Jennifer Ward

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Supporting Usability Testing with Morae 3
Jennifer Ward Head of Web Services, UW
Libraries Kathryn Whitenton User Experience
Graduate Staff Assistant
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Morae 3 Background Benefits Implementation Demo
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What is Morae?

• Released in 2004 by TechSmith
• (www.techsmith.com)
• Software application designed to
• support usability testing
• Three components Recorder
• Observer
• Manager

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• Microsoft Windows XP or Windows Vista
• 2.0 GHz Core 2 Duo or equivalent processor
• 2 GB RAM
• Dedicated 128 MB video card
• PCI Express x16 graphics
• Windows-compatible sound card, microphone, and
  speakers
• 15 MB disk space per minute for recording and
  highlight video creation
• Observer 100 Mbps
• Software bundle 1120, includes discount for
  higher education/government institutions

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• screen capture
• keyboard
• mouse
• webcam
• microphone
• supports remote observation
• supports multiple real-time observers
• easy creation of highlight videos
• built-in results graph generator
• tag and code recordings with notes

INPUT OBSERVATION OUTPUT
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Why did we choose Morae?

• Previous usability projects used Camtasia
• Adequate but limiting
• No support for real time observation
• No webcam to easily capture facial expressions
• Post-test analysis very time consuming
• Limited support for producing highlight videos

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• We Used
• Dell Optiplex GX280, Intel Pentium 4, 2.80 GHz
  processor with 3.00 GB of RAM
• Windows XP Pro, Service Pack 3
• Internet Explorer 7, Mozilla Firefox 2.0
• Graphics Card eGeForce 7300 GS DDR2 256mb PCI-E
• Web Camera Logitech Quickcam Messenger (No.
  960-000161)
• Dell Ultrasharp 1704 FPV 17 Monitor
• Dell SK-8115 Compact USB Keyboard
• M-UVDEL1 Optical Mouse
•  

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• Test structure was inspired by previous
  collaborations with OCLC
• Participant and facilitator in the usability lab
• Observers down the hall in a conference room
• Typical test structure
• Introduction, signing of consent
• Pre-test questions
• Set of tasks
• Post-test questions
• Final wrap-up

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• Include local and remote library staff via real
  time observation
• More resources to spot and solve usability issues
• Increased awareness and support for usability
  efforts
• Rapid production of highlight videos
• Quickly disseminated to staff
• Persuasive support for site changes

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• Consent
• Record
• Test
• Save
• Import

• Explain recording options
• Establish connection with remote machine
• Start recording
• Prompt participant to speak up
• Autopilot runs participants through tasks and
  survey
• Once the session is complete stop recorder
• Save the recording
• Open Morae Manager
• import the recording file for editing

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• Autopilot
• Presented on-screen task instructions and survey
  questions
• Pro paperless, editable, automatic capture of
  task metadata
• Con burden on participant
• Multiple recording schemes (video vs. audio only)

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• Survey Definition
• Built in System Usability Scale (SUS) Survey
• Enter your own custom survey

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Analysis Tab Task folders Timeline Color
coded flags
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• Timeline Zoom
• Pause/Play with spacebar
• 1.5x and 2.0x playback

Key Analysis Features
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Annotation Markers Text notes Difficulty
Scoring
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Task Notes Search Export to excel
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• Graphing Tab
• Built in data sets
• Time on Task
• Average Difficulty
• Averages or details
• Export Data to Excel

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• Highlight Videos
• Build on a Storyboard
• Similar to other simple video editing programs
  (iMovie, Captivate)
• Export as wmv or avi

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Detailed findings Report
http//lib.washington.edu/usability/redesign2008/b
riefreport.pdf
Questions?
Jennifer Ward Head of Web Services, UW
Libraries jlward1_at_u.washington.edu Kathryn
Whitenton User Experience Graduate Staff
Assistant whiteka_at_u.washington.edu