Title: National Association of Student Financial Aid Administrators
1National Association of Student Financial Aid
Administrators
The following is a presentation prepared for
NASFAAs 2006 Conference in Seattle, WAJuly 5-8,
2006
2Are You Synchronous? Web Conferencing
Collaboration Tools You Can Use Ellen
BlackmunFrank Valines
3Definitions
- Synchronous
- Same time (live)
- Immediate
- Real time
- Asynchronous
- Different times
- Email, discussion forums
4Definitions (more)
- Collaborative technologies
- Who uses these terms?
5Group Conferencing and Collaboration
- Online meetings
- Webinars
- Webcasts
- Interactive videoconferencing
- Whiteboard collaboration
6Decision Points
- What is the primary purpose of the group meeting?
- How many participants?
- What level of IT support do you have available?
- Is this an recurrent or one-time (infrequent)
session? - What sort of audio do you prefer?
- Do you want or need to be able to record the
session?
7Decision Points (more)
- Will you require a preregistration for the
session? - Will this be an interactive session with audience
involvement? - Do you want desktop sharing?
- Do you want a simultaneous chat room or private
messaging?
8Online Meetings
- Example
- www.gotomeeting.com
- This is an example, not an endorsement!
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11Webinars
- Examples
- Conference America and WebEcho
- www.WebEcho.conferenceamerica.com
- Interwise
- www.Interwise.com
- WebEx (also small group meetings)
- www.WebEx.com
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20Are you Synchronous?
Using Instant Messaging, Live Chat, and Text
Messaging to communicate with students, parents,
and staff
- Instant Tools
- Instant Messaging
- Live Chat
- Text Messaging
21Are you Synchronous?
Using Instant Messaging, Live Chat, and Text
Messaging to communicate with students, parents,
and staff
- Instant Messaging (IM), Live Chat, and Text
Messaging are the communication tools the current
traditional age college students, current high
school students, and current middle school
students use as easily as we use the telephone
and email. - How can we get synchronous to provide more
avenues of contact with our clientele?
22Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
- IM is ubiquitous.
- All PCs have many versions pre-loaded
- Your staff is probably using it to communicate
with each other, students, parents, and their own
families - IM can be insecure
- Viruses, trojans, key loggers and spyware are all
now delivered via IM
23Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
- Secure your IM! (from SearchNetworking.com)
- Establish a corporate IM usage policy.
- Do not allow any public IM services inside the
corporate network. - Educate employees about the potential security
risks involved in using public IM services. - Configure your firewalls to block all
non-approved IM services.
24Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
- Secure your IM! (from SearchNetworking.com)
- Install good anti-virus software on every PC.
This is the only way you can stop viruses,
Trojans and worms from spreading through IM file
transfers. Configure the anti-virus clients for
Live/Automatic Update, so that you don't miss out
on any new virus definitions.
25Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
- Secure your IM! (from SearchNetworking.com)
- Not everything can be blocked at the corporate
firewall. Desktop firewalls provide another layer
of security by restricting users from using
public IM services. These firewalls work on deny
and allow rules, which are associated with
programs installed on the PC. You can configure
them to only allow approved programs to connect
to the Internet.
26Are you Synchronous?
Using Instant Messaging to communicate with
students, parents, and staff
- Secure your IM! (from SearchNetworking.com)
- It's always better to deploy corporate IM
servers. - If you choose to go with an external IM service
provider, make sure the IM clients only connect
to the designated servers. - Never miss out on new IM security patches and
updates. - Auditing is an important tool. Regular auditing
helps ensure IM usage policy compliance.
27Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
28Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
- What are your IM options?
- AOL AIM, the Grandaddy of all IM. The free
version is completely insecure! - Look into their AIM_at_Work product,
http//www.aimatwork.com/ - Yahoo Messenger, yes the free is also insecure!
- Try their Enterprise partners, http//messenger.ya
hoo.com/partners.php
29Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
- What are your IM options?
- MSN Instant Messenger (now Windows Live
Messenger). This one is vulnerable too! - Try Live Communications Server
- http//www.microsoft.com/office/livecomm/prodinfo/
default.mspx
30Are you Synchronous?
Using Instant Messaging to communicate with staff
and students/parents
- What are your IM options?
- POD (Professional Online Desktop)
- Secure Enterprise capable IM Client
- http//www.omnipod.com/
- Lotus Notes Secure IM built in!
- http//www-142.ibm.com/software/sw-lotus/products/
product4.nsf/wdocs/noteshomepage
31Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
32Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
- Live Chat enables one to one, one to many, and
many to many web-based communication any time,
any place. - The major security issue is authentication.
- Who is that on the other end?
- Be careful about what personal/detailed info you
share during a chat.
33Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
- There are dozens of choices for implementing live
chat on your website. Here a few of the more
popular in Higher Ed. - Chat University http//www.chatuniversity.com/,
very popular with Admissions Offices - Live Person http//www.liveperson.com/, excellent
management tools
34Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
- Live Chat choices (cont.)
- Sight Max http//www.sightmax.com/iama_edu.html
- Bold Chat http//www.boldchat.com/
35Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
- A small sample of who is doing chat.
- Ohio Wesleyan University, http//admission.owu.edu
/chat.html - Mesa Community College, http//www.mc.maricopa.edu
/services/finaid/chat/index.html - BYU Idaho, http//www.byui.edu/FinancialAid/
- Cornell College, http//www.cornellcollege.edu/adm
issions/chat.shtml
36Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
- A sample (cont.)
- Central Missouri State University,
http//www.cmsu.edu/x30676.xml - Simpson University, http//www.simpsonuniversity.e
du/resources_fa.htm - Milan Institute, http//www.milaninstitute.edu/fin
ancial.htm
37Are you Synchronous?
Using Live Chat to communicate with staff and
students/parents
- A sample (cont.)
- City University of New York, http//www1.cuny.edu/
online/admissions/index.html - Trinity College, http//www.trinitycollege.edu/ind
ex.php?optioncontenttaskcategorysectionid2id
12Itemid109
38Are you Synchronous?
Using Text Messaging to communicate with
students, parents, and staff
- Text messaging is hot among teens
- We havent caught up yet.
39Are you Synchronous?
Using Text Messaging to communicate with
students, parents, and staff
- There are some pioneers.
- Wachovia can text loan status to students
- Creighton is texting admissions decisions
- Centenary is texting students
- The Wharton School at Penn is texting
- Any others?
40Are you Synchronous?
Contact us
- Ellen Blackmun
- Director of Technology Initiatives and Distance
Learning, NASFAA. blackmune_at_nasfaa.org TXT to
240-418-6359 - Frank Valines
- Director of Financial Aid, Florida International
University. valinesf_at_fiu.edu TXT to 305-323-1926
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