GeorgiaVIEW

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GeorgiaVIEW

• BlackBoard Learning SystemTM Vista Enterprise
  License Implementation in the University System
  of Georgia

2
Presenters

• Board of Regents of the University System of
  Georgia
• Brian Finnegan, Director Emerging Instructional
  Technology
• George Hernandez, DBA
• Doug Hyche, Project Manager
• Rann Rudisill, Project Manager - Support
• Presidium Learning
• Elias Ferdoussi, Director of Sales Tech Support
  Solutions

3
ExpectationsWhen you walk away today you will
have

• SUPPORT - A better understanding of the major
  support successes through partnering with
  Presidium Learning and leveraging local OIIT
  HelpDesk Resources.
• COMMUNICATION Concrete examples of effective
  communication milestones and methods through the
  publication and distribution of the GeorgiaVIEW
  Accomplishments Document and utilization of the
  GeorgiaVIEW Resource Gateway

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ExpectationsWhen you walk away today you will
have

• INFRASTRUCTURE An overview of the architecture
  in place to support an enterprise rollout of this
  scale and the growth/changes necessary to support
  increasing usage.
• RESOURCES Information you can take with you
  regarding the major milestones and successes of
  the GeorgiaVIEW Project as well as a detailed
  Infrastructure Reference Fact Sheet.

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GeorgiaVIEW Overview
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Background

• Board of Regents of the University System of
  Georgia
• Oversees 35 Public Colleges Universities of
  Georgia and the Public Libraries of the 159
  counties.

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Background

• The Board oversees 35 institutions 4 research
  universities, 2 regional universities, 13 state
  universities, 7 state colleges, and 9 two-year
  colleges. These institutions enroll more than
  250,000 students and employ more than 9,500
  faculty and 35,000 employees to provide teaching
  and related services to students and the
  communities in which they are located.

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Deployment

• 2 Production Sites
• d.view 13 institutions
• u.view 19 institutions
• 1 Testing/Training Site

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Usage Statistics
Initial Data Point taken 2 weeks into term
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GeorgiaVIEW Support
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End User Support Online Support Center

• Presidium Learning USG Relationship
• OSC Pilot History (Pilots 1, 2, 3 20052006)
• OSC Portal Overview
• http//supportcenteronline.com/ics/support/default
  .asp?deptID3094
• or
• http//help.view.usg.edu

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Incremental Online Support Center Pilots

• Pilot 1 Seven institutes
• including eCore
• Pilot 2 Three additional institutes
• including Georgia State University Georgia
  Perimeter College
• Pilot 3 Eleven additional institutes
• including USG Collaborative Programs
• Statewide Online Support Center / Summer 2006
• All remaining USG Vista institutes 34 Total

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OSC Usage

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OSC Portal
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OSC Survey
ONLINE SUPPORT CENTER KNOWLEDGEBASESURVEY
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OSC Phone Support
ONLINE SUPPORT CENTER PHONE SUPPORT
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OSC Live Chat
ONLINE SUPPORT CENTER LIVE CHAT
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OSC CE Portal
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Administrator Support Common Support Model

• Common Support Model utilizing ITSM Remedy (Bb
  Learning System and Banner Support Groups)
• Development and implementation of
  Pre-Defined Summaries in ITSM
• Tracking Imports and the Progress of Imports
  through ITSM Change Request Module (for both
  production instances of Bb Learning System -
  Vista as well as the training
  instance)

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Common Support Model utilizing ITSM Remedy
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GeorgiaVIEW Communication
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Emergency Communication Service

• ECS - Delivery of initial one-time, one-way
  simple text message announcements delivered
  through a wireless, mobile communication devices
  (mobile telephone, pager, Blackberry, etc.)
  subscribed to a USG owned and administered list
  service (topic based).
• Content of message points recipients to
  http//status.usg.edu

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Emergency Communication Service
status.usg.edu
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GeorgiaVIEW Accomplishments Document

• Insert General Text Here
• http//alt.usg.edu/gaview/GAVIEWaccomplishmentsdoc
  .pdf

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GeorgiaVIEW Resource Gateway

• Password protected and centralized website to
  provide a variety of announcements, support
  materials, reports, and other resources to USG Bb
  Learning System - Vista Institutional
  Administrators.
• Allows for BlackBoard documentation to be
  provided in a secure way.
• Allows for GeorgiaVIEW specific documentation and
  information to be
  provided in a
  secure way.

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GeorgiaVIEW Resource Gateway
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GeorgiaVIEW Infrastructure
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GeorgiaVIEW Infrastructure

• The infrastructure in support of the GerogiaVIEW
  project is designed to provide the highest levels
  of performance and fault tolerance.
• Two identical GeorgiaVIEW hosting locations
  support the USG institutions, collaboratives, and
  special projects. At each site, physical and/or
  logical redundancy is build into each tier in the
  architecture.

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GeorgiaVIEW Infrastructure
Network
Database

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Summary
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Questions

• Brian Finnegan
• brian.finnegan_at_usg.edu
• George Hernandez
• george.hernandez_at_usg.edu
• Doug Hyche
• doug.hyche_at_usg.edu
• Rann Rudisill
• rann.rudisill_at_usg.edu
• Elias Ferdoussi
• EFerdoussi_at_presidiumlearning.com