skills

• Global mindset

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Primary workplace issues and challenges facing
HR in the next ten years

• Attraction and retention of talent (including
• leadership development)

• Workforce planning and skills assessment

• Utilization of technology

• Globalization

• Customer satisfaction and its relationship
• to employee satisfaction

• Strategic alignment and operational
• efficiency in the operation of HR

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Three important catalysts for change in the
technology area in the next ten years.
1. Self-service
2. Call centers
3. Outsourcing
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What steps have you taken to position yourself
for success in HR in the future?
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Strategies for navigating the winds of change in
HR

• Become a catalyst for change

• Reduce the stress in your life

• Focus on developing your skills and abilities

• Develop a strong network

• Be a person of integrity

• Have the courage to step out of your
• comfort zone

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Next Steps...

• What will you do within the next 7 days to
• navigate more effectively through change?

• What benefits personally and organizationally
• will you receive?

• Who will your accountability coach be?

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Contact Information
Progressive Techniques, Inc. Nancy J. Lewis, MS,
PHR P. O. Box 342 Fayetteville, GA 30214 (404)
559-7614 Fax [phone] E-mail
nancyjlewis_at_bellsouth.net Website
www.nancyjlewis.com
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