Human Resource Management:

1
Human Resource Management Finding and Keeping
the Best Employees
11-1
2
Executives Toughest HRM Issues
Source Business2.com, June 12, 2001
3
HR Challenge

• Shortages
• Unskilled Workers
• Undereducated Workers
• Shift in Workforce Composition
• Laws Regulations
• Single-Parent Two-Income Families

• Attitudes Toward Work
• Continued Downsizing
• Overseas Labor Pools
• Customized Benefits
• Employees With New Concerns
• Decreased Loyalty

4
Hiring Process

• Train/Develop
• Orientation
• OJT
• Apprenticeship
• Off-The-Job Training
• Online Training
• Vestibule Training
• Job Simulation

• Recruit
• Select
• Application Form
• Interview
• Test
• Investigate
• Examine
• Probation

5
How Workers Found Last Job
Source USA Today Snapshots
6
What Attracts Employeesto Specific Employers?
Employees That Agree
7
Interviewing Mistakes
Source USA Today Snapshots
8
What Not to Ask In Job Interviews

• What is your place of birth?
• Do you own a home?
• I see you use a walker. If we were to hire you,
  what accommodations would you require?

• What is your date of birth?
• Have you ever filed a workers comp. claim?
• Sometimes we will need the person we hire to work
  late hours. Will this cause problems with your
  childcare?
• What is your native language?

9
Why Companies Use Temporary Workers

• Provide flexibility to meet demand fluctuations
• Acquire specific expertise
• Fill-in for absentee workers
• Screen candidates for future employment
• Control increasing benefit cost
• Offset effects of downsizing

10
Training Methods

• Orientation
• On-The-Job
• Apprenticeship
• Off-The-Job
• Online
• Job Simulation

11
Payroll Dollar Expense
Source CFO, March 2003
12
Comparing HR Approaches

• Old HR Approach
• Pay based on salary grades hourly rates
• Bonuses tied to unit company performance
• Benefits standard throughout organization.
• Mgmt. strategy modeled on best practices at
  high-performing companies.
• Career structures predetermined

• New HR Approach
• Pay based on achieving goals
• Bonuses tied to individual performance
• Benefits tailored to employee groups
• Strategy based on internal analysis of employees
• Career structures sculpted to individuals

Source BusinessWeek, December 16, 2002
13
What Makes Employees Stay
Source BridgeGate, Irvine, CA Market Facts
Inc., Arlington Heights, IL
14
Compensation Benefits Objectives

• Attract
• Incentive
• Retain
• Maintain
• Security

15
Employee Retention

• Compensation
• Individual
• Team
• Fringe Benefits
• Job-Sharing

• Flextime
• Core Time
• Compressed Workweek
• Home-Based Mobile Work

16
Incentives Offered to Retain Top Talent
Survey of Executives That Offer
Source USA Today Snapshots
17
Unusual Benefits Offered to Workers

• Steelcase- 1,200 acre camping and recreational
  area
• SYNOVUS- 50 bonus to take physical exam, 200
  reward if vital signs are OK
• Los Angeles Dodgers- free ice cream for staff if
  team is in first place
• XEROX- Life Cycle Account or 1,000 to help
  employees with major thresholds (buying home,
  college)

18
Number of Hours Americans Work Per Week
Source USA Today
19
Implementing EEOC Which statements are T/F?

• Its OK to ask any applicant whether he or she
  has an automobile.
• It appropriate to ask applicants to attach
  photographs.
• During interviews, its appropriate to ask an
  applicant his/her age.
• Its appropriate to ask if an applicant is a
  naturalized citizen.
• Its not appropriate to ask an applicant about
  past work experience.

20
Implementing EEOC (Contd) Which statements are
T/F?

• You may ask an applicant to indicate what foreign
  languages he/she can read, write or speak
  fluently.
• Its appropriate to ask an applicant if he/she
  has an arrest record.
• Its OK to ask whether the applicant is
  physically able to lift heavy weights.
• Its appropriate to ask women questions about
  childcare arrangements.
• You have the right to ask an applicant for names
  of work-related and personal references.

21
What Makes a Company Truly Diverse?
Source USA Today, Snapshots (Based on a
telephone survey of 1,022 Americans)