Live Reference On the Web

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Live Reference On the Web

• Using Web Content Sharing Software in the Library

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Declining Reference Statistics
1000s
Service Trends in ARL Libraries 1991 - 1998
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Web Contact Center Software
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Reference Web Site
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Authentication
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Live Chat
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Pages on Hold
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Meanwhile Back at the Library
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What Julia Sees
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Tools for Web Reference
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What Julia Sees
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Form Sharing
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Follow Me Browsing
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Networking Services
Hi, Julia, Im Steve from UCLA
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Session Transcripts
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Building a Reference Network
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24/7 Reference Update

• Development January 2000 -
• Testing March 2000
• Pilot libraries
• UCLA
• UCI
• LAPL
• Santa Monica P.L.
• Library of Congress

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Additional Pilot Libraries

• Alhambra P.L.
• Fullerton P.L.
• Orange County P.L.
• Thousand Oaks P.L.
• UC Davis

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Issues

• Cisco acquisition of Webline
• Frame-proofed sites
• CGI databases
• CDL databases

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Progress Report

• DCA software
• Library customization begins
• Scripts Web and chat
• Caller log in screen
• Pages on Hold
• Routing
• Santa Monica Live July 1, 2000

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http//www.247ref.org

• Contact Susan McGlamery, Project Director, at
• 213-228-7568
• susanmcls_at_yahoo.com