Public Service Delivery BS 3004

1
Public Service DeliveryBS 3004

• The Challenges to Public Service Delivery
• - Public Service Management Aidan and Rose
  chapters 1 2.

2
The Traditional Model - 1

• The UK as a Mixed Economy
• The State creates the conditions in which markets
  can operate
• The state carries out the necessary functions
  that the private sector cannot or should not
• On Moral Grounds the state provides certain
  essential services

3
The Traditional Model - 2

• The Post 1945 Never Again principles
• Political consensus necessary to maintain the
  principle of public service
• Key areas of needs best delivered by public
  sector health, education, housing, social care.
  
• Telecommunications? Postal Services ? Steel?
  Shipbuilding?

4
The Traditional Model 3

• Public Service
• Funded by the Public Purse
• - Organises by Public Organisations
• - Delivered by Public Employees

5
The Traditional Model - 4

• Public Sector Organisations
• - bureauracratic, mechanistic, centralised,
• paternalistic
• Relevant if
• - environment stable, roles clearly defined
  
• and enduring, decisions made at the top
• Public Employment Culture
• - secure, professional, paternal, neutral,

6
Challenges to the Traditional Model Economic

• 1970s poor economic performance
• Late 1970s public expenditure cuts
• High inflation Public Sector wage claims
• Disputes and Strikes in the Public Sector

7
Challenges to the Traditional Model Political - 1

• Labour Government fails to deliver economic and
  social stability - 1978/79 Winter of Discontent
• Election of radical Conservative Government
  1979
• New government principle of restoring power to
  individuals and get rid of the nanny state
• Change to the mixed economy balance by increase
  in the role of the private sector
• privatisation of telecoms, public transport,
  gas, water, electricity. (started in Thatcher
  govt, continued by Major govt)

8
Challenge to the Traditional ModelPolitical 2

• Labour Party reform New Labour
• - not in the unions pocket
• - Prudent
• - Modern and in touch
• - The 3rd WayRights and Responsibility
• The peoples needs require you to change
• If you are unwilling or unable to work to the
  modern agenda, the government will look to other
  partners to take on your role
• - Tony Blair

9
Challenge to the Traditional Model - Social - 1

• Demographic trends e.g. -
• - ageing population
• - extended life expectancy
• - lower birth rate
• - smaller households

10
Challenge to the Traditional Model Social - 2

• Cultural changes e.g. -
• - The Individual
• - a Mosaic Society
• - The Customer is King
• - Female Employment

11
Challenge to The Traditional Model- Science and
Technology

• Scientific Advance - creates new expectations
  e.g. health care
• Information and Communications Technology(ITC)
  offers benefits to the organisation and delivery
  of public services

12
Impact of Changing Contexts?

• Financial constraint
• Prioritising of needs
• What is best way of providing services?
• Move away from bureaucratic/paternalistic style
  of public sector management

13
For Next Week !The Fire Service Dispute

• Read and listen to information on the dispute
  its causes, the position of the union, the
  employer, the government.
• Question - How does this dispute relate to and
  illustrate some of the issues raised in this
  session?
• Sources Broadsheet Newspapers Times,
  Telegraph, Independent, Guardian, Financial
  Times, plus TV and Radio news and analysis