Enabling Business Functions

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Part III

• Enabling Business Functions
• More Change!

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11. Linking Information Technology to Business
Functions

• Duh!
• Integral part or organizational planning

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Decision Making

• See DSS Book, Chapter 2, 3, 10
• Decision-making relationships in the enterprise
  Exhibit 11-1 Interesting

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Business Applications and Information Technology

• Corporate planning
• Marketing
• Manufacturing, production scheduling, inventory
• Accounting and finance
• Human resources
• E-commerce

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Business Applications and Information Technology

• IT is an octopus

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End Chapter 11

• Chapter 12 starts on next page

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12. Systems Development Methodology

• See DSS Chapter 6

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Taxonomy for Development

• Maintenance projects
• System upgrade projects
• New applications development
• All part of the IS/IT portfolio
• Project management
• Data models (data flow, entity-relationship)

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End Chapter 12

• Chapter 13 starts on next page

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13. Information Technology at the End User Level

• End user computing (EUC)
• End user development (EUD)
• More so now with improved business intelligence
  (BI) tools like OLAP

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Types of End Users

• Type I Information worker given tools and
  instructions
• Type II worker understands general goals and
  figures out how to reach them
• Type III Executive (EIS)

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Importance of End-User Computing

• Users get what they want when they want it
• IS people dont need to become functional
  specialists
• Quality control issues
• Data control issues
• Control and certification issues
• Users and their expectations must be managed

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Electronic Commerce
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End Chapter 13

• Chapter 14 starts on next page

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14. The Support Role of Information Technology
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Developing a Support Service Level Agreement

• Helps manage expectations

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Roles and Responsibilities

• Environment (both IS and users)
• Setting corporate policy and standards
• Data administration
• Communications
• Technology research
• Training and education

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End-User Management Responsibilities

• Applications management Implementation strategies

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Implementation Policies and Procedures

• Open communications link between IS dept and
  systems people in user depts
• Procedures to update data
• One person in each user area responsible for
  operations, critical data maintenance, and
  communicating procedural matters
• IS dept establishes a small liaison staff for
  communicating with user business units

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The Life Cycle of End-User SystemsFuzzy
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Issues

• Hard and soft controls
• Maintenance
• Central purchasing
• Training
• Shared data
• Centralized software control
• Systems development training (esp. for error
  checking)
• Communications

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Certifying User-Developed Systems

• A licensing procedure
• Individual
• Work group
• Organizational

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Epilog Positioning the Enterprise for the Future
through People and Technology

• Web/Internet
• Web/Internet
• Web/Internet
• Web/Internet
• Web/Internet

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Fully Integrate

• Information Technology
• Business Processes
• Staff
• Cut a clear path through the cube!
• Manage change effectively and it will be a
  positive experience

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End Chapter 14 / End Part II