Cisco 7912 Single Line Phone

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Cisco 7912 Single Line Phone
Model 7912
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Agenda

• Overview
• Features
• Resources
• Basic Usage
• Adjusting the volume
• Making a call
• Answering a call
• Holding a call
• Redial

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Agenda (contd)

• Advanced Usage
• Transfer a call
• Call forwarding
• Conference Calls
• Call Park
• Call Pickup
• Phone Settings
• Services
• Directories
• Voicemail

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Overview

• Why Voice-over IP Telephony?
• Cost savings to the university over replacing
  traditional copper wiring based
  alternativesCheaper to install, cheaper to
  operate, improved redundancy, improved support
• Ability to stay in step with technological
  advancements in the realm of telecommunicationse.
  g. video conferencing.
  
• It is NOT a traditional phone!!
• It is a COMPUTER that has phone functionality
• Single phone line
• Can handle up to 6 calls simultaneously
• Pixel-based display
• Caller-ID
• Access to additional phone features
• Soft key functions

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Overview -- Features

• Advanced Features
• Call
• Transfer
• Forwarding
• Parking
• Pickup
• Soft Keys keys that change labels based on
  context
  
• Built-in four-way Conference Calling
• Direct access to voicemail
• Voicemail indicator light

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Overview -- Features

• Directories
• Campus Phone Directory
• UMR Department Directory
• Missed Calls
• Received Calls
• Placed Calls
• Other Services
• IT Announcements

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Overview -- Resources

• Telecommunications Website
• http//campus.umr.edu/it/telecom
• IP Telephony Documentation
• http//campus.umr.edu/it/telecom/IPTelephonyDocs
• Web-based Voicemail System
• http//voicemail.umr.edu/ciscopca/
• Programming Phone Features
• http//ccmuser.umr.edu/ccmuser/

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BASIC USAGE FUNCTIONS
CHOOSE ONE

• Volume Control Ring
• Volume Control Handset
• Place a Call
• Answer a Call
• End a Call
• Hold a Call
• Redial
• ADVANCED USAGE FUNCTIONS

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BASIC USAGEVolume Control -- Ring

• Press the button next to the handset to
  decrease the volume of the ring
  
• Press the button next to the handset to
  increase volume of the ring
  

VOLUME CONTROL
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BASIC USAGEVolume Control -- Handset

• Hold the receiver to your ear, press or
  volume button next to the handset to adjust the
  volume
  
• Press Save soft key
• The handset/speaker volume has been reset

SOFT KEYS
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BASIC USAGEPlace a Call

• Pick up the handset OR
• Press the NewCall soft key
• Once you hear the dial tone you may dial the
  telephone number
  
• Internal Extension -- Dial the extension
• External call -- Dial 3 telephone number
• Applies to both local and long distance external
  numbers
  
• After you press the 3 (for an outside line) you
  will hear a slightly different dial tone
  (indicating the outside line)

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BASIC USAGEAnswer a Call

• Lift up the handset OR
• Lift up the handset and press the Answer soft
  key
  

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BASIC USAGEEnd a Call

• Hang up the handset OR
• Press the EndCall soft key and hang up

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BASIC USAGEHold a Call

• While on the call, press the HOLD button
• Button lights up when call is on hold
• To return to a call, press the HOLD button again
• Button goes dark

HOLD BUTTON
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BASIC USAGERedial

• Lift the handset and press the Redial soft key
  or
  
• Press the Redial soft key to simultaneously
  activate the speaker and redial the last number
  called
  

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ADVANCED USAGE FUNCTIONS
CHOOSE ONE

• Transfer a Call
• Forward All Calls
• Conference Calls
• Call Park
• Call Pickup
• Phone Settings
• Services
• Directories
• Voicemail
• BASIC USAGE FUNCTIONS

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ADVANCED USAGETransfer a Call

• While on the call, press the Transfer soft key
  (this places the caller on hold)
  
• Dial the extension number of the party you are
  transferring the call to
  
• When the party answers, announce the call and
  press the Transfer soft key again
  
• If the party refuses the call and hangs up, press
  the Resume soft key to return to the original
  call
  
• If the phone rings without an answer, press the
  EndCall button, then press the Resume soft key to
  return to the original call

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ADVANCED USAGEForward All Calls

• Press the CFwdALL soft key (you will hear two
  beeps)
  
• Dial the extension (on campus) or 3 telephone
  number (off campus) to which all calls will be
  forwarded
  
• An animated phone icon with a flashing right
  arrow appears in the upper-right corner of the
  LCD screen

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ADVANCED USAGECancel Forward All Calls

• Press the CFwdAll soft key (you will hear two
  beeps)
  
• The flashing right arrow on the LCD display will
  disappear indicating that Forward All Calls has
  been deactivated

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ADVANCED USAGEConference Calls

• While you are already on a call
• Press the More soft key and then press the Confrn
  soft key (this will automatically select a new
  line and place the other party on hold)
  
• Dial the extension or 3 the telephone number of
  another party
  
• When the party answers, press the Confrn soft key
  again and the party will be added to the
  conference call
  
• Repeat steps 1 through 3 to add additional
  parties to the conference call
  
• Four person maximum

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ADVANCED USAGEConference call options

• To place a conference call on hold, press the
  HOLD button (the other parties can talk among
  themselves but they cannot hear you)
  
• HOLD function allows caller on hold to listen to
  KUMRNOT recommended for conference calls!
  
• To monitor a conference call on speaker, press
  the Monitor soft key and hang up the handset.
  
• To return to the conference call, simply pick up
  the handset.

