warranty management system, warranty management software

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INTELLI WARRANTY
A Intelligent Way to Manage your Warranty Process.
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MANUAL CLAIMS ISSUES 1/2

• Manual evaluation of costs for each claim/part
  is time-consuming and error-prone.
• Lack of image and document annotation
  capabilities in manual processes leads to
  difficulties in verifying claims.
• Manual search and validation of Vehicle
  Identification Numbers (VIN) and serial numbers
  can result in incorrect part identification.
• Absence of automation in manual systems leads
  to delays in claim approvals and processing.
• Difficulty in tracking deleted claims and
  drafts in manual systems.
• Manual systems may not provide comprehensive
  data analysis capabilities, hindering the
  identification of trends and opportunities for
  process improvement.

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MANUAL CLAIMS ISSUES 2/2

• Multi-currency and multi-language support is
  lacking in manual processes, hindering global
  operations.
• Inadequate maintenance of revision history for
  parts prices, labor rates, etc., affects auditing
  and accuracy.
• The absence of a streamlined claim forwarding
  process causes delays and inefficiencies.
• Limited communication capabilities in manual
  systems hinder collaboration between internal and
  external stakeholders.
• Manual generation of reports is time-consuming
  and less effective for business analysis.

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SOLUTION?
INTELLI WARRANTY
Intelli Warranty is a comprehensive warranty
claim and supplier recovery management system
specifically designed for OEMs. It streamlines
the entire warranty process, from claim
submission to supplier cost recovery, optimizing
operational efficiency and improving customer
satisfaction for the OEMs.
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INTELLI WARRANTY - FEATURES

• Built on the latest technologies MVC, JQuery,
  knockout js C
• Cross Browser Compatible
• Responsive Design works well on any device
• Multilingual multicurrency enabled
• On-fly language translation capabilities
• Fully integrated with SAP, dealer portal other
  legacy applications
• Multi-channel reporting Excel, PDF Microsoft
  SSRS
• User-Friendly Rich Graphical User Interface
• Interactive drill-down graphs
• Multiple delivery channels Web Mobile (Native
  Android IOS App available as add-on offerings)
• Secure role rights-based access

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DIFFERENT CLAIM TYPES

• OEM PDI Claim For products stored in the OEM
  warehouse and not yet billed to dealers or
  distributors, issues can be claimed through "OEM
  PDI" until billing occurs.
• Dealer PDI Claim If products are in dealer stock
  and not yet sold to customers, issues can be
  claimed through "DEALER PDI" until retailing
  happens.
• Post-Sale Claim When customers return to the
  dealer after the sale to report an issue, it
  falls under the most common type of claim.
• Campaign Claim OEM initiates these claims for
  potential issues in certain product parts,
  resulting in product recalls for free repair or
  replacement.
• Good Will Claim After the official product
  warranty expires, OEM may choose to provide
  warranty coverage for various reasons, leading to
  Good Will claims initiated as requests.
• Spare Parts Claim Customers can claim warranty
  for failed spare parts purchased over the
  counter, and authenticity can be verified through
  integration with Intellinet's parts system.

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DEALER CLAIM PROCESS

• The system offers the following claim types OEM
  PDI, Dealer PDI, Post Sales, Good Will, and Spare
  Parts.
• Dealers can create claims using different
  sources Admin-defined Templates, Campaigns,
  Pre-Approval, Re-Considered Requests, and the New
  Claim form.
• Supporting documents of all formats, including
  Images and Office documents, can be uploaded.
• A custom document viewer ensures user-friendly
  viewing and easy addition of documents.
• Validation checks ensure the correctness of the
  following information Product Serial Number,
  Warranty Coverage/Type of Claim, Part Number, and
  Labor Code.
• Claims can be saved as drafts at any stage, and
  administrators have access to view and manage
  these drafts.
• Labor and Parts incentives can be programmed
  based on the Claim Type.
• The system is integrated with Parts Catalog,
  Service Information Portal, and Field Technical
  Reports.
• Internal comments can be added, visible only to
  admin users.

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DEALER CLAIM PROCESS

• Claim forwarding facility to get inputs from
  external opinion on claim from admin users who
  are not a part of the work queue.
• Spare Parts Claim Validation with Purchase by the
  Dealer (EPC Integration)
• Facility to dealer to submit reconsideration for
  a Rejected claim
• Facility to the dealer to submit a pre-approval
  request for high-value claims
• Quick Easy Claim creation by using pre-approved
  templates
• Instant notification of campaigns and easy
  creation of claims by using campaign templates
• Snapshot view of all the important information by
  way of Dashboard Tiles
• Snapshot access of the claim status through
  interactive dashboard graphs
• Detailed production information by using the
  Quick Access menu
• Claim Audit Trail for complete tracking of a
  claim
• Systematic Request tracking of different services
  by using the Service Request module

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SUPPLIER WARRANTY / RECOVERY

• Auto-generate Supplier Claims upon Dealer Claim
  Approval with automated supplier identification
  based on system logic (Period, Part , Make,
  Model).
• Input provision for Recovery Information and
  supplier-specific calculation parameters.
• Manual Claim Regeneration facility for overriding
  system logic (Claim Regeneration).
• System-generated Supplier Recovery Report and
  custom fields definition for suppliers.
• Admin Claim Packaging Facility for efficient
  management.
• Facility to submit and track remittance requests.
• Generate multiple supplier claims against one
  dealer claim with a unified snapshot of dealer
  claim, supplier claim, and related work queue for
  admin users.

