CITES Update

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CITES Update

• Mike Smeltzer
• Tour Guide and Chief Cat Herder
• also Director of Network Communications

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The Unusual Suspects

• Erik Coleman - Active Directory
• Cindy Fonner - Audio, Video Web Conferencing
• Allan Tuchman - Campus Wiki pilot
• Melissa Woo - Backup Storage
• Brian McNurlen - Classroom technology
• Randy Cetin - Directory Services
• Chris Skaar - Iris Lens
• Leslie Hammersmith - iTunes U
• Mary Stevens - VPN Services
• James Eyrich - Wireless Services

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Active Directory

• Erik Coleman
• AD Service Manager

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Active Directory - What's New

• Display name changed
• Event Logs to SEM
• Network changes
• ADTEST rebuild
• Trust with UI domain

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Active Directory - What's Ahead

• Password/lockout policy changes
• Provisioning changes
• OU Admin tools
• Class rosters as groups
• Trusts between other campuses
• Improve/enhance non-Windows support
• Campus Windows Committee planning for
  'illinois.edu'

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Audio, Video Web Conferencing

• Cindy Fonner
• Conferencing Service Manager

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Campus Conferencing History

• 20 Years ago - 1 bridge - 30 ports of audio
• Today - 7 bridges - 240 ports of audio
• Banner implementation
• September 11, 2001
• Reduced travel budgets
• Environmental concerns

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Conferencing Present

• CITES/ACES Partnership
• ACES
• More than 1,000,000 minutes per year
• Aging system
• CITES
• Needs more flexibility and capabilities
• Conferencing after Centrex

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Conferencing Future

• Cisco MeetingPlace
• Dual 192-port audio/web conferencing
• Dual 48-port video conferencing
• Hardware being installed this week
• Audio - available before end of year
• Web/data - available in early 2008
• Video - available in mid-2008
• Supports IP endpoints

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Campus Wiki Pilot

• Allan Tuchman
• Manager - Production Applications Group

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Backup Storage

• Melissa Woo
• Assistant Director
• - Systems Technology Services

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Current Backup Pricing Model
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Proposed New Pricing Model

• Goals
• address requests for more affordable
  enterprise-quality backup services
• easy-to-understand charging model
• if you use more storage, you pay accordingly
• Based on a flat fee for GB stored on the backup
  server/tapes per year
• recalculating charges because of change in
  licensing
• additional charge for off-siting tapes to Rantoul

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Implementation

• Backup service is targeted towards IT Pros, who
  will provide support to their users
• Re-write support documentation
• Create community-based support system
• Convert existing customers to new pricing
  structure first
• Hoping to offer new model this semester

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Storage WAN

• Tested FC/IP bridges over the ICCN network
• demonstrated that they could sync storage over a
  1000-km network
• there wasn't enough time to tweak for
  performance, but results are promising
• Potential uses
• DR storage at Chicago or Springfield campuses
• host storage for others on the network

Thanks to B. Booth, B. Boyd, A. Brown, C. Kline!
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Classroom Technology

• Brian McNurlen
• Senior Coordinator - Classroom Support

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Projects

• Lincoln Hall Remodeling
• Business Instructional Facility
• IMPE
• Conference Center
• U of I-Chicago, Grant Hall

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Classroom User Surveys 2007

• 316 responded to the ITS faculty survey (30
  response rate)
• 90 of instructors report that the ITS classrooms
  are important or very important to their
  teaching

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Classroom User Surveys 2007

• Laptop use in classrooms
• 30 bring a Windows laptop
• 18 bring a Macintosh laptop
• 0 bring another OS laptop
• 71 connect to the network

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Classroom User Surveys 2007

• Which emerging technologies are currently being
  used?
• 1st) content capture (audio, video, desktop
  computer)
• 2nd) Online chat or instant messaging
• Future?
• 1st) Audience response systems

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Collaborations

• Center for Teaching Excellence, Library, ATLAS
• Collaborative presentations
• Evaluating Educational Technology with Chris
  Migotsky (CTE)
• Classroom Technology Basic Pedagogical and
  Technical Issues with Chris Migotsky (CTE)
• Beyond Bullet Points Suggestions for Effective
  PowerPoint Lectures with Chris Migotsky (CTE)
  and Jim Witte (ATLAS)
• With CTE and the Library, CITES helped implement
  the Certificate in Technology-enhanced Teaching