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ADVANCED USAGECall Park

• While on the call, press the more soft key until
  the Park tab appears on the LCD display
  
• Press the Park soft key (the LCD display will
  show the number to which the call is parked)
  
• Note the Call Park number
• Hang up the handset
• From any Cisco phone, dial the Call Park number
  to which the call was parked

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ADVANCED USAGECall Pickup

• When the phone rings at an extension within your
  call pickup group
  
• Pick-up the handset
• Press the more key one time
• Press the PickUp key
• The call to be picked up will begin to ring on
  your phone
  
• Press the Answer key and you will be connected to
  the call

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ADVANCED USAGEPhone Settings

• Press the SERVICES button
• Use the SCROLL button to select Settings option
  on the Settings Menu
  
• Press the Select soft key to display the list of
  settings available
  
• Contrast
• Ring Type
• Network Configuration
• Model Information
• Status
• Use SCROLL button to select setting you want to
  change
  
• Press Select soft key to go to that settings
  configuration menu

SERVICES BUTTON
SCROLL BUTTON
Not configurable by end user
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ADVANCED USAGEPhone Settings (cont.)

• Contrast
• Press the Down or Up soft key to change the
  visual contrast of the LCD display
  
• Press the Ok soft key to confirm the change or
  the Cancel soft key to exit without saving
  change
  
• Ring Type
• Use the SCROLL button to select a ring type
• Press Play soft key to hear the sound of that
  ring type
  
• Press Ok soft key to confirm and save your
  selection or Cancel soft key to exit without
  saving

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ADVANCED USAGEServices

• Press the SERVICES button
• Use the SCROLL button to select Services option
  on the Settings Menu
  
• Press the Select soft key to display the list of
  services available
  
• UMR Dept Directory
• UMR Phone Directory
• IT Announcements Information regarding
  IT-related activitiesdelivered to your phone!
  
• Use the SCROLL button to choose the service you
  want
  
• Press the Select soft key to go to that service

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ADVANCED USAGEServices (contd)

• UMR Dept Directory
• Use the number pad to enter the name of the
  department
  
• Press the Submit soft key to lookup the
  departments number
  
• Each number corresponds to 3-4 letters, so you
  will need to press the number more than once for
  most letters
  
• E.g. ECON ? Press 33-222-666-6 to get E-C-O-N
• Returns Economics Finance 4800
• Press the Dial soft key to dial that number
  automatically

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ADVANCED USAGEServices (contd)

• UMR Phone Directory
• Enter the last name (whole or in part) of the
  individual using the number pad
  
• Press the Submit soft key to look up an
  individual
  
• Each number corresponds to 3-4 letters, so you
  will need to press the number more than once for
  most letters
  
• E.g. DEW ? Press 3-33-9 to get D-E-W
• Returns 1 or more names starting with DEW and
  their numbers
  
• Use the SCROLL button to select the name/number
  you want
  
• Press the Dial soft key to dial that number
  automatically

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ADVANCED USAGEDirectories

• Press the SERVICES button to view a list of
  services
  
• Use the SCROLL button to select the Directories
  option
  
• Press the Select soft key to view a list of
  available directories
  
• Missed Calls
• Received Calls
• Placed Calls
• Speed Dial configured through web application
  visit campus.umr.edu/it/telecom for more
  information

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ADVANCED USAGEDirectories (contd)

• Missed Calls calls that you were not available
  to answer
  
• Use the SCROLL button to select a missed call
• Up to 24 missed calls can be stored on the phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
  
• Press the Delete soft key to remove the call from
  your missed call list

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ADVANCED USAGEDirectories (contd)

• Received Calls answered calls
• Use the SCROLL button to select a received call
• Up to 24 received calls can be stored on the
  phone
  
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
  
• Press the Delete soft key to remove the call from
  your received call list

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ADVANCED USAGEDirectories (contd)

• Placed Calls calls you initiated
• Use the SCROLL button to select a placed call
• Up to 24 placed calls can be stored on the phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
  
• Press the Delete soft key to remove the call from
  your placed call list

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ADVANCED USAGEVoicemail

• Unified Messaging
• Integrates traditional voicemail storage with
  Exchange email storage
  
• Messages show up in your Exchange Inbox and your
  phones voicemail indicator light
  
• Can hear voicemail from either location email
  or phone
  
• Remove voicemail through phone removes it from
  Inbox
  
• Remove voicemail from Inbox removes voicemail
  from phone

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ADVANCED USAGEVoicemail (contd)
Message shows up in Exchange Inbox and on IP Phone
Incoming voicemail message is placed on server
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ADVANCED USAGEVoicemail (contd)
Message in Exchange Inbox and on IP Phone
Remove message from Phone, removes it from
server, which removes it from Exchange as well
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ADVANCED USAGEVoicemail (contd)
Message in Exchange Inbox and on IP Phone
Remove message from Inbox, removes it from
server, which removes it from Phone as well
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ADVANCED USAGEVoicemail Set Up

• Set up Voicemail for the first time
• Press the Message soft key
• Record your Recorded Name, Personal Greeting and
  change your Passcode
  
• Follow the voice prompts all the way through to
  the end
  
• default passcode for voicemail is 3414841
• Change this passcode ASAP, new passcodes must
  be at least six digits

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ADVANCED USAGEVoicemail Check Messages

• To check your voicemail messages
• Press the Message soft key on your phone
• Enter your passcode after the prompt
• Press 1 to hear your messages

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ADVANCED USAGE Check Voice Mail from an
outside line

• Dial the Voice Mail Number (341-7999)
• Press the key
• At the enter your id number prompt, enter your
  telephone extension number
  
• Press the key
• Enter your passcode

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ADVANCED USAGEVoicemail Unity Express

• While on an established call, press the Transfer
  key
  
• Press the Key
• Dial the telephone extension number
• Press the Transfer Key

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More Information
campus.umr.edu/it/telecom
Fin