LOKVANI The Voice of Common Man

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LOKVANI(The Voice of Common Man)

• An e-effort to empower common man

20th July, 2006
at LBSNAA, Mussoorie
By Amod Kumar District Magistrate,
Faizabad
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Outline of presentation

• Relevance of e-Governance for India
• Demonstration technical details of Lokvani
  (WHAT?)
• 1. Front-end
• 2. Back-end
• Process of implementation administrative
  details (HOW?)
• e-Governance issues

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Our Presidents vision
Developed Country by 2020
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India cant be a Developed Country if It is not
e-Governed
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Why?
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Large Population
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Wide Spread Corruption
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Implementing RTI Act 2005 is impossible without
e-Governance.
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Slow lethargic beurocracy
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Long decision time
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Can we be e-Governed nation?
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Yes
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Our Past Successes

• Bhoomi
• Railway Reservation System
• Banks
• E-Seva

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Bhoomi
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Railways
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Banks
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Our Role Models

• Computerized railway reservation system
• Bhoomi, Karnataka

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What is Lokvani?

• Lokvani
• is
• an Internet kiosk based G2C interface
• for
• providing various information and public
  grievance redressal in a transparent, accountable
  and time-bound manner
• by
• forging effective Public-Private Partnership
  (PPP)

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Welcome to LOKVANI

• www.sitapur.nic.in/lokvani

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Public Grievance Redressal -Existing System
Senior Officers
?
Departmental officers
Field level officers/employees
Common man
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Public grievance redressal-Lokvani System
DM office
Lokvani Server
Concerned Department
Third Party, Lokvani Kiosk
customer
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(No Transcript)
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Lokvani RTI Act
Online request
Govt. office
Customer
request
Lokvani kiosk
scan
Scanned online copy
online
forwarded
online
Hard copy
Hard copy
NIC
DM Office
Dispute resolution
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Lokvani Single Window Kenrda
Govt. office
customer
request
forwarded
Single Window Kendra
Certificate issued in time
certificate
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Typical Lokvani kiosk
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Average Income of Kiosks (from single service)
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(No Transcript)
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Viability of the Kiosk
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Viability of the Kiosk
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Viability of the Kiosk
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Proposed Services

• Online court cases, cause lists, judgements
• Online Electoral Rolls
• Vehicle Registration, Driving License
• Payment of electricity bills, phone bills
• Ration cards and allotment to qotedar.
• Police thana computerization / networking
  connectivity
• Tourist Related information
• Daily rates of Fruits/ Vegetables/ Grains
• Online pensioners info. / Installation of IVRS
  SMS
• Parivar register Database (Rural Urban)
• All employees Database
• University/ College info. (Seat Availability,
  Admission)

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Proposed Services (Contd)

• Health info. (All Hospitals/ Nursing Homes/
  Laboratories)
• Recovery Certificates (R.C.s)
• Industries info (Durry exporters etc.)
• Registry of properties
• Banking Services
• Drinking Water facilities Database
• Development from MP/MLA funds
• Khasra and Jamabandi records
• SC/ST tracker

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Will it Sustain?

• Kiosk operators are partners motivators
• Cost saving
• Taste of convenience , no roll back
• Public satisfaction
• Most ignored group, feeling of regaining faith in
  administration

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Strengths of Lokvani

• Transparency and accountability to complainant.
• Complete transparency in all works / schemes /
  beneficiaries / selection / expenditure etc.
• Compulsion to come to District / Tehsil Head
  Quarter avoided.
• Effective monitoring of all complaints /
  grievances.
• 24X7 services.
• Monitoring of performance of district level
  officers is possible by senior officers at state
  headquarter.

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Achievements

• More than 70,000 complaints registered and 68000
  disposed off in about 20 months.
• First successful e-Governance project in Uttar
  Pradesh
• First District in country to provide On line Land
  records on Internet in Hindi.
• Government of has come out with a G.O to
  implement Lokvani in all Districts of U.P

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Uniqueness of Lokvani

• First successful zero support based PPP model for
  kiosks in the country
• Profit and competition can overcome power
  shortage, illiteracy, poverty, adverse
  socio-political conditions, lack of professional
  work culture
• 60000 rural people using it in just one district
• Going beyond just provision of services to make
  the govt. accountable and giving the citizen the
  right to answer

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Awards

• Dataquest e- gov Champion Award-2006
• Winner of Golden Icon Award at National
  e-governance Conference-2006
• Won special mention (second place) in Public
  Administration category at Stockholm Challenge
  Awards 2006.

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Constraints

• Mindset of government functionaries
• Lack of satisfaction of meeting personally with
  the officer
• Enclosures cannot be attached with application
• Possibility of fake complaints
• Sustainability
• Quality vs. Quantity

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How we did it?
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How we did it Contd.
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Lessons Learnt

• Better copy than reinvent the wheel
• Seeing is believing
• Team spirit (giving credit/appreciation/freedom)
• Best is the enemy of good
• Failure is the pillar of success
• Socializing helps
• No subsidies
• No need to be a technocrat
• PPP is must for sustainability
• Strategy (calculated moves)
• Use of media and politicians

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Role Model
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Our Vision
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Road Ahead

• Making kiosks a single window ATM for all
  citizen related government services of the state
  and central government.

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What is e-Governance ??
There are innumerable definitions of
e-Governance, but all are focussed on ..
Citizen

Good Governance
In our view e-Governance is ...
Utilizing the ICT Services as a highly effective
enabling tool for Good Governance in the shortest
time frame, and to empower citizens through
knowledge and information.
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Elements of e-Governance

• Faith Commitment
• Outside looking-in approach from perspective of
  citizen, customers, partners suppliers
• Citizen empowerment constant feedback
• Re-design processes to create value proposition
  for customer employees
• Be prepared for change
• Culture of sharing teamwork
• Support from outside legislators, media, citizen

A tool to deliver goods services efficiently,
interactively in the shortest possible time and
lowest possible cost.
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Stages of e-Governance
e-Democracy - is the goal
e-Development - is the outcome
e-Governance - is the first step
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e-Governance
Challenges
Simplification of Process reforms in the way
Government works
Procedural Issues
Changing the mindset of people, their approach
attitude
Change Mgmt Issues
Hardware, Software, Networking, Platform,
Integration
Technological Issues
Bringing speed, efficiency and transparency
System Issues
Change is a challenge, but no challenge is
insurmountable.
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Challenges of e-Governance in U.P

• Computerization seen more as a publicity tool,
  a fashion than for any real purpose. Hence no
  peoples support for it.
• Mindset of Government employees (fear of losing
  extra income).
• More efforts for G2G than G2C, leading to no
  perceptible benefits to common people.
• Infrastructure, power, and communication problems
• Education, illiteracy

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How?
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e-GovernanceComponents of Success
Luck

Change management
Technology


Business Process Reengineering
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Whether you like it or not, you have no choice
but to implement e-Governance.The only choice
you have is to choose your favorite dish from a
big menu.
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Some dishes.

• Police
• Court work
• R.C.s computerization
• Integrated land management system
• Monitoring of officers (MIS)
• Unique citizen id
• Election (GIS)
• RTI
• Blocks
• Items of e-Seva
• Birth to death approach

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Thank You

• Garib Jaan ke humko na tum bhula dena,
• Tumhi ne dard diya hai tumhi dawa dena