GUTS

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GUTS! Blow the Doors Off Business-As-Usual
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IT TAKES GUTS
To Be Remarkably DIFFERENT
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This is about reminding you of what it takes
to
Blow The Doors Off Ownership As Usual!
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How many of your employees are interested in
leaving their jobs?
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Gallup Q 12 National Survey Results
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IT TAKES GUTS
To Re-Recruit Employees Like CRAZY!
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What are my gifts and talents? (What are you good
at doing)
What am I passionate about? (What do you
enjoy/LOVE doing)
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Remarkably Different
Work Experience!
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The
You Ask.
Questions
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Remarkable Matters

• Returned 600k of 2.5 million maintenance
  budget
• Returned 800k of 3 million repair budget
• 5 of 13 cooks to culinary school
• No more non-value added chores
• Highest morale in the fleet
• The most proficient training teams on the
  waterfront
• Highest gunnery scores in the Pacific Fleet
• 100 signed on for more!
• Spokane Trophy winner!

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How You Spend Your
Time.
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Time Matters

• 31 years of consecutive profitability
• In 2003 earned over 400 million
• More than all other airlines combined
• No furlows!
• CASM _at_.07 (average is .09-.13)
• Boarded the most domestic passengers
• Investment of 1000 worth over.

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Remember talented people go to work for great
businesses. But they leave
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IT TAKES GUTS
To Re-Recruit Customers Like CRAZY!
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Nightmare ...
Barry Gibbons Former CEO, Burger King
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Remarkably Different
Customer Experience!
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Remarkably Different
Going Beyond the Basics
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Engaged Employees
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People Buy From People
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Remarkably Different
De-commoditize the
Business!
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Remarkable Matters

• Used to spend 450/vehicle in ads
• Will sell 40 more Hondas this year
• 50 come from referrals or repeats
• Employee Attrition is

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Remarkable Matters

• Play
• Make Their Day
• Be There!
• Choose Your Attitude

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Remarkably Different
Response To
Critical Incidents
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USAA
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Courtship
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Malice in Dallas!
cul-ture
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Remarkable Matters

• People like to do business with you
• Stimulates Creativity and Innovation
• Lowers Attrition and Absenteeism
• Its Healthy

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