Tenants into Work

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Tenants into Work

• Diana Towler
• External Relations Manager
• Jobcentre Plus
• West Yorkshire

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Tenants into Work

• A partnership between Aire Valley Homes, Leeds
  and Jobcentre Plus
• A secondment from Jobcentre Plus 49/51 split
  of salary costs
• Support social inclusion, community and
  neighbourhood regeneration through reducing
  worklessness (NI153)
• To build relationships with Partners/Providers
  involved in delivering employability skills

3
Labour Market Information

• Aire Valley Homes is an Arms Length Management
  organisation wholly owned by Leeds City Council
• 16,000 council homes - 38,262 occupants
• 40 in receipt of full Housing Benefit and 21 in
  receipt of some Housing Benefit
• Selected 4 wards that had concentrations of
  worklessness in excess of 25
• Over 6270 council homes in the 4 wards ranging
  from high rise blocks to traditional brick back
  to back properties

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Activities

• Advertisement in Aire Valley Homes magazine
• Leaflet drop to tenants in receipt of full
  Housing Benefit
• Jobclub sessions in 3 local schools
• Weekly Learning Market
• Drop in sessions at community centres, libraries,
  one stop shops

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Activities

• One to one interviews to conduct job searches,
  CVs, complete application forms
• Benefit advice including In Work calculations
• Home visits
• Joint visits with Aire Valley Homes staff
• Network of Partners and key stakeholders

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Outcomes 1 July 2008 to 31 May 2009

• Face to face contact with 623 tenants
• 51 people into paid employment
• 13 people into voluntary work
• 283 people signposted to partners
• 139 people referred to employment related
  provision or FE training

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Debbies Story

• Debbie was a single parent who had been in
  receipt of both IB and IS for 13 years
• Initial meeting at Debbies home
• Attended jobsearch session at local school
• Applied for some jobs
• Invited to 2 interviews
• Adviser Discretionery Fund provided interview
  clothes
• Offered both jobs and opted for a full time
  receptionist post

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Lens Story

• Len was a single parent with 2 children who had
  been in receipt of IS for 7 years.
• Had been forced to leave his dream job as a
  Probation Officer
• Number of one to one meetings with Len
• Referred onto the New Opportunities programme
• Continued to apply for jobs and attend interviews
• A job opportunity arose with the Probation
  Service
• Len was invited to a 1st interview and invited
  back for an assessment day he got his dream job
  back

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THANK YOU Contact Diana.Towler_at_jobcentreplus
.gsi.gov.uk for further information
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Coventry Local Area Agreement Service Re-design
Initiative Tenant Engagement Pilot Nev Wells
Whitefriars Housing Group
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The Need for Intervention

• Social Exclusion Unit (2004)
• The Housing Market sorts or groups the most
  disadvantaged
• together Housing Policy can unintentionally
  worsen this sorting
• HCA/Whitefriars Market Intelligence
• 50 of national new social housing tenants were
  workless in 07/08
• The West Midlands region was highest
  nationally, at 53
• In 2007/8 only 34 of Whitefriars lettings were
  to people in full or
• part time employment, 66 of lettings were to
  workless tenants
• 80 of Whitefriars Tenants are currently on
  some form of means-
• tested benefits

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• The Tenant Engagement Pilot - Development

• Whitefriars Training Agency ensures as many
  Learners as possible
• possible are drawn from our Tenants, but
  cannot directly target them in
• isolation from Funders national/regional
  priority groups
• A proposal was made to the Coventry City
  Strategy Management Group
• to develop a partnership that could directly
  address the high levels of
• worklessness prevalent within our new and
  transferring tenants
• JobCentre Plus and Whitefriars made a
  successful application to
• Coventry City Councils Local Area Agreement
  Service Re-design Initiative
• to fund an Employment Advice Worker and
  undertake a comparative study
• The 6-month comparative study will evaluate
  the impact of 1-2-1
• personalised interventions in one Priority
  Neighbourhood against a
• materials only distribution in another

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• The Tenant Engagement Pilots Objectives

• Through the comparative study, piloting the
  re-design of engagement
• methodologies with Workless Tenants
•  
• Identifying delivery efficiencies by evaluating
  the Pilots capacity to
• engage Tenants without the need to invest in
  local infrastructure
•  
• Extend the Partners data sharing protocols
•  
• Disseminating the projects methods and
  findings with other RSLs and
• Service Providers (eg Primary Care Trusts) as
  a more (or less) effective
• means to engage Priority Neighbourhood target
  groups
•  
• To identify similarities and differences
  between the Pilot and the Adult
• Advancement Careers Service West Midlands
  housing prototypes

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• The Tenant Engagement Pilot Target Groups

• The Tenant group priority targets
• Lone Parents
• Long-term/Short-term Unemployed
• Incapacity Benefit Recipients
• NEETs Groups
• Females and Ethnic Minority Groups
• Eligible Refugees and Asylum Seekers
• Redundant /threatened with redundancy (economic
  downturn)
•  
• LAA Targets
•  
• NI 117 Reduce the number of 1618 (NEETs)
• NI 152 Reduce numbers of working age people
  claiming JSA
• and other Worklessness Benefits

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• The Tenant Engagement Pilot Process Summary

• A Tenancy sign-up, re-let or Housing Benefit
  change of status flag
• prompts the Tenant visit and engagement
  process
•  
• The EAW provides Job-focused advice and
  materials, gains consent for
• data sharing, drafts a Job-focussed
  Training/Support Needs Action Plan
•   
• Follow-up contacts (visits, texts or phone
  calls) track progress and ensure
• that maximum numbers of Tenants move into
  training and employment
•  
• Customer Satisfaction/Feedback surveys will
  ascertain perceptions of the
• service provision and maintain continuing
  Tenant contact
• Data/Information sharing across the Partnership
  will continue Post-pilot,
• and will track Tenants progressions to
  further training and employment
• The comparative study will compare performance
  across the two PNs

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• The Tenant Engagement Pilot Process Chart

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• The Tenant Engagement Pilot Output Targets

Description Purpose Numbers Total
Lettings Benchmarking Potential 156 Benefici
ary Numbers Total Visits Measuring Actual
Numbers 120 of EAW-Tenant Visits Referrals
Measuring Engagement Success 90 Generated and
Fall-out Rates Starts on Pre- Measuring
Referral Success 62 Employment Training and
Testing Data Sharing Tenants
Progressing Measuring Overall Success 40 Into
Jobs
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• The Coventry Partnerships City Strategy
  Management Group...

• ...constitutes the Pilots Delivery Partnership
  and Management Group
• JobCentre Plus
• Coventry-Warwickshire Learning and Skills
  Council
• Coventry City Council
• Connexions
• nextsteps
• Whitefriars Housing Group

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Contacts for further information

• Nev.Wells_at_whitefriarshousing.co.uk
• Jane.Malbasa_at_jobcentreplus.gsi.gov.uk