You Dont Get a Second Chance

1
You Dont Geta Second Chance

• The Power and Importance
• of Business Etiquette

Missouri Business Education Association Fall
Conference November 18, 2006 Kellie Reese
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Business EtiquetteCan Make or Break Your Success

• Introductions
• Communications
• Professional Image
• Social Skills
• Spatial Arrangements
• Dining Etiquette
• Embarrassing Situations
• Activities
• Scoring Guide
• GLEs

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Introductions

• Who is introduced first?
• What if someone forgets to introduce you?
• Before an event, what can you do to refresh your
  memory about the people you are likely to meet?

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Introductions

• Handshakes
• Controller
• Sandwich
• Dead Fish
• Limp Fingers
• Obtained from article entitled Business
  Body Language Handshakes, Eye Contact, Posture,
  and Smiles written by Lillian D. Bjorseth
  obtained at www.sideroad.com/Business_Etiquette/bu
  siness-body-language.html

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Communications

• Attitude
• Listening Skills
• Voice Clarity
• Voice Tone
• Preparedness
• Cheerfulness
• Appropriateness
• Build Rapport

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Communications

• Telephone
• What should you do if you forget someones name?
• What is a common courtesy when using speaker
  phone?
• What are common courtesies regarding cell phones
  and pagers?
• How many times should the phone ring before it
  is answered?
• What can you do before you answer the phone to
  try to create a good first impression?
• How often should you check back with a caller
  once he/she has been placed on hold?
• Is it necessary to return calls if you dont
  have answers to the callers questions?
• What information should you provide when you
  initiate a call?
• What information should you provide when youre
  on the receiving end of a phone call?

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Communications

• E-mail
• Make the subject line specific.
• Dont forward messages until you delete the
  extraneous information.
• Address and sign your e-mails.
• Dont type in all caps.

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Professional Image

• Appearance
• 55 of the message you communicate is conveyed
  through your visual appearance.
• Albert Mehrabian, Professor of
  Psychology at UCLA

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Professional Image

• 90 of the customers contact is with employees.
• People are a key factor in your own and your
  business success.
• Most behavior that is perceived as disrespectful,
  discourteous or abrasive is unintentional.
• Improve perception to project a successful
  professional image.
• No runs in stockings
• No lingerie showing
• No lipstick on teeth
• No perspiration stains in the armpits
  of shirts
• No food stains on ties
• No dandruff

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Social Skills

• Doors
• Who opens the door?
• Who goes through the door first?

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Social Skills

• Common Courtesies
• Sit up straight.
• If you cross your legs, do so at the ankles.
• Remember the Golden Rule.
• Address people by their name.
• A thank-you note should be handwritten.
• Be courteous and thoughtful, regardless of the
  situation.
• Talk and visit with all people.
• Avoid interruptions if at all possible.
• Always pass along credit and compliments to
  everyone who made a contribution.
• Strive to make the people around you feel
  comfortable and valued.

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Spatial Arrangements

• Stand 3 feet from person you are talking to in
  order to not invade their personal space.

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Dining Etiquette

• How do you know where to sit?
• Where do you put your purse or briefcase?
• The business lunch is much more than a meal.
• The guest should order first host should give
  suggestions.
• The best seat goes to the guest, and the host
  sits to the left.
• Dont reach for things.
• Offer to the left, and then pass to the right.
• If you have to excuse yourself from the table,
  place your napkin in your chair.
• When you are finished eating, place your knife
  and fork in the middle of the plate with the
  handles resting on the plate with the top of the
  utensils pointing at the number 10 and the base
  of the utensils pointing at the number 4..
• Place the napkin to the right side of your plate
  or on your chair when you get up.
• Don't put your elbows on the table.
• Dont bring up business.

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Dining Etiquette
BMW bread, meal, wine/water Diagram obtained
from Old Farmers Almanac at createmyevent.com
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EmbarrassingSituations

• Tell others if they are in an embarrassing
  situation.
• Open zipper
• Food or lipstick on teeth
• Toilet paper caught in pants or on shoe
• Nose inhabitants
• Other embarrassing situations

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Activities

• 1 Identify each numbered item on the place
  setting sheet (included in your packet).
• 2 As a team, set place setting pieces correctly
  (included in your packet).
• 3 As a team, deliver a presentation using
  PowerPoint over a business etiquette topic
  (instructions and scoring guide included in
  your packet).

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Crosswalk

• Crosswalk is included in your packet that
  includes
• Competencies
• Show-Me Performance Standard Goals
• Show-Me Knowledge Standard Goals
• Grade Level Expectations (GLEs)
• Business Education Standards

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Contact Information

• Kellie Reese
• Bloomfield High School
• P.O. Box 650
• Bloomfield, MO 63825
• 573.568.2146
• kreese_at_mail.bloomfield.k12.mo.us