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Directory Services

• Randy Cetin
• Director - Systems Technology Services

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Directory Services Update

• Phase I installation complete on Sunday October
  14, 2007
• Installation highlights
• What's next
• Questions or request for additional information,
  contact cites-idmanagement_at_uiuc.edu

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Iris Lens

• Chris Skaar
• Iris/Lens Service Manager

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Lens

• Initial Lens Interface Will be a Web Portal
• Bookmarks
• NetStatus Lite
• ISP Utilization Graphs
• Net Alerts
• Top Talkers
• NetFlow Data
• IP/MAC to port
• Release Slated for Early January 08

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Iris 5.4

• Changes to Multiple Ports at Once
• Clearer Port Speed/Duplex Settings
• Support for Firewalled VLANs/Subnets
• IP address to Switchport Information

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Lens Iris Questions, Suggestions and Comments

• nettoolsdev_at_uiuc.edu

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iTunes U

• Leslie Hammersmith
• Director - Educational Technologies

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Illinois on iTunes U

• A 3-minute CITES Update

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iTunes U is....

• an area in the Apple iTunes Store that is devoted
  entirely to education.
• free and easy to use.
• designed and managed by Illinois (Illinois on
  iTunes U).
• hosted by Apple.

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Where We Are

• LAS is piloting iTunes U with the Writing With
  Video classes on separate instance.
• Currently working on transferring the pilot to a
  centrally-provided service for the campus.
• Phase I August 2007 - December 2007
• Authentication/Authorization - using AD
  credentials (in progress)
• iTunes U Working Group discussing structure for
  public face and policies for distributed
  administration and support. (in progress)
• FAA volunteered to design interface. (will start
  in November 2007)

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2008

• January 2008 Writing with Video courses migrate
  to new production instance.
• Spring semester Pilot selected uses, including
  Public Affairs, Extension, more courses
• Fall 2008 iTunes U online for production service
• Roll out iTunes U Community (supporting iTunes U)

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Contact

• iTunes U Working Group wiki and project site
• https//wiki.cites.uiuc.edu/wiki/display/ituwg/Hom
  e
• CITES Service Contact
• Ed Glaser, eglaser_at_uiuc.edu
• edtech_at_uiuc.edu

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VPN Services

• Mary Stevens
• VPN Service Technical Lead

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Nortel VPN

• It is now live for all users
• Native Client support for Windows and Mac OS X
  users
• Nortel Client IS NOT enabled in the concentrator.
• Changes from Cisco Client
• Access to Library Resources via Library Proxy

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Nortel VPN - 2

• Known Difficulties
• Some older NAT devices may not be fully
  compatible and PPTP may not work through them
• Upgrade / Replace
• Some NAT devices may only allow one PPTP
  connection at a time.
• Working with vendors to develop a list of devices
  that will allow multiple connections

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Nortel VPN - 3

• Known Difficulties (cont.)
• Some ISPs may block PPTP that weren't blocking
  IPSEC
• Dena has worked with local coffee houses trying
  to educate, and get PPTP enabled
• Documentation available on the CITES website.

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Cisco Concentrator EOS

• Cisco client will be fully supported until our
  support contract with Cisco runs out in December.
• After that we will do best effort to support the
  Cisco client for a limited period of time.

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Wireless Services

• James Eyrich
• Wireless Service Manager

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Meru Deployment

• Access points in 140 buildings
• More than 1400 APs deployed
• Cisco to Meru remaining upgrades
• Education Building
• Illini Union
• 4 small 1 or 2 AP buildings

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Meru Issues

• Intel 3945 wireless NIC
• Work around on the IT Pros wiki
• Mac OS X 10.4.10 on Intel Macs
• 10.4.9 worked fine
• Being on power adapter
• Mac OS X 10.5 (Leopard) seems to be OK

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One more thing.WPA2

• WIFI Protected Access 2 - Enterprise
• Over the Air encryption
• Campus Active Directory authentication
• Windows machines that are members of Campus AD
  can do Single Sign On
• No Plans to remove UIUCnet wireless

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SSID UIwpa2

• Temp setup guides on IT Pros Wiki
• Available on all Meru APs
• Hidden SSID, planning on changing to broadcast in
  Spring 08.
• No Port Restrictions
• Use Dept. VPNs without QuickConnect

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Questions?