Oglesby Union Results of ACUIEBI Survey

1
Oglesby UnionResults of ACUI/EBI Survey

• Florida State University
• 2002

2
Two Types of Survey Questions

• How satisfied are you with. ?
• To what extent do you agree with. ?

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How satisfied are you with.?

• (7) Very Satisfied
• (6) Moderately Satisfied
• (5) Slightly Satisfied

Student Satisfaction
Raw Score the sum of the students satisfactory
responses
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To what extent do you agree with. ?

• (7) Extremely
• (6) Agree
• (5) Slightly
• (4) Moderately

Positive Indication
Raw Score the sum of the students positive
responses
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Methodology

• A Raw Score was developed for each survey
  question to show the students satisfaction
  level. This was done for FSU responses and our
  six Benchmark institutions.
• In order to compare FSU to the Benchmark
  institutions we subtracted the FSU Raw Score from
  the Benchmark Raw Score to come up with an
  Adjusted Score.
• a.) FSU Raw Score gt Benchmark Raw Score
  (Positive Differential) Higher Adjusted Score
• b.) FSU Raw Score lt Benchmark Raw Score
  (Negative Differential) Lower Adjusted Score

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FSU Interpretation of ACUI/EBI Study

• Top 20 80 100
• Upper 20 71 79
• Middle 20 61 70
• Lower 20 45 60
• Bottom 20 10 44
• This is a way for us to look at the survey to
  accomplish another purpose of the ACUI/EBI study,
  which is continual institution improvement.

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Dispersion of FSU Benchmark Raw Scores
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Top 20 (80 100)
9
Top 20 (80 100)
10
Upper 20 (71 79)
11
Middle 20 (61 - 70)
12
Lower 20 (45 60)
13
Bottom 20 (10 - 44)
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Improvement Strategies

• Increased custodial staff for Union cleanliness
• Hired a Marketing Director for the Union
• Changed Food Service contract from Sodexho to
  Aramark Outsourced
• Planning merger of Guest Services and Krentzman
  Lounge/Information Desk to improve customer
  service
• Planning Leadership Center with Leadership
  Director position
• Reworking Bookstore contract Outsourced

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Conclusion

• Looking at the survey from this angle shows us
  that in a general overview we fare well as
  compared to our selected Benchmark Institutions
• Even where we are successful there is still room
  for improvement
• Where we fall below our Benchmark/ Selected Six
  institutions we need to come up with new and
  different ideas to solve the problems