Computer Aided Dining CAD

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Computer Aided Dining (CAD)

• CS410 Milestones Presentation
• 14 November 2002
• http//www.cs.odu.edu/samin/cs410/

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Project Team

• Project Manager Ken Belkofer
• Head of Research James Penney
• Post Mortem Albert Ayres
• Webmaster/Secretary Sunny Amin
• Marketing Francis Doligosa
• Budget Andrew Good
• Small Business Innovation Research
  (SBIR) Suwena Tham

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Presentation Outline

• Societal Problem
• Survey Overview
• Solution
• Components
• Objective
• Pros/Cons
• Will/Will not do
• Risks

• Milestones
• Deliverables
• Design Plan
• Resources
• Staffing requirements
• Budget

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Societal Problem

• The delay of communication between patrons and
  wait staff causes reduction in patron
  satisfaction and table turnover

5
Surveys

• Over 60 people surveyed
• Ages ranged from under 16 and up
• 89 spend on average 5-20 per plate
• 76 spend 30-90 minutes per meal

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Perceived Excessive Delays
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Solution

• Provide a tool to assist casual chain restaurants
  in improving communications between patrons and
  restaurant staff to minimize wasted time
• Definition
• Casual-chain restaurants are multiple, same-brand
  restaurants that provides good food and table
  service at a relatively low price. Check
  averages are approximately 10-25

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Functional Components
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Server

• POS Compatible Server
• 999.00
• Will Come With
• Monitor
• Keyboard
• Mouse
• CPU
• Software Choices

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Table Unit

• Symbol SPT-1500
• 440.00
• Monarch HandiPrint 6015 Handheld Printer
• 350.00
• Table Mount
• 30.00

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Restaurant Staff Unit

• Partner 4000 Touch Screen Terminal
• 2000.00
• Cash Drawer
• 200.00

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Printers

• Epson TM-U200
• 210.00

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Survey

• 87 of those surveyed, said they would use the
  system if available

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Objective

• Provide a tool to help the restaurant make a
  larger profit
• Provide restaurants a tool to provide better
  service to the patron
• Provide the patron with a tool to help improve
  their dining experience
• Try not to alienate patrons

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PROS

• Improve communications
• Increase efficiency
• Faster turn over of tables
• Reduced order errors
• Better service to patrons

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CONS

• Initial cost
• Initial slow down due to patron questions
• Rush hour may still cause extended waits
• Training of staff and patrons

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Solution Will

• Reduce delay in communications
• Reduce delay in ordering
• Reduce delay in bill payment
• Reduce forgetfulness
• Reduce incorrect billing

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Solution Will Not

• Solve delay in seating if at max. capacity
• Solve delay in receiving food
• Solve restaurant staff carelessness
• Solve cleanliness
• Solve rudeness

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Risks and Recommendations

• Damage to table top device
• Spill proof, mounted, rugged shell
• Refusal of use by patrons
• Restaurant staff available
• Radio Frequency (RF) interference
• Ensure wireless system is on approved frequency
  and exterior grounded to minimize RF intrusion
• General computer failure
• Technical support available 24hrs
• Possible theft of table top unit
• Alarm at exit

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Milestones

• CS410
• Project Feasibility
• Project Milestones
• Functional Specifications
• Grant Proposal
• Web Site
• Project Approval

• CS411
• Contracts
• Develop/Test Software
• Procure/Test Hardware
• Documentation
• Integrated Testing
• Completed Prototype

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Milestones (cont)

• Fall 2002
• Feasibility
• System Engineering
• Approval
• Spring 2003
• System Development/Testing
• Prototype

• Summer/Fall 2003
• In Restaurant Testing
• Marketing
• Training
• Production
• Long Term Support

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Deliverables

• Fall 2002
• WBS 14-Nov-2002
• Timeline 14-Nov-2002
• Webpage 12-Dec-2002
• SBIR 12-Dec-2002
• System Engineering 27-Nov-2002
• Spring 2003
• System Development 14-March-2003
• Testing Results 14-May-2003
• Prototype 14-May-2003
• Summer/Fall 2003
• In Restaurant Testing Results 15-Oct-2003

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Management Plan

• Detailed in WBS and Timeline provide in handout
  and on website
• Requires four semesters till ready for production
• Fall 02 Approval/Research
• Spring 03 Development
• Summer 03 Testing
• Fall 03 Testing/Production

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Evaluation Plan

• Testing will be in three phases
• Individual Unit
• Integrated
• Restaurant
• All testing will be conducted IAW specs detailed
  during the system engineering phase

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Marketing Plan

• Target Audience (Casual Chain Restaurants)
• Applebees
• Bennigans
• Olive Garden
• Ruby Tuesdays (over 500 in U.S.)
• Outback
• Strategy
• Testing in a restaurant
• Newspaper, Magazine Ads
• Demo CD
• Brochures

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Funding Plan

• Funding Activity
• National Science Foundation
• Phase limits
• One (Feasibility/Engineering) 100,000 (maximum)
• Two (Development/Test) 750,000 (maximum)
  
• Three (Test/Production)
• Phase 1 is for about 6 months and phase 2 is for
  about 24 months

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Phase One

• Detailed Breakdown in Handout Tab 8
• Personnel 79,500.00
• Hardware 20,164.00
• Total 99,664.00

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Phase Two

• Detailed Breakdown in Handout Tab 9
• Personnel 672,500.00
• Hardware 76,621.00
• Total 749,121.00

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Phase Three

• Detailed Breakdown in Handout Tab 10
• Personnel 528,000.00
• Hardware 59,100.00
• Total 587,100.00

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Costing

• Cost to the restaurant (avg. 25 tables (NRA))
• 1 server 2,000.00
• 2 staff units 5,000.00
• 3 printers units 800.00
• 25 table units 21,000.00
• Software 2,000.00
• Service Contract (Annual after) 3,000.00
• Misc. 3,000.00
• Labor 2,000.00
• Total 38,800.00

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Costing

• Total Cost Phase One and Two
• Phase One 99,664.00
• Phase Two 749,121.00
• Total Cost 848,785.00
• Annual Cost
• Phase Three 587,100.00
• Our payback
• Initial Install
• 5,000.00 500 2,500,000.00
• Annual Service
• 3,000.00 500 1,500,000.00

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Costing

• Restaurant payback
• If half the tables seat one more patron per day
  at an average of 20 per seating (NRA)
• 12.52025016040,000
• 160/30

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References

• Employment Wage Estimates. U.S. Department of
  Labor. 2001. Stats.bls.gov/oes/2001/
• NRA. National Restaurant Association. Nov 2002.
  www.restaurant.org
• Point of Sale Super Store. POS World. Oct 2002.
  http//posworld.com/
• Quick Seat. 2002. ODU CS410 Spring Class. Oct
  2002. http//www.cs.odu.edu/cpi/cpi-s2002/quick_s
  eat/
• Wireless Waitress. Computer Resource Group. Oct
  2002. http//www.thewirelesswaitress.com
• Wireless Touch Screen. Viewsonic, Oct 2002.
  http//www.viewsonic.com/

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