Snoqualmie Valley School District

1

• Snoqualmie Valley School District
• Employee Assistance Program

Employee Orientation October, 2008
CIGNA Behavioral Health
2
Objectives

• What is an Employee Assistance Program?
• What problems does it address what services does
  it provide?
• Who can use it?
• How do I access the services?

3
What is an EAP?
An EAP is a benefit that is paid for by your
employer, for employees and their household
members to assist with personal or work related
concerns, such as

• Family problems
• Alcohol/drug abuse
• Emotional issues, stress, or other personal
  issues
• Legal or financial questions
• Work/life needs

4
Snoqualmie EAP Access 888.371.1125

• Confidential
• No cost
• Available 24 hours a day, 7 days a week
• Up to 3 visits with a counselor per issue
• Unlimited Telephonic Consultations
• Household benefit
• Web resources

5
(No Transcript)
6
What are Life Events Benefits?

• Life Events services are
• Confidential
• Available around-the-clock every day of the year
• Accessible by
• Toll-free telephone [phone]
• Online www.cignabehavioral.com (Employer ID
  snoqualmievalley)
• Includes
• Consultation and referral to local providers and
  national services
• Comprehensive resource library of support
  materials
• Easy-to-use online website
• Free to employees and the people of importance in
  their lives

Balancing the competing demands of work and
family life can be a very difficult and
frustrating task. Your life events service
provides a helping hand when you need it most a
little extra support to manage through lifes
frequent challenges.
7
What are Life Events Benefits?
Consultation and Referral

• Consultations
• Access to Life Events experts for advice and
  referral by
• Telephone
• Assisted Search
• LiveConnectsm web-based instant messaging
• Available around-the-clock every day of the year
• Available in English, Spanish and other languages
• Referrals
• Confirmed and matched to your unique needs full
  vacancy checks
• Detailed information on services offered and fees
• Delivered within 12 business hours 6 business
  hours for emergency requests
• Delivered by email, fax, priority mail - your
  choice

Our Life Events Consultants are experts in their
field. Each has received specialized training to
provide you with the best and most knowledgeable
service available. Consultants are available
24/7 to help you find the resources and services
you need.
8
What are Life Events Benefits?
Resource Library

• A large collection of useful and authoritative
  resources to support your request
• Tip-sheets
• Check-lists
• Handbooks
• Audiocassettes
• Videos
• Interactive CDs
• Spanish language materials
• And much more

9
What are Life Events Benefits?
Online Resources

• The online services include
• 2000 resource articles
• Self-search locators for
• Child and elder care
• Public private schools
• Adoption
• Volunteer opportunities

• Interactive physical and emotional health
  assessments
• Streaming audio and video
• Moderated discussion groups
• LiveConnectsm
• Reviewed and annotated best of the web links
• Monthly webinars telephonic seminars

10
What Kinds of Questions Can I Ask?

• Theres no such thing as a bad question. Your
  Life Events services are designed to support all
  aspects of your life
• Family and Caregiving
• Health and Wellness
• Emotional Wellbeing
• Daily Living
• Here are some real-life examples of questions our
  consultants have answered
• My day care provider is moving and I need to
  find another provider before the end of the
  week.
• My father is having a hard time staying at home
  by himself. I need information about alternative
  living and care options. I also need some help
  talking to him about this issue.
• My wife has taken a new job and we will be
  moving to another state. I need information about
  the schools and civic organizations in the area,
  as well as a listing of local realtors.
• I would like to start exercising more regularly
  and have heard a lot about Pilates. Can you send
  me some more information about this type of
  exercise and information about open classes in my
  area?
• My son has recently been diagnosed with ADHD.
  Are there any parent support groups I can join?
• My daughter is getting married this weekend and
  the baker just called and said their oven is
  broken. I need a wedding cake for 150 people in
  two days help!
• Ive just been laid-off from work and need help
  finding training and job placement programs. Its
  been more than 20 years since I had to look for a
  job how do I do this?

11
FAMILY
well BEING
11
12
Family
Children

• Consultations and referrals for
• Child Care Centers
• Family Day Care Centers
• Back-up Care
• Sick-Child Care
• Nannies
• Lactation Support
• Summer Camps
• Adoption
• Public and Private Schools
• Tutors
• And much more

Finding care options for children can be a
time-consuming and confusing process. Locating
providers and then understanding how to assess
the care offered can feel genuinely
overwhelming. Thats where we come in.
13
Family
Older Adults

• Consultations and referrals for
• Assisted Living Facilities
• Nursing Homes
• Adult Day Care Programs
• Caregiver Support
• Retirement Communities
• Elder Hostels
• Meals-on-Wheel Programs
• Home Safety
• Elder Driving
• Geriatric Case Managers
• Hospice
• And much more

Serving as a caregiver for an elder family member
or friend is not a simple job. Most of us are
unprepared for the magnitude of the
responsibility and are unaware of where to turn
for assistance and support. Thats where we come
in.
14
HEALTH ANDWELLNESS
well BEING
14
15
Health and Wellness

• Consultations and referrals for
• Fitness Centers
• Aerobics Classes
• Fitness Instructors
• Fitness Equipment
• Nutritionists
• Personal Health Coaches
• Smoking Cessation Support
• Weight-loss Programs
• Complimentary Medicine
• And much more

New Years is not the only time to make a
resolution to improve the health and wellness of
your family and yourself healthful living is a
year-round endeavor. But its not always easy to
find the right programs and services to fit into
a busy schedule. Thats where we come in.
16
EMOTIONALWELL-BEING
well BEING
16
17
Emotional Well-Being

• Consultations and referrals for
• Personal Development
• Self-Improvement Groups
• Stress Management
• Life-long Learning
• Meditation Programs
• Time Management
• Change Management
• And much more

Once you have made the decision to make a
positive change in your life, its not always a
simple task to find the programs and services
that can really help. Thats where we come in.
18
Information Services

• Healthy Rewards Discount Program
• Discounts up to 25 on services/supplies for
• Lasik eye surgery
• Chiropractors
• Massage therapy
• Acupuncture
• Vitamins
• Herbal supplements
• Healthy magazines
• Hearing care
• And much more..

19
Information Services

• Online Services at www.cignabehavioral.com
  Employer ID snoqualmievalley
• Provider Directory
• Article Library
• Emotional Well-Being Online
• Healthy Rewards Online
• Monthly webinars
• MyReminders
• Quarterly Awareness Series
• Online Access and Referral

20
When You Call
21
EAP Process

• Problem clarification
• Plan of action
• Referral
• Follow-up