Software Quality Optimization for SAP Solutions

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Software Quality Optimization for SAP Solutions
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Poor Software Quality Carries Tremendous Costs
The impact of software errors is enormous
because virtually every business in the United
States now depends on software for the
development, production, distribution and
after-sales support of products and
services Arden Bement, NIST Director

• 80 of development budgets are spent on
  correcting errors
• 60B cost to the US economy alone due to software
  bugs
• 33 could be eliminated thru improved testing
  infrastructure
• 50 of all errors are found in post-deployment

The average cost of unplanned downtime for a
mission-critical application is 100,000 per
hour Gartner
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Software Quality Optimization
Integrating people, processes and technologies
continuously throughout the application life
cycle
Optimal application quality and performance
Faster time-to-delivery
Improved return on application andinfrastructure
investments
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Quality is vital for mission-critical applications
Rapidly Adapt to Dynamic Business change
Meet Market Requirements
Reduce Operational Costs
Boost Revenues
Increase Productivity
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The four metrics of quality are critical to SAP
applications
High Quality Business Applications
Does it do what it needs to be doing?
Is it there when you need it?
accuracy
availability
Does it do what it needs to do in an acceptable
amount of time?
performance
Does it service all the end-users?
scalability
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Common challenges in SAP environments
failure to meet Service Level Agreements
How can I avoid performance degradation and down
time so I can meet SLAs and ensure productivity
without impacting business operations?
difficult change management
How do I keep up with constant SAP version
changes?
How do I ensure that my SAP transactions are
intact when I am rolling out customizations?
How can I complete projects faster, while
lowering implementation and operation cost and
reducing deployment risks?
projects take too long and cost too much
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High quality SAP deployments require testing and
monitoring

test monitor to ensure quality
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Optimize quality throughout the application
lifecycle
Continuous Optimization
Plan
Design
Develop
Tune
Monitor
Go Live
Pre-Deployment
Production
SAP Application Lifecycle
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Segues Software Quality Optimization for SAP
Solutions
SilkCentral Test Manager Test Management
Continuous Optimization
SilkTest SilkPerformer Functional Testing Load
Testing
SilkCentral Performance Manager Application Perfo
rmance Monitoring
Plan
Design
Develop
Tune
Monitor
Go Live
Pre-Deployment
Production
Segue Consulting Training
SAP Application Lifecycle
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SQO for SAP Solutions products services
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Benefits of SQO for SAP Solutions
Achieve your quality goals
SQO for SAP Solutions
Accurately plan capacity, tune applications and
minimize resource requirements
Identify errors early, fix them quickly and
deploy with confidence
Manage performance thresholds, predict prevent
errors before users experience them
Ensure transactions are intact after
updates/upgrades, guarantee business continuity
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Key Features of SQO for SAP Solutions
Load Testing and Functional Testing with one
product Supported by SilkPerformer 7.0 for
applications using SAPGUI 6.2 True end-to-end
approach using SAPGUI scripting interface
Reuse test scripts for Application Performance
Monitoring SC Performance Manager 2.8 reuses
scripts and SAP server monitors
Simplified root-cause analysis of regression
errors Compare session logs of test runs
visually for difference on SAPGUI
Out-of-the-box record and playback
functionality Script recording through
point-and-click emulation of SAP user session
Enhance test process with easy script
maintenance Identify new or changed controls
with difference view
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Conduct functional testing of the SAPGUI
Use verifications for functional testing
Verify controls directly in the screenshot
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Conduct functional testing of the SAPGUI
Verifications are also checked under load and in
monitoring
Verifications succeeded during script run
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Conduct functional testing of the SAPGUI
TrueLog Compare View
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Reuse functional testing scripts for load testing
One tool for functional and load testing
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Powerful results analysis

• Plan capacity
• Manage thresholds
• Meet Service Level Agreements

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Reuse scripts in SilkCentral Performance Manager
for ongoing monitoring
SilkPerformer
SilkCentral Performance Manager
Reuse scripts for Application Performance Monitor
ing
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SilkCentral Test Manager for managing your entire
testing process
Supports unit, functional, load testing
customized scripts (VB, Perl, etc)
For managing manual and automated testing
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Maximize your investment in SAP Solutions
Achieve your quality goals performance scalabil
ity accuracy availability in an efficient and
cost-effective manner
Software Quality Optimization for SAP Solutions
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Additional Slides
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Segue Software

• A leader in Software Quality Optimization since
  1988
• A well-respected technology innovator
• Segue's technology has traditionally been favored
  by the IT "elite." Gartner Magic Quadrant report,
  2005
• An international company with over 3,000
  customers
• Fortune 1000 enterprise customer base
• Over 200 employees worldwide
• FY2004 revenues of 33 million (Nasdaq SEGU)

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Segue Optimizes Software Quality Worldwide
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Enterprises Rely on Segue

• Segue Customers Comprise
• 61 of the FORTUNE 100 eight of the FORTUNE 10
• The Top Five telecommunications companies
• The Top Three aerospace companies
• The Top Three investment banks
• The 1 computer products distributor
• The 1 office products distributor
• The 1 aircraft manufacturer
• The 1 department store

Based on the 2004 FORTUNE 100
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Competitive Strategy - SilkCentral
Quality Management Platform SilkCentral Test
APM Engines
Application Development Platforms
Network, System and ApplicationManagement
Platforms
Test Management SC Test Manager
Performance Management SC Performance Mgr
Functional Testing SilkTest
Performance Testing SilkPerformer
Active Monitoring SC-Active Monitor
Multilingual Testing SilkTest-Intl
Component Testing SilkPerformer CTE
Real User Monitoring SC-Passive Monitor
Software Application Lifecycle
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SQO for SAP Solutions
Quality Management Platform SilkCentral
Application Development Platforms
Network, System and ApplicationManagement
Platforms
SQO for SAP Solutions
Test Management SC Test Manager
Performance Management SC Performance Mgr
Functional Testing SilkTest
Performance Testing SilkPerformer
Active Monitoring SC-Active Monitor
Multilinual Testing SilkTest-Intl
Component Testing SilkPerformer CTE
Real User Monitoring SC-Passive Monitor
Software Application Lifecycle
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SQO for SAP Solutions Functional Testing
Use content verifications to check functionality
of SAP transactions

• Window Title verification is automatically
  scripted during recording
• Visually define verifications for Texts,
  ComboBoxes, CheckBoxes, Radio Controls, Labels
  and Buttons
• Verifications can be done against constant values
  or parameters (data driven testing)

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SQO for SAP Solutions - Load Testing

• Reuse functional test scripts for load testing
• Client-side performance thresholds validate
  acceptable end-to-end performance
• Real-time server-side resource monitoring
  provides immediate feedback on server capacity
  usage
• Front-end diagnostics with TrueLog On Error,view
  the state of every control on the window that
  raised the error at exactly the time the error
  occurred

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SQO for SAP Solutions - Application Performance
Monitoring

• Monitoring
• Real-time server monitors provide live view of
  SAP Server Side performance values
• Define multiple service levels and monitor
  actively that all are met
• Results Analysis
• Find and eliminate performance bottlenecks by
  correlating response times with back-end server
  statistics.

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SQO for SAP Solutions Test Management
Manage manual and automated testing Supports
unit, functional, load testing customized
scripts (VB, Perl, etc)