Measure Matters, and Measures that Matter

1
Measure Matters, and Measures that Matter

• Martha Kyrillidou
• ARL Statistics and Measurement Program
• FEDLINK
• April 27, 2000

2
ARL and FEDLINK

• Membership
• Agenda issues
• Statistics issues
• Measurement and accountability

3
Documenting Trends

• Serial and Monograph Costs
• Interlibrary Loan/Document Delivery
• Expenditures in ARL Libraries
• Expenditures for Electronic Resources
• Salaries and Human Resources Issues
• Preservation Statistics

4
Measures that Matter

• Input - Output - Outcome - Impact
• Mission - Goals and Objectives - Constraints and
  Opportunities - Program Evaluation
• Balancing customer, stakeholder and employee
  interests
• Establishing accountability Collecting and using
  data

5
Background and Development of New Measures
Initiative

• Collaboration between the Statistics and
  Measurement and the Research Library Leadership
  and Management Committees
• Areas of interest characterized at January 1999
  retreat in Tucson
• White papers addressed possible areas for
  investigation
• Areas of interest and topics for investigation
  tested with members at May 1999 ARL meeting
• From May to October 1999, topics were explored
  with members, experts, and others interested in
  new measures
• Identification of specific projects to be
  undertaken

6
ARL New Measures Initiative Projects

• Investigation of outcomes research
• Demonstration studies of service effectiveness
  measures
• Project on defining usage measures for electronic
  information resources
• Identification of cost drivers in libraries
• Develop assisted self-study program applying the
  results of the ILL/DD studies

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Forthcoming Events

• ARL Measuring Service Quality Symposium -
  October 20-21, Washington D.C.
• NISO Invitational Workshop to initiate the
  revision process for Library Statistics ANSI/NISO
  Z39.7-1995 - November
• ARL Electronic Use and Usage Workshop - Spring
  2001
• 4th NORTHUMBRIA International Conference on
  Performance Measures in Libraries - August 12-16,
  2001, Pittsburgh, PA

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Stay in Touch

• subscribe arl-announce_at_arl.org by sending a
  message to listproc_at_arl.org
• ARL Web site lthttp//www.arl.orggt
• ARL Statistics and Measurement Web Site
  lthttp//www.arl.org/stats/gt
• New Measures Initiative lthttp//www.arl.org/stats/
  newmeas/newmeas.html
• Email martha_at_arl.org