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National Association of Student Financial Aid Administrators

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Yahoo Messenger, yes the 'free' is also insecure! Try their Enterprise partners, http://messenger.yahoo.com/partners.php. Are you Synchronous? ... – PowerPoint PPT presentation

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Title: National Association of Student Financial Aid Administrators


1
National Association of Student Financial Aid
Administrators
The following is a presentation prepared for
NASFAAs 2006 Conference in Seattle, WAJuly 5-8,
2006
2
Are You Synchronous? Web Conferencing
Collaboration Tools You Can Use Ellen
BlackmunFrank Valines
3
Definitions
  • Synchronous
  • Same time (live)
  • Immediate
  • Real time
  • Asynchronous
  • Different times
  • Email, discussion forums

4
Definitions (more)
  • Collaborative technologies
  • Who uses these terms?

5
Group Conferencing and Collaboration
  • Online meetings
  • Webinars
  • Webcasts
  • Interactive videoconferencing
  • Whiteboard collaboration

6
Decision Points
  • What is the primary purpose of the group meeting?
  • How many participants?
  • What level of IT support do you have available?
  • Is this an recurrent or one-time (infrequent)
    session?
  • What sort of audio do you prefer?
  • Do you want or need to be able to record the
    session?

7
Decision Points (more)
  • Will you require a preregistration for the
    session?
  • Will this be an interactive session with audience
    involvement?
  • Do you want desktop sharing?
  • Do you want a simultaneous chat room or private
    messaging?

8
Online Meetings
  • Example
  • www.gotomeeting.com
  • This is an example, not an endorsement!

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Webinars
  • Examples
  • Conference America and WebEcho
  • www.WebEcho.conferenceamerica.com
  • Interwise
  • www.Interwise.com
  • WebEx (also small group meetings)
  • www.WebEx.com

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20
Are you Synchronous?
Using Instant Messaging, Live Chat, and Text
Messaging to communicate with students, parents,
and staff
  • Instant Tools
  • Instant Messaging
  • Live Chat
  • Text Messaging

21
Are you Synchronous?
Using Instant Messaging, Live Chat, and Text
Messaging to communicate with students, parents,
and staff
  • Instant Messaging (IM), Live Chat, and Text
    Messaging are the communication tools the current
    traditional age college students, current high
    school students, and current middle school
    students use as easily as we use the telephone
    and email.
  • How can we get synchronous to provide more
    avenues of contact with our clientele?

22
Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
  • IM is ubiquitous.
  • All PCs have many versions pre-loaded
  • Your staff is probably using it to communicate
    with each other, students, parents, and their own
    families
  • IM can be insecure
  • Viruses, trojans, key loggers and spyware are all
    now delivered via IM

23
Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
  • Secure your IM! (from SearchNetworking.com)
  • Establish a corporate IM usage policy.
  • Do not allow any public IM services inside the
    corporate network.
  • Educate employees about the potential security
    risks involved in using public IM services.
  • Configure your firewalls to block all
    non-approved IM services.

24
Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
  • Secure your IM! (from SearchNetworking.com)
  • Install good anti-virus software on every PC.
    This is the only way you can stop viruses,
    Trojans and worms from spreading through IM file
    transfers. Configure the anti-virus clients for
    Live/Automatic Update, so that you don't miss out
    on any new virus definitions.

25
Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
  • Secure your IM! (from SearchNetworking.com)
  • Not everything can be blocked at the corporate
    firewall. Desktop firewalls provide another layer
    of security by restricting users from using
    public IM services. These firewalls work on deny
    and allow rules, which are associated with
    programs installed on the PC. You can configure
    them to only allow approved programs to connect
    to the Internet.

26
Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
  • Secure your IM! (from SearchNetworking.com)
  • It's always better to deploy corporate IM
    servers.
  • If you choose to go with an external IM service
    provider, make sure the IM clients only connect
    to the designated servers.
  • Never miss out on new IM security patches and
    updates.
  • Auditing is an important tool. Regular auditing
    helps ensure IM usage policy compliance.

27
Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
28
Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
  • What are your IM options?
  • AOL AIM, the Grandaddy of all IM. The free
    version is completely insecure!
  • Look into their AIM_at_Work product,
    http//www.aimatwork.com/
  • Yahoo Messenger, yes the free is also insecure!
  • Try their Enterprise partners, http//messenger.ya
    hoo.com/partners.php

29
Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
  • What are your IM options?
  • MSN Instant Messenger (now Windows Live
    Messenger). This one is vulnerable too!
  • Try Live Communications Server
  • http//www.microsoft.com/office/livecomm/prodinfo/
    default.mspx

30
Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
  • What are your IM options?
  • POD (Professional Online Desktop)
  • Secure Enterprise capable IM Client
  • http//www.omnipod.com/
  • Lotus Notes Secure IM built in!
  • http//www-142.ibm.com/software/sw-lotus/products/
    product4.nsf/wdocs/noteshomepage

31
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
32
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
  • Live Chat enables one to one, one to many, and
    many to many web-based communication any time,
    any place.
  • The major security issue is authentication.
  • Who is that on the other end?
  • Be careful about what personal/detailed info you
    share during a chat.

33
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
  • There are dozens of choices for implementing live
    chat on your website. Here a few of the more
    popular in Higher Ed.
  • Chat University http//www.chatuniversity.com/,
    very popular with Admissions Offices
  • Live Person http//www.liveperson.com/, excellent
    management tools

34
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
  • Live Chat choices (cont.)
  • Sight Max http//www.sightmax.com/iama_edu.html
  • Bold Chat http//www.boldchat.com/

35
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
  • A small sample of who is doing chat.
  • Ohio Wesleyan University, http//admission.owu.edu
    /chat.html
  • Mesa Community College, http//www.mc.maricopa.edu
    /services/finaid/chat/index.html
  • BYU Idaho, http//www.byui.edu/FinancialAid/
  • Cornell College, http//www.cornellcollege.edu/adm
    issions/chat.shtml

36
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
  • A sample (cont.)
  • Central Missouri State University,
    http//www.cmsu.edu/x30676.xml
  • Simpson University, http//www.simpsonuniversity.e
    du/resources_fa.htm
  • Milan Institute, http//www.milaninstitute.edu/fin
    ancial.htm

37
Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
  • A sample (cont.)
  • City University of New York, http//www1.cuny.edu/
    online/admissions/index.html
  • Trinity College, http//www.trinitycollege.edu/ind
    ex.php?optioncontenttaskcategorysectionid2id
    12Itemid109

38
Are you Synchronous?
Using Text Messaging to communicate with
students, parents, and staff
  • Text messaging is hot among teens
  • We havent caught up yet.

39
Are you Synchronous?
Using Text Messaging to communicate with
students, parents, and staff
  • There are some pioneers.
  • Wachovia can text loan status to students
  • Creighton is texting admissions decisions
  • Centenary is texting students
  • The Wharton School at Penn is texting
  • Any others?

40
Are you Synchronous?
Contact us
  • Ellen Blackmun
  • Director of Technology Initiatives and Distance
    Learning, NASFAA. blackmune_at_nasfaa.org TXT to
    240-418-6359
  • Frank Valines
  • Director of Financial Aid, Florida International
    University. valinesf_at_fiu.edu TXT to 305-323-1926

41
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