GeorgiaVIEW

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GeorgiaVIEW

• Harold G Powers
• Project Manager University System of
• Georgia Learning Solutions Group
• Georgia State University

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(No Transcript)
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Board of Regents of the University System of
Georgia

• 253,552 Students
• 9,500 Faculty
• 3500 Employees
• 4 Research Universities
• 2 Regional Universities
• 13 State Universities
• 7 State Colleges
• 9 Two-Year Colleges

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WebCT in the USG
Jan 03 First institution live in Vista 1.2
1997 Initial Campus Uses of WebCT
2000 First Certified Server
2001 8 Certified Servers. 31 Institutions on
System Server.
199914 Campuses Using WebCT
Jan 04 17 Institutions in Vista 2.0
April 02 Systemwide Agreement for Vista
1999 System Endorsement. System Server and
Helpdesk
August 05 Vista 3.0 goes live.
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Current BbLS Vista Deployment
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GeorgiaVIEW Infrastructure
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Infrastructure Philosophy

• The infrastructure in support of the GeorgiaVIEW
  project is designed to provide the highest levels
  of performance and fault tolerance.
• Two identical GeorgiaVIEW hosting locations
  support the USG institutions, collaboratives, and
  special projects. At each site, physical and/or
  logical redundancy is built into each tier in the
  architecture.

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Infrastructure Details

• Hardware Load Balancer
• 27 Nodes

• Primary and Standby Database Servers
• EMC Storage Array
• HP Tape Array Backup

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System Usage
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Usage Monitoring
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Usage Monitoring - Examples

• Peak Concurrent Users (per cluster)
• Over 4,000 in 1 hour
• Over 1,400 in 7.5 minutes

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Usage Active Users
Initial Data Point taken 2 weeks into term
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Usage Active Sections
Initial Data Point taken 2 weeks into term
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Usage Activity
Initial Data Point taken 2 weeks into term
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GeorgiaVIEW Support
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Support Resources

• Online Support Center/Helpdesk
• Administrator Community
• GeorgiaVIEW Resource Gateway
• Administrator Certification Program/Certified
  Trainer Program

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Online Support Center
help.view.usg.edu
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Helpdesk Common Support Model

• Common Support Model utilizing ITSM Remedy
• Development and implementation of
  Pre-Defined Summaries in ITSM
• Tracking through ITSM Change Request Module

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Helpdesk Common Support Model
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Administrator Community

• Required Admin for each Institution
• (semi) Annual Admin Retreat
• (very) Active Listservs
• Weekly Web Conference

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GeorgiaVIEW Resource Gateway

• Password protected and centralized website for
  Institutional Administrators.
• Allows for GeorgiaVIEW specific documentation and
  information to be provided in a secure way.
• Allows for Blackboard documentation to be
  provided in a secure way.

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GeorgiaVIEW Resource Gateway
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Certification Programs
35 Certified Trainers 41 Certified Administrators
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GeorgiaVIEW Communication
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Emergency Communication Service

• ECS - Delivery of initial one-time, one-way
  simple text message announcements delivered
  through a wireless, mobile communication devices
  (mobile telephone, pager, Blackberry, etc.)
  subscribed to a USG owned and administered list
  service (topic based).
• Content of message points recipients to
  http//status.usg.edu

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Emergency Communication Service
status.usg.edu
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GeorgiaVIEW Accomplishments

• http//alt.usg.edu/gaview/GAVIEWaccomplishmentsdoc
  .pdf

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The Future of GeorgiaVIEW
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GeorgiaVIEW BbLS Vista 4.1

• Many new features
• Available to USG in FY07 (target availability
  Fall 2007

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Grading Forms (Rubrics)
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Roster/ Profile Tool
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New Discussion Types
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Journals and Blogs
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Questions

• Harold G Powers
• hpowers_at_gsu.edu

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New Homepage Layout Available