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RMA MANAGEMENT

• Multiple ways to generate RMA Pre Defined Rule,
  Bulk Process, and on-demand options.
• Seamless integration with FedEx UPS for
  tracking and call tag generation.
• Barcoded packing list for easy return and
  acceptance, along with scrap note generation
  acknowledgment.
• Correlated supplier dealer RMAs, with automated
  supplier invoice generation for parts return.
• Capture complete return analysis details,
  including auto-updating RMA status and integrated
  third-party address validation service to avoid
  delivery exceptions. Additionally, a facility to
  review Part Progress is available.

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POLICY - ADMINISTRATION

• Define part component coverage with
  inclusion/exclusion options, and group them for
  larger coverage.
• Define warranty coverage with start date,
  duration, and multiple applicable coverage
  definitions.
• Define model versions to determine applicability.
• Set warranty payment reimbursement terms and
  standard repair times for service operations.
• Programmable applicability with payment options
  based on various parameters like Dealer code,
  state, Type of claim, Model, Make, Period, or
  their combinations. Also, the ability to create
  policies in advance.

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WORK QUEUE, CAMPAIGN USER - MANAGEMENT

• WORKQUEUE MANAGEMENT
• Claims are allocated to Processors based on
  dynamic parameters.
• Claims are allocated to suppliers based on
  dynamic parameters.
• CAMPAIGN MANAGEMENT
• Provision to define Product Serial Numbers for
  specific campaigns.
• System report for Campaign status Campaign-wise
  and dealer-wise.
• Option to define campaign claim templates.
• Facility to define item-wise suppliers in
  campaign templates for recovery.
• Separate dashboard tile for campaigns to ensure
  proper visibility.
• USER MANAGEMENT
• Different login IDs with defined access and
  control levels.
• Role Management Defining access sets as roles
  and allocating/addition of roles to individual
  IDs.
• Area Of Responsibility based on State, Dealer,
  Plant, Supplier, Period, Type of Claim, Model,
  Make, or defined item combinations.

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PARTS MANAGEMENT

• Maintenance of Part price in terms of MAP, Dealer
  Price, Distributor Price MSRP across the
  timeline
• Tightly integrated with SAP/and other systems for
  any revision in price
• Part wise Supplier/make information transfer
  from SAP
• Provision to maintain the exceptions manually
• Integrated with EPC for model-wise part
  validation
• Integrated with EPC for past purchase validation
  by the dealer (Spare Part Claim)
• Provisions to tag parts as Serialize,
  Warrantable, Emission Warranty, Serviceable ,
  Pre-approval Is Active

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CLAIM ADMINISTRATION

• Audit Trail option to check the claim flow and
  status at every stage
• Auto approval of Claims on multiple programmable
  parameters
• Partial approval Provision to adjust approval
  amount as per part , Labor Other charges
  individual line item
• Facility to dynamically define conversion factors
  for multi currency management
• Claim/ Pre-approval Request / Service Request /
  Campaign count allocation to service manager on
  the basis of geographic mapping
• Facility to enter pre-defined rejection code for
  better claim analysis.

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INTELLI DVR - BUSINESS BENEFITS

• Improved Efficiency Streamlined warranty claims
  process reduces manual efforts, speeds up claim
  processing, and ensures accuracy.
• Cost Savings Automation minimizes administrative
  costs, prevents overpayments, and identifies
  fraudulent claims.
• Enhanced Customer Satisfaction Faster resolution
  of claims leads to happier customers and
  increased brand loyalty.
• Better Supplier Collaboration Seamless
  communication with suppliers improves recovery
  processes and strengthens supplier relationships.
• Real-time Data and Compliance Access to
  real-time analytics aids in making informed
  decisions, while ensuring compliance with
  industry regulations and reporting requirements.

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ABOUT US

• Product-focused IT company based in Gurgaon,
  Haryana, India.
• Specialized in providing After Market Software
  Solutions.
• Over 16 years of experience working with farm
  equipment, construction equipment, and automotive
  companies and other equipment manufacturers.
• Product users in more than 70 countries, with
  support for over 7 languages.
• Recognized as an innovative provider of after
  market software solutions.
• Intel Certified Software Partner.
• HP Certified Developer Solutions Partner
• Oracle Certified Silver Partner.

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YOU'RE IN A GOOD COMAPNY!
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AWARDS AND RECOGNITIONS
Our clients recognize us for our commitment to
excellence and delivering high-quality solutions.
Winner of Mahindra USAs Driving Positive
Change, Core Value Award Alternate
Thinking Award for Yr. 2015, Yr. 2016 Yr. 2018
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THANK YOU!
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91-9810134584
sales_at_intellinetsystem